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Johnwh
tagDiv Member

Hello Catalin, and thanks for replying.
As you might know, most web traffic is done by smart phones now. According to Google Analytics, 92% of our readers are on mobile.
The mobile theme is essential. The responsive Newspaper version (without mobile theme plugin) is too slow on phones, and get a 16% falloff due to page download time.
Yet, it seems you put ALL your work and effort into developing new items for the big screen version of Newspaper. Why don’t you prioritize the mobile version when the largest amount of traffic by far is on mobile?
The mobile theme works great, but it would be nice with some more features (e.g. 2-coloumn possibility?). At least, you should make sure the mobile theme is on top and work properly. Turning it off is not an option for a huge traffic site.
I would love to hear your thoughts.

Simion C.
tagDiv Staff

Hi,

If you used a page builder to create the content in the page, this will not be displayed when using the mobile theme plugin. Content for mobile theme pages has to be entered in the mobile editor
https://www.screencast.com/t/NG6fmy2O
If you want to display the same exact content as on desktop, you could deactivate the mobile theme plugin. This is not a required plugin. More information about it here
https://forum.tagdiv.com/the-mobile-theme/

Thanks

Bogdan B.
tagDiv Staff

Hello,

This is because you use the mobile theme plugin. The mobile theme requires you to create separate pages using the mobile editor. Please read this guide: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Bogdan B.
tagDiv Staff

Unfortunately no, because the mobile theme plugin will not render the page builder short codes. Using the mobile theme will result in not being able to use the page builder on mobile pages.

Thank you!

Bogdan B.
tagDiv Staff

Unfortunately no, because the mobile theme plugin will not render the page builder short codes. Using the mobile theme will result in not being able to use the page builder on mobile pages.

Thank you!

Catalin
tagDiv Staff

Hello E_Normus,

Sorry, the theme does not have any such an option for this! If you want to use another layout for mobile, you can try using the Mobile Theme, according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for the message!

MrOrsh
Participant
#0

I have an issue with Single Images in Pages using TagDiv Composer.

If i add a picture that is, let´s say, 1000x200px it looks ok in fullscreen on a computer. However if I reduce the brower window (or look at the page through a mobile device) the image changes its proportions. I understand that this in some cases is a great feature. However it´s not really how I want pictures to behave.

What I want to do is to have the picture keep its ratio (say for example 16:9) and only be resized, NOT rescaled and cropped within a border. I have played around with the options for the image (keep height etc.) but can´t get it to work. Setting a specifiec height also doesn´t help since 200px looks very different on a desktop vs. a mobile screen.

I want the single image to behave like images does when i insert them in a post through the standard wordpress-library function. I must just be missing some setting right? 🙂

Catalin
tagDiv Staff

Hello veeru1saini,

Unfortunately, the theme does not have any such an option that allows you change the mobile theme style from the panel, sorry! If you want to change them, notice that you should do it yourself with a bit of CSS code. As a hint, you should check the documentation here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/ to familiarize with the inspector browser and then, try to add your own custom CSS to make your desired changes.

Thanks for your understanding!

Bogdan B.
tagDiv Staff

Hello,

Sorry for the inconvenience. Please do not use it together with a child theme or with the mobile theme plugin. We will release a fix as soon as possible,

Thank you!

Catalin
tagDiv Staff

Hello all,

Unfortunately, it seems to be a problem with the Mobile theme when the multi-purpose plugin is activated, sorry! Please keep in mind that we will deeper investigate this case and we will consider to fix it in our future update, as soon as possible.

Thanks for the message!

Bogdan B.
tagDiv Staff

Hello,
the disappearing sidebars issue is a well known WordPress issue and has no tie to the actual theme update. IF you copied the theme next to the old one, you will have no sidebars. Your own sidebars will still be in the old theme version. THat is why it is not recommended to have 2 versions of the theme installed separately.
You should replace the theme files, not copy them net to each other.
Another reason for disappearing widgets is the sidebar names. If you use special characters in the sidebar names, then on the first major change such as a theme change or update, wordpress will strip the sidebars.
For the moment there is a problem between the mobile theme and the multi purpose plugin so we will release a fix as soon as possible.
Sorry for the inconvenience.

Simion C.
tagDiv Staff

Hi,

Unfortunately there is no setting to change the number of modules in the top mobile grid, when using the mobile theme. This will display 3 of the featured posts. If you would like to display two posts, you could make the modification in the mobile theme plugin grid
https://www.screencast.com/t/jhCtZycNV4ZY
The height of the modules could be changed with a code like this if needed
https://www.screencast.com/t/3R1DrBrlrQ

.td_module_mob_2 .td-module-thumb {
height: 250px;
}

This code must be entered in Theme panel->Mobile theme->Custom CSS section. Experiment with different height values until you achieve the desired result.

