Search Results for 'requirements'

Hi,

Please ensure that you respected the theme requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ and the theme was correctly installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/
Also please read this topic :
-> https://forum.tagdiv.com/topic/cannot-find-default-newspaper-theme/
-> https://forum.tagdiv.com/topic/error-500-after-installing-newspaper/

Thanks for your understanding!

Hi,

TagDiv Composer is use to build pages and templates ( in order to build templates you need to use also TagDiv Cloud Library ) , you can not use it for posts.
Please deactivate all plugins that are non theme
This is how is look the TagDiv Composer button
https://www.screencast.com/t/iKkaTaPfKCr
https://www.screencast.com/t/MX4AOt4x

tagDiv Composer tutorial -> https://forum.tagdiv.com/tagdiv-composer-tutorial/
Also please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you for your understanding.

Hi,

I can’t see the screenshots you provided unfortunately – http://prntscr.com/lvxf2l
What exactly is happening with the icon and column text elements?

Please make sure that all the theme requirements are met, read the guide carefully top to bottom
– https://forum.tagdiv.com/requirements-for-newspaper/

Also be sure to test for plugin conflicts, check while having only theme plugins active. Let us know.

Thanks

Hi,

Please provide some screenshots with the Activate Newspaper problem you have.

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.
WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.
https://www.screencast.com/t/sQswe1SWR
https://www.screencast.com/t/FswObjqqmr7
https://www.screencast.com/t/a4FX71p3yH

Thank you for your understanding.

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please add this in your .htaccess
https://www.screencast.com/t/FswObjqqmr7

Thank you for your understanding.

Hello,

I would suggest that you check the theme requirements guide. Check if there is enough WP memory and the necessary PHP extensions are available (especially mbstring – https://www.screencast.com/t/YX4mKZmlUPFw )

Also, try the suggestion from this topic and add the mentioned code in the .htaccess file
– https://forum.tagdiv.com/topic/gray-page-tagdiv/

Let us know the results.
Thanks

Hello,

The message you get is quite common with WordPress. In most cases, it can be easily fixed.

For example – https://wordpress.org/support/topic/the-link-you-followed-has-expired/
In that case, the max upload size was limited, increasing it solved the problem. Usually, this is the main cause.

Check this guide carefully and make modifications if needed
– https://forum.tagdiv.com/requirements-for-newspaper/
If everything is set properly there should be no problem. Contact your hosting provider if needed and ask them to make changes as the guide suggests.

You can also install the theme by FTP, that is not difficult to do and it’s very useful to know how to use FTP. If our guide is not detailed enough check some more online
– https://dappercodes.com/installing-wordpress-theme-via-ftp/
– https://docs.presscustomizr.com/article/141-how-to-manually-install-or-update-a-wordpress-theme
– https://www.shoutmeloud.com/install-wordpress-theme.html

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please add this in your .htaccess
https://www.screencast.com/t/FswObjqqmr7

Thank you for your understanding.

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

We could take a look at it, the issue is happening only on specific pages or all the pages even new ones? If it happens only for some pages, then there might be a problem with the content inside them.

Send us an email with admin login, as well as cPanel or FTP if possible at contact@tagdiv.com so we can check. Include a link to this topic in the email.

Thanks

Hi,

Please make sure that you have the latest version of the theme

Also please add this in your .htaccess
https://www.screencast.com/t/FswObjqqmr7
https://forum.tagdiv.com/requirements-for-newspaper/

Thank you for your understanding.

Hi,

Please make sure that you have the TagDiv Composer activate
Also set the Big grid full 1 to stretch row
-> https://www.screencast.com/t/iGDwCnse
here is an example -> https://www.screencast.com/t/yrFXuuzaugL

Also please add this in your .htaccess
https://www.screencast.com/t/FswObjqqmr7
https://forum.tagdiv.com/requirements-for-newspaper/

Thank you.

Hi,

If you deactivate the composer and in the header settings there is a multi-purpose header style selected, then there will be an error like the one from the screenshot.

In most cases where 500 errors were displayed it was caused by low WP memory
– https://forum.tagdiv.com/requirements-for-newspaper/
Most hosting providers by default set this to a value around 40M, which is depleted quickly and is not enough for the theme alone, not to mention other installed plugins.

We recommend a value of 256M, which is enough for most websites. Please check the theme requirements guide carefully, top to bottom. If needed increase the parameters mentioned in it, or ask the hosting provider to do it for you, they should be able to.

In case there is still a problem let us know.
Thanks

Hi,

In almost all cases this issue has been solved by entering the code provided in the theme requirement guide at the bottom, in the htaccess file
– https://forum.tagdiv.com/requirements-for-newspaper/

Be sure to check the rest of the guide carefully, if there insufficient resources there may be problems using the theme and theme plugins properly.

Please let us know if you have more questions, or you need further help.
Thanks

Hi,

Please make sure that the block is set on full width
https://www.screencast.com/t/yrFXuuzaugL

Also please add this in your .htaccess
https://www.screencast.com/t/FswObjqqmr7
https://forum.tagdiv.com/requirements-for-newspaper/

Thank you for your understanding.

Hi @imkimc,

Unfortunately for some clients appear this problem, when update the theme, tagDiv Composer need to be update/activate manually, we try to find some solution for this problem, sorry for the inconvenience.

Hi @HOLLIMODELS, @jeumpanews

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.
WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.
https://www.screencast.com/t/sQswe1SWR
https://www.screencast.com/t/FswObjqqmr7
https://www.screencast.com/t/a4FX71p3yH

Thank you for your understanding.

Hi,

In most cases such issues are caused by insufficient resources. It is imperative to read the theme requirements guide carefully, top to bottom
– https://forum.tagdiv.com/requirements-for-newspaper/

If there is no problem in this matter and everything is set correctly, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP so we can investigate. Include a link to this topic in the email.

Thanks

Hi,

There is a problem with the mobile theme, we will try to fix it as soon as possible. If your problem is not solved after deactivating the mobile theme, then the issue is different.
Send us admin login and cPanel or FTP by email at contact@tagdiv.com so we can investigate.
Check the theme requirements guide again carefully as well
– https://forum.tagdiv.com/requirements-for-newspaper/

Let us know.
Thanks

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you for your understanding.

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.
Also please add this code in .htaccess ( this should solve your problem)
https://www.screencast.com/t/FswObjqqmr7

Thank you.

Hello,

Make sure that your theme’s requirements are correctly respected from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Let us know how it goes!

Thanks for your understanding!

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.
https://www.screencast.com/t/FswObjqqmr7

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hello,

The most important value you should check is the wp memory limit set in wp-config. This should be set to 256 Mb as recommended here: https://forum.tagdiv.com/requirements-for-newspaper/
Please do that and see if the server still provides issue. Also please check ypur htaccess for any code that can affect the site.

Thanks

Hi,

I will note your requirements for this on the update list.

Thank you.

Hi,

If you are using theme mobile and you get this infinite load ( img ), please deactivate the mobile theme, clear all cache, and try again.

Most important, please be sure to check the updated theme requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/
Increase all the parameters if it’s the case.

Thank you.