- TutorialsDefault Block Settings Guide
Hi,
I see, thank you for the details so far. Could you please create a staging environment and provide access to the wp-admin, along with cPanel or FTP credentials for the staging site, so we can investigate the issue?
If possible, please send the access details via email to contact@tagdiv.com. Also, include as many details as you can about the issue, it’s especially helpful to know if you’re using a child theme, any custom code, or additional plugins.
We’ll review everything as soon as possible and determine the cause of the problem, along with the best solution.
Thank you!
Hi, I added a new footer design using a footer templates, but I’m having some issues. The new footer is visible when previewing, but when I edit its content using Td Composer, I don’t see the footer content or any elements within Td Composer. Furthermore, the footer is not visible on the website’s front end and doesn’t appear on the website itself.
https://drive.google.com/file/d/1tBP8O-lk7_uPV1qfstIY3NUi0ZQt1dXx/view?usp=drive_link
My website, news360.info, is currently experiencing significant speed issues. After upgrading to a new server, I carried out a full malware scan and removed detected threats, which initially improved performance. However, the site has since become slow again despite further optimisation efforts on my end.
I would appreciate your expert review and guidance to help identify and resolve the underlying problem.
Thank you for your continued support.
I had ChatGPT review my website for security vulnerabilities. This is what it said:
A second confirmed issue is that the site publicly exposes a theme builder template endpoint at /tdb_templates/single-post-template-uk-london-news-pro/. That page contains sample placeholder content like “Sample Post Title!” and tags such as “art”, “test”, and “wordpress,” which should not normally be useful to the public. This is an information disclosure problem: it helps attackers fingerprint your stack and theme behavior, and it tells them you are running a WordPress setup with tagDiv-style template builder pages exposed.
Does that endpoint need to be exposed? I don’t use that template.
https://www.wheredoitakethekids.com/tdb_templates/single-post-template-uk-london-news-pro/
Regards,
Kevin
Hi,
I understand your suggestion, you would like to have an option to mark topics as solved, so users can easily identify discussions that already contain a solution.
While I can’t guarantee that this feature will be implemented, we will consider it. Our management team will review the suggestion and evaluate how to improve the forum’s functionality.
Hi,
From your description, it sounds like the issue occurs during theme activation, where it continues to appear as unregistered even after completing the activation process. This is most likely caused by backend caching.
I recommend clearing all caches and temporarily disabling any caching mechanisms until the theme is successfully activated.
If the issue persists, please reach out to us at contact@tagdiv.com and include your WordPress admin access along with the license key. Our team will review the situation and assist you as soon as possible.
Thank you!
Hi,
For this process, please contact us via email at contact@tagdiv.com and include your license key in your message.
Once we receive your email, we will review your request and verify the license key. Please note that the process can only be completed if the license key has been used correctly.
Typically, a license key is valid for a single live domain. However, we allow usage on up to two domains to accommodate staging environments, as most websites require one.
ThemeForest license specifications here – https://themeforest.net/licenses/standard – https://themeforest.net/licenses/terms/regular -> https://prnt.sc/X0AldIM7e7ni
Hi Calin – all caches have been flushed by our tech support team for our site, and all non-logged in device caches have been flushed, but the problem persists and ONLY related to this particular Page (create from Cloud templates). Our tech support team has advised: “It may be worth reviewing the code used to build the new page. In many themes, custom CSS is added specifically for mobile and tablet views. If this is not configured, the layout typically defaults to the desktop CSS, etc., which does not always display properly across devices. I am not certain whether the TagDIV Newspaper theme supports this behaviour, but I would expect that it does.
Since other pages appear to be functioning correctly, this points to a likely issue within the code of the newly created page itself.
Thank you for the suggestion. I’ve added it to our list, and our manager will review it.
Hi,
Regarding purchases made through ThemeForest, you will need to contact the ThemeForest support team directly for assistance.
As for the license keys associated with your domains, please reach out to us via email at contact@tagdiv.com and include the license keys in your message. We will then review them and submit a request to be checked.
Thank you!