Thanks

alexliu0317
Participant
#0

Hello,

Our website is called http://www.jazko.com, and the name is called JAZKO. It looks like on Tab or mobile, the letter J is longer than the other 4 letters. It works fine on PC or Laptop. We don’t want this as it looks bad when more people viewing this website via their phones. it is not about adding space in between, so it won’t overlap the sentence below. We want the J to be same size and align with AZKO, so it actually looks like “JAZKO”. Could you please help to fix this issue or let us know what is going on?

Thank you.

Alex

Simion C.
tagDiv Staff

Hi,

The issue with the mobile theme is currently being investigated. A solution will be provided as soon as possible. Sorry for any inconvenience caused.
Regarding the other issue, maybe the theme did not update properly. The most recommended method of updating is by FTP
https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks

Simion C.
tagDiv Staff

Hi,

For the loading issues please check the theme system status parameters
https://forum.tagdiv.com/system-status-parameters-guide/
Make modifications if needed, or ask your hosting provider to make them for you according to the guide. Then check if everything works as intended.
If you use the mobile theme, this will not display the same content for pages, as on desktop. Maybe the plugin you are using provides a shortcode that you can use on mobile pages, in the mobile editor
https://www.screencast.com/t/nLgATZOIVobt
If that is not the case, then you could simply deactivate the mobile theme plugin. This plugin is optional, nor required. Then the same content form desktop will be shown.

Thanks

Bogdan B.
tagDiv Staff

Hello,

This is how the header style 11 shows the logo. It will show the exact size you upload it in.If you want the mobile logo to be contained in the top section, you will have to use a different header style.

Thank you!

xbass
tagDiv Member

update- no only in /apps/themes/Newspaper/comments.php also works on mobile.

  • This reply was modified 8 years by xbass.
Simion C.
tagDiv Staff

Hi,

The mobile theme is intended to provide a lighter version of the website on mobile. This plugin is optional, you can choose not to use it. It can either be active or inactive.
Please note that in the latest update an option to hide elements or rows has been added. So for example, if you have a page that you consider to be heavy for mobile, you could hide the rows/ elements you want on mobile
https://www.screencast.com/t/QQnDWox7
https://www.screencast.com/t/7T3gnWCPzFP
This could be a possible solution in this case.

Thanks

meri
tagDiv Member

To be more specific, it works on the mobile version but not on the desktop one

Seekingknowledge!
tagDiv Member

8.5 version of Newspaper is great. But it’s giving this error on mobile version.

Warning: require_once (/Newspaper/includes/wp_booster/td_api.php): failed to open stream: No such file or directory in /home2/simonateba/todaynewsafrica.com/wp-content//td-multipurpose/styles/tds_api.php online 9.

Fatal error: require_once(): failed opening require ‘/Newspaper/includes/wp_booster/td_api.php'(include_path=..opt/php70/lib/php)in/home2/simonateba/todaynewsafrica.com/wp-content/plugins/td_multipurpose/styles/tds_api.php on line 9.
What do we do? Thanks

Bogdan B.
tagDiv Staff

Hello,

The font size is exactly the same 13 px on both the scrolable menu and the standard menu. Only the logo is smaller and that is because you use a different size logo for your affix menu. Please select the standard logo here, not the mobile one: https://www.screencast.com/t/lkUf6H6jeKBZ

Thank you!

Simion C.
tagDiv Staff

Hi,

After the latest theme update there seems to be an issue with the mobile theme plugin. We are currently working to solve the problem as soon as possible. Please deactivate the mobile theme plugin for the moment, sorry for the inconvenience.

Thank you!

Simion C.
tagDiv Staff

Hi,


@Daria
The mobile theme will not work if the mobile theme plugin is not active. If it is active a different and simpler version of the website will be displayed. You can find out more about how the mobile theme plugin works here
https://forum.tagdiv.com/the-mobile-theme/
This plugin is not required, you can choose not to activate it.

@baztiano
After the latest theme update there seems to be an issue with the mobile theme plugin. We are currently working to solve the problem as soon as possible. Please deactivate the mobile theme plugin for the moment, sorry for the inconvenience.

Thank you!

Wlk
Participant
#0

I would like to hide some elements on mobile (Phone portrait) version of site, is there any option for it? Preferably applicable to whole row in Visual Editor…

Simion C.
tagDiv Staff

Hi,

I have inspected the website you provided, but there are no issues with it from what I can see at the moment. Everything seems to works properly on desktop an on mobile.
If I am missing the problem, please provide some more details about the issue for a better understanding.

Thanks

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