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Catalin
tagDiv Staff

Hi,

First of all, ensure that you are using the latest version of the theme installed via FTP way, ensure that your system status is correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/

Thanks for the message!

Catalin
tagDiv Staff

Hi,

Ensure that you have respected all the theme’s requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ reinstall the theme via FTP way, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks.

Simion C.
tagDiv Staff

Hi,

It seems to function correctly at the moment. Maybe the server is having problems if there are crashes. Or there could be problems with the database.

The theme requirements would be these, should be no problems if these are fulfilled
https://forum.tagdiv.com/requirements-for-newspaper/
You could check some similar topics as well
https://forum.tagdiv.com/topic/heavy-mysql-load/
https://codex.wordpress.org/High_Traffic_Tips_For_WordPress

Thanks

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you.

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please add this in your .htaccess
https://www.screencast.com/t/FswObjqqmr7
Also please increase wp memory

Thank you.

Calin
tagDiv Staff

Hi,

Please make sure that you have the latest theme version.

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please add this in your .htaccess
https://www.screencast.com/t/FswObjqqmr7

If there still is a problem, and you are using mobile theme please deactivate it until you make the changes with TD Composer.

Thank you for your understanding.

Simion C.
tagDiv Staff

Hi,

That can be caused by low WP memory, we recommend a value of 256M
https://forum.tagdiv.com/requirements-for-newspaper/

Be sure to add the code provided at the end of the guide in the htaccess file, also check all the other parameters mentioned in it. Your hosting provider should be able to do this for you if needed.

Most theme and theme plugin issues are caused by insufficient resources. Please let us know if the problem is solved after doing this.

Thanks

mightypixel
tagDiv Member

All specs exceed the ones listed in the requirements, we are hosted on Kinsta. This is not caused by system resources or any other server-based issue.

As I have been trying to explain, the problem appeared once the number of Cloud Templates created started increasing. This barely happened when we had only a single template there.

Do you have a suggestion or a bugfix towards a solution or should we give up on trying to use the Cloud Templates? Thanks.

Simion C.
tagDiv Staff

Hi,

I checked the website you mention, the images are loading at the moment
http://prntscr.com/lx0ck4
Please clear your browser cache and check again. Clear the website cache as well. The issues with the theme lazyload were fixed in version 9.2.2 so there should be no more problems.

What exactly is happening with the composer? Could be caused by insufficient resources
https://forum.tagdiv.com/requirements-for-newspaper/
In this case the hosting provider should be able to increase them if needed. Note the code provided at the bottom of the guide, that code fixed composer issues in many cases for example, once entered in the htaccess file.

Let us know if there still is a problem.
Thanks

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please add this in your .htaccess
https://www.screencast.com/t/FswObjqqmr7

Thank you for your understanding.

Calin
tagDiv Staff

Hi,

Also please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.

Thank you.

Simion C.
tagDiv Staff

Hi,

Maybe try and check what are these scripts and CSS files that slow the website speed, I browsed the website for a while, seems fast at the time of checking, page size is normal
http://prntscr.com/lwtvv1

This would be the theme requirements guide – https://forum.tagdiv.com/requirements-for-newspaper/
If there are multiple other plugins installed the parameters mentioned in the guide should be set higher if possible (I see WPML is used).

We haven’t made any testing with Varnish and the theme, we only tested with WP Super Cache up to this point. Also maybe tweak the cache settings if possible, check with online testing tools and try to make more improvements.

There will be optimizations made by us in the theme, in coming updates. These should provide a noticeable improvement in the matter of speed.

For the count to work with caching try this setting – https://forum.tagdiv.com/ajax-view-count/

Thanks

rihtak
tagDiv Member

All other cloud templates are working except the authors page. And my internet connection is working fine. And the minimum requirements are also correct.

Calin
tagDiv Staff

Hi,

Please check you internet connection, and please make sure that the tagDiv Cloud Library is activate

Also please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.

Thank you.

Simion C.
tagDiv Staff

Hi,

The theme requirements are mentioned here – https://forum.tagdiv.com/requirements-for-newspaper/

Please read the guide carefully and increase/activate the parameters mentioned in it. If necessary contact your hosting provider to do it for you. The most common problems are caused by sufficient resources.

Thanks

Simion C.
tagDiv Staff

Hi,

So the composer plugin deactivates itself after you activate it? Could be caused by insufficient memory or resources
https://forum.tagdiv.com/requirements-for-newspaper/
Or maybe by database instability.

Thanks

Calin
tagDiv Staff

Hi,

Please make a full backup, delete the theme with plugins ( theme plugins), and make a fresh install.

How to update the theme -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.

If there is still a problem please let us know.

Thank you for your understanding.

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.
After that clear all cache and try again, if there is still this problem please deactivate all plugins and activate one by one to see if is not a plugin conflict.

Let us know the results.
Thanks.

Simion C.
tagDiv Staff

Hi,

So you receive that error when trying to update the theme? That message is usually displayed when updating/installing a theme
https://wordpress.org/support/topic/the-link-you-followed-has-expired/
https://docs.presscustomizr.com/article/333-how-to-fix-the-link-you-followed-has-expired-in-wordpress
https://www.godaddy.com/community/Using-WordPress/Wordpress-theme-upload-error-quot-The-link-you-followed-has/td-p/101292

In most cases this is related to insufficient resources, please check the theme requirements guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/

Also make sure that you are installing the actual theme zip file, not the whole theme package
https://forum.tagdiv.com/whats-included/

Thanks

Bogdan B.
tagDiv Staff

Hello,

This issue happens when you do not meet the requirements for newspaper. Please use this guide to increase your memory allocation: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.

Also please make sure that all theme plugins are updated, and activated ( in specials tagDiv Composer and tagDic Cloud Library https://www.screencast.com/t/wxly3nDckb ).

If there are still some problems please provide some more details and some screenshots with the problem you have.

Thank you.

Simion C.
tagDiv Staff

Hi,

That error would be related to low memory indeed
https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Setting it like this would be enough for most websites, when having complex or large plugins active it may require more

define( 'WP_MEMORY_LIMIT', '256M' );

Please check the theme requirement guide carefully, top to bottom
https://forum.tagdiv.com/requirements-for-newspaper/

Thanks

Simion C.
tagDiv Staff

Hi,

It would depend on the error you are receiving. Be sure to check the theme requirements guide carefully, top to bottom
https://forum.tagdiv.com/requirements-for-newspaper/
The code provided at the bottom fixed composer issues in many cases for example.

Are you editing pages built with the tagDiv composer or pages built in a different way? Editing pages that were not created with it will result in problems.

If this is happening for new pages as well, then there is a problem. Please send us admin login at contact@tagdiv.com so we can take a look. Mention what should we do to recreate the issue on your website. If possible provide cPanel or FTP, may be needed for the investigation.

Thanks

Calin
tagDiv Staff

Hi,

Please make sure that you have the last version of theme.
Also make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.

If there is still a problem please provide some more details and some screenshots.

Thank for your understanding!

  • This reply was modified 7 years by Calin.
Calin
tagDiv Staff

Hi @nightcloud, @Bridgwater, @Mediamag,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.

If there is still a problem ,we could take a look, send us an email at contact@tagdiv.com and mention the circumstances in which the issue happens or steps to take to reproduce it. Include a link to this topic in the email.

Thanks

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