Hi,
We can only provide suggestions (which I’ve already shared above). Please make sure you’ve checked everything mentioned. After that, wait to see what message you receive once Google Ads reviews your website again.
Why is my website not approved?
Thank you for your understanding!
ABQ-Live.com – When reviewing my site on desktop the homepage layout is not displaying correctly. When I am working on the site it looks accurate, but when I set up a private browser the site breaks and shows a different layout. I need this fixed and to understand what happened. Please help!
Hi,
Thank you for letting us know about this. I’ve passed it on to our developers, and they will review and address it in an upcoming theme update.
Thank you!
Hi,
Unfortunately, the theme hasn’t been tested with the Polylang plugin, so our knowledge of how it should be set up and function together is quite limited.
For multilingual setups, our theme has been tested with WPML. With this plugin, the correct approach is to create a separate page for each language. On each page, you can configure individual settings to display content related to the selected category. One important aspect is ensuring that you have categories created for all languages and that they are properly assigned.
We also recommend reviewing the Polylang documentation, as it provides useful guidance on how to achieve this setup:(https://polylang.pro/documentation/support/guides/)
Thank you.
Hi,
Whenever a potential vulnerability is reported, we forward it to our developers for review. They investigate each case, and if it is confirmed to be a theme-related issue, it is addressed and fixed in a future update.
I have also reported this to our developers, and they will review it.
Hello Support,
I am contacting you because I am running into what looks like a compatibility or translation-handling issue between WPML and the Newspaper theme by tagDiv.
My setup is:
-
WordPress
Newspaper theme (Today News PRO demo/import)
tagDiv Composer / Cloud Library
WPML
Secondary language: German (/de)
Default language: English
What I am trying to achieve is straightforward:
I want to have an English footer on the English site and a German footer on the German site. The footer content was created with the tagDiv Composer as a footer template / Cloud Template.
The issue is that I cannot create or manage the translation workflow for these Cloud Templates correctly, and as a result the German footer keeps showing English text for posts.
Here is what I observed:
In WPML → Settings → Post Types Translation, I set the Cloud Template post type to:
“Translatable – use translation if available or fallback to default language”
However, in the Cloud Templates area in the WordPress backend, I do not see the WPML translation controls I would expect, such as the language columns or the “+” translation icon for German.
Because of that, I cannot create a proper German translation of the footer template through WPML.
I also checked WPML String Translation and Translation Dashboard / Other texts (Strings), but the footer text does not appear there.
The footer text is not coming from a normal theme option or a menu string. It is content inside a tagDiv footer block created in the tagDiv Composer.
I tried creating a copied/duplicated footer and also a copied single post template as a workaround, but that led to additional problems:
-
changes in the copied version affected the English version as well, or vice versa
at some points, post formatting broke for both languages
I had to manually restore several pages/templates in tagDiv Composer
some templates disappeared or behaved inconsistently in the backend, even though the frontend still partially worked
Another related symptom:
In English posts, I can select the template “Single Template – Today News PRO”.
In German posts, I only see “Default”, not the same Single Template option.
This makes me think WPML may not be recognizing or linking the tagDiv Cloud Templates correctly for the secondary language.
At one point, setting Cloud Templates to a stricter translation mode caused header/footer/template behavior to break more severely, so I reverted to the fallback setting above.
At the moment, the frontend is mostly restored, but one core problem remains:
the German version — all posts — of the site still displays the English footer text, and I have no reliable WPML-based way to translate the footer Cloud Template.
From my perspective, the main issue is:
WPML seems not to expose the translation UI for tagDiv Cloud Templates in this setup, and the footer content is also not available through String Translation.
Could you please help me with the following:
-
Is this a known compatibility issue with Newspaper/tagDiv Cloud Templates?
Should WPML show translation icons / language columns for these Cloud Templates in the backend?
Is there a recommended WPML workflow for translating tagDiv footer templates created with tagDiv Composer?
Why would the English Single Template be selectable in English posts, but only “Default” appear in German posts?
Is there any additional configuration, compatibility plugin, or troubleshooting step required so WPML recognizes these Cloud Templates properly?
