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Deborah Cridland
tagDiv Member

thanks for the advice.

While I have your attention, I’ve noticed since the last update that certain blocks have now got a strange responsive problem. Specifically when using Chrome. If you can check this page and advise, I’d be appreciative: https://dorseteye.com/dorset-news/ For some reason it looks like this: https://imgur.com/a/pr8lE8g

Whereas on Safari it functions the way it used to, looking like this: https://imgur.com/qt2tKWc

Any advice would be greatly received

thalesbrandao
tagDiv Member

Calin,

thanks for listening.
there is a strange situation related to the plugin. when I made this post – I changed the AMP option – from default to transition. the site returned to normal operation; today, as soon as I woke up – the site was totally unconfigured in the mobile option; I did the same procedure again – I pressed in transition on the AMP – and managed to get the site back to normal. what should I do to permanently resolve the error?

https://drive.google.com/file/d/1LuSKHM8OSUj8hy4vZzs_Afgq-HDGhe0i/view?usp=sharing

to clear the cdn and cache would i have to request the host?

when we type in google “cidademarketing” and click with the cell phone in the first appearance – the site arrives all unconfigured even without ads.

https://drive.google.com/file/d/1gAaQHAOtiS4ITiXkImSU-wdm2ikNYQwn/view?usp=sharing

now he has returned to normal after clicking on the option oriented in the AMP – but, I think he will present the same error soon – as he did yesterday to today.

thanks

Vlad S
tagDiv Staff

Hello !

Indeed this seems to be some strange behavior. I have passed this to our developers and waiting for their answer on this.

Until then you can set it manually from here: https://www.screencast.com/t/JRvg1GPUZ

Thank you !

Velosophe
tagDiv Member

Books by Restro.
Strangely, I manage to edit the blocks in the header but not in the rest of this page. And no problem on the other pages of the site.

oscarleon
Participant
#0

Hello, good morning, nice to greet you.
I do not speak Spanish, I am helping myself with the Google translator.
Please your urgent help.
The input editor is automatically damaged when the logo is uploaded in the mobile version (BLACK VERSION PRO)
After having investigated and restored several times from Cpanel, detect the following:
Something super strange happens … the “width” of the editor of a new post is automatically damaged when the text in the mobile version logo area (which comes when loading the demo) is changed to a logo image (normal and retina)
Please look at the attached images. Please your help to solve the problem.

https://drive.google.com/file/d/12u549sayKYJn6osd2jnuC4jUFXyFERVf/view?usp=sharing
https://drive.google.com/file/d/1qkvTTi5PIsl2_LNJWfAIDIAxheVgcHZz/view?usp=sharing

oscarleon
Participant
#0

Hello, good morning, nice to greet you.
I do not speak Spanish, I am helping myself with the Google translator.
Please your urgent help.
The input editor is automatically damaged when the logo is uploaded in the mobile version (BLACK VERSION PRO)
After having investigated and restored several times from Cpanel, detect the following:
Something super strange happens … the “width” of the editor of a new post is automatically damaged when the text in the mobile version logo area (which comes when loading the demo) is changed to a logo image (normal and retina)
Please look at the attached images. Please your help to solve the problem.

https://drive.google.com/file/d/12u549sayKYJn6osd2jnuC4jUFXyFERVf/view?usp=sharing
https://drive.google.com/file/d/1qkvTTi5PIsl2_LNJWfAIDIAxheVgcHZz/view?usp=sharing

ClaudiuOvi
Participant
#0

After I create a new template from my theme’s cloud template library, save it, and close it, I can’t edit it anymore because the button “Edit with Tagdiv Composer” disappears. And that’s strange because at the first two templates I have installed, the button appears. I think it may be a memory limit of some sort.
To make it clearer this is what are the options on my current templates.

https://prnt.sc/va7qzx

Then, I create a new one.

And these are the options.

https://prnt.sc/va7s5x

Calin
tagDiv Staff

Hi,
This is strange for me your YouTube videos are displaying correctly -> https://i.imgur.com/gRHtMOG.png
Please make a full backup and send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look. Include a link to this topic in the email.
Thank you!

burak911
Participant
#0

1- Error at zones: 6(models) : 1(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)

This message appears when i try editing to homepage with TD composer. It’s strange that getting error only on homepage editing.

I’m sure that