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Nagarig
Participant
#0

We are trying to put Google Tag Manager code in the Head and Body section. From where we can insert the code. Please help.
Requirements:
Paste this code as high in the <head> of the page as possible.
paste this code immediately after the opening <body> tag.

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Bettina
tagDiv Staff

Hello!

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Also you can try remove and re-install the tagDiv Composer plugin.

Let me know the results.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ in config is WP_MEMORY_LIMIT not PHP Memory Limit => https://www.screencast.com/t/88pK5QXpC, clear all the caches and check the results.

Hope this helps you!

Thank you!

Calin
tagDiv Staff

Hi canindia1, there is no save button for “Text with title” element, this will be saved automatically. You must make sure that you have the last theme version, Newsmag 4.9.6 and you do not have other plugins that are interfering with them theme options (make a test only with theme plugins enabled). Also the theme requirements must be as in our guide https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
For the problem with the images url, it can be from a plugin conflict or some security module, please check the console to see if you have some errors when you set the image.
For the seo problem, please make a test using the Yast SEO plugin, this was tested with our theme and should work correctly.
Thank you!

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Redlemon
Participant
#0

Hi tagdiv team,

We have been receiving 508 server error – resources limit reached on a regular basis. The Apache server the website is hosted on has 2GB of RAM, the memory limit is set to 128M, max memory limit is set to 256M, max execution time is 1500, max input vars 2000, PHP version is version 7.4, MySQL version 5.6.43, and everything but the caching plugin (which is yellow because we are using W3TC because wp super cache was breaking our home page) is green in the Newspaper system status page.

Despite all of the above and after collaborating with the hosting company, we are still getting server 508 errors, and by that I mean at least once every 3 or 4 days. Other times this can happen as often as twice or thrice in a day. Usually this happens when there is an editor (logged in user) creating new content (posts) and the number of concurrent visitors is over 100 on average.

We have followed your guide as found here ( https://forum.tagdiv.com/requirements-for-newspaper/ ) and are already considering upgrading to a better hosting plan, but are interested in ruling out possible mis-configurations with the theme itself. We are also considering using the heartbeat control plugin ( https://wordpress.org/plugins/heartbeat-control/ ) and would like to hear your input on this; do you believe it could make things any better with regards to the server load caused by the logged in editors?

We have seen in other but similar forum posts you are occasionally offering wp-admin-level and server-back-end-level support by being contacted at the contact@tagdiv.com email of yours, with a reference to the thread and login credentials. We are wondering whether this might be an option in our case also, as we have been puzzled for a long time with the repeating issue we are experiencing.

Otherwise, please share any other insight we might be overlooking. Like some theme setting which may be overloading the server and which is not absolutely necessary for the theme to run.

Please get back to us as soon as possible. We are eagerly looking forward to hearing from you.

Thank you.

Bettina
tagDiv Staff

Hello!

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, it should work -> https://i.imgur.com/Hjpd1Qk.png
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also make sure that you are using https not http, you can do this using a plugin like this one -> https://wordpress.org/plugins/really-simple-ssl/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Anamaria
tagDiv Staff

Hi,

First, ensure that you are using the latest version of the theme, the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/, clear all the caches and check the results. Try to resave your permalinks and check after the results.

If you can’t resolve, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible.
We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,
The problem can be from the wp memory https://i.imgur.com/DzB3NEx.png this is to low, please set it like here -> https://forum.tagdiv.com/requirements-for-newspaper/ after that check to see if you still get new errors in error log about this.
Let me know the results.

Anamaria
tagDiv Staff

Hello,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please check the rest of settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps. Also please make sure that you use a SSL to have HTTPS.
Also if the theme is not activated you’ll get the same message, make sure that you have the theme activate as in our guide from here -> https://tagdiv.com/how-to-activate-the-newspaper-theme/

Let us know about your results!

Thank you!

sistemasglr
tagDiv Member

greetings dear,
Reviewing the website documentation https://forum.tagdiv.com/requirements-for-newspaper/ it has been verified that our website complies with all the points mentioned, I attach the images of the configurations made, but the errors persist.
I’ll look forward for your answer.
Thanks a lot

https://ibb.co/mXtBxWn
https://ibb.co/ZHvxt1z
https://ibb.co/6ZnYKCB
https://ibb.co/vm3dmsD

Anamaria
tagDiv Staff

Hello,

Make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

If the problem persists, send us some screenshots.

Let us know the results.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Anamaria
tagDiv Staff

Hello,

For error 503, please check the theme requirements -> https://forum.tagdiv.com/requirements-for-newspaper/ make sure that your host accomplishes this and all settings are set as in our guide.
Please check the following topics from here
-> https://www.lifewire.com/503-service-unavailable-explained-2622940
-> http://www.wpbeginner.com/wp-tutorials/how-to-fix-503-service-unavailable-error-in-wordpress/
-> https://www.hostinger.com/tutorials/fix-503-service-unavailable-error-in-wordpress/
If is a problem, you will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also, you can try and remove and re-install the tagDiv Composer plugin.

For boxed header make sure you don’t have set a background color/image or shadow and don’t forget to stretch the header row.

Hope this will help you!

Thank you!

Bettina
tagDiv Staff

Hello !

This usually happens because the requirements are not met. Follow our guide here in order to set your newspaper theme: https://forum.tagdiv.com/requirements-for-newspaper/ and follow our guide: https://forum.tagdiv.com/install-via-wordpress/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Bettina
tagDiv Staff

Hello!

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Also we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Calin
tagDiv Staff

Hi,
As I know the 500 errors are internal server errors, you’ll need to make some investigations, below are some links that hope it will help you:
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also make sure that all theme settings are as in our guide ->
https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

NuttyCart
tagDiv Member

Hi Vlad:

Thank you. I played around with that a bit before sending the ticket but part of my concern is that the row width is not going to be the same with the other rows on the page…just like yours. Secondly, which element would I then add to the row?

Aside from the above, my other requirements are that I want them the fixed row to remain visible even on mobile devices. I noticed that not all active elements on desktop are visible on mobile devices. I like that and what I have seen makes sense but how do I determine that behavior with my own custom row?

Thanks for your support as always.

Vlad S
tagDiv Staff

Hello !

This usually happens because the requirements are not met. Follow our guide here in order to set your newspaper theme: https://forum.tagdiv.com/requirements-for-newspaper/ and follow our guide: https://forum.tagdiv.com/install-via-wordpress/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that your host plan is enough to run Newspaper Theme properly: https://forum.tagdiv.com/requirements-for-newspaper/

Also please look for a plugin conflict, that may cause tagDiv Composer to get overcrowded and make unnecessary requests.

Thank you !

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