I can provide screenshots of:
WPML Post Type Translation settings, the Cloud Templates backend screen where no translation icons appear and
the footer output on the German frontend
See here:
https://ibb.co/M5p25kGH
https://ibb.co/s9MCdJFY
https://ibb.co/tTF1dXHN
https://ibb.co/dJsgKd69
https://ibb.co/hxGqZZk0
Thank you in advance for your help.
Best regards,
Marcus
PS here’s the response by WPML support:
Hello there,
Thank you for contacting WPML support. I’d be happy to assist you on this issue.
According to the documentation here: https://forum.tagdiv.com/using-theme-translations-together-wpml/, the templates should display “+” signs. However, it appears that the plugin layout has changed.
Could you please reach out to their support team to check if there’s a way to view the template list as shown in the documentation?
We can also review this from our side and report it to our compatibility team, but contacting them directly would likely be the fastest solution for you.
Regarding the templates, lets translate the templates first and check it further.
Let me know there feedback on it.
Thanks
Hi,
Normally, a license key is valid for one website only. Please review the ThemeForest license terms here:
https://themeforest.net/licenses/standard
https://themeforest.net/licenses/terms/regular
For reference: https://prnt.sc/X0AldIM7e7ni
However, we allow a license key to be used on two websites simultaneously, as many website owners maintain a testing/staging website in addition to their live website, and the theme often needs to be activated on both.
If the license key has been used on more than two domains, additional license keys will be required and we are unable to override this limitation.
If the key is currently used on only one domain (or on no live domain), please contact us by email at contact@tagdiv.com and include the license key so we can check its status for you.
Thank you for your understanding!
Hi,
Could you please confirm whether the filter is applied on the homepage?
Also, please let me know which blocks you would like the filter to affect and what the expected results should be for each block. This will help me better understand the intended behavior.
If possible, could you also re-provide temporary access to the website so I can review the setup? I will check the configuration and get back to you with an update on the situation.
Thank you.
Thanks. I’ll review your message carefully. Let’s see if I can figure it out…
Thank you very much. I didn’t have time to review this, but of course, if I have any questions about this or any other matter, I will write to you.
I’m trying to configure this page on my website: https://opinandosinanestesia.es/wp-content/uploads/2026/03/01-scaled.jpg When I load it and go to my page, it looks like this: https://opinandosinanestesia.es/wp-content/uploads/2026/03/02-scaled.jpg
But in preview, it’s blank: https://opinandosinanestesia.es/wp-content/uploads/2026/03/03-scaled.jpg.
How can I make it so that when I click “view page,” the default design appears so I can make the necessary adjustments from there?
I’m experiencing an issue on my WordPress news website where posts are not displayed correctly when opening categories or when using the search function.
Something strange happens with the search feature:
When I start typing a word in the search bar, the live preview/autocomplete shows the correct posts. However, when I press Enter and open the actual search results page, it says that no results were found.
The same issue sometimes happens with category pages, the posts do not appear as expected.
https://albaniatoday.al/?s=spak
https://albaniatoday.al/kategoria/rajoni-dhe-bota/
Hi,
I would like to clarify that a standard WordPress installation, even when using the theme, does not automatically block bots. WordPress securely handles login, registration settings, and user roles, but it does not include built-in bot protection such as CAPTCHA or rate limiting by default.
This means that any public form (login, registration, contact form) can be targeted by automated bots unless additional protection is enabled.
The theme does not bypass WordPress registration settings. It follows the normal WordPress rules. To reduce automated registrations or spam, the theme provides an option to enable reCAPTCHA (Use Google reCAPTCHA v3 or Use Google reCAPTCHA global domain) as an extra security layer.
If you can share clear steps showing that WordPress registration settings are being bypassed, we will be happy to review and investigate further.
Hi,
Unfortunately, this is not how the theme review system works (our system uses the WooCommerce review system, and this is not working like that). It will display only teh revires related to the product a when you are on product a and on prouct b will display only teh revires of product b.
Hi, please, I want my reviews to be shown for all products. So if my shop has 2 products, a product with 2 reviews and b product with 3 reviews. I just want the total 5 reviews to be shown for all my shop products, so is that possible with the newspaper review widget
Thanks so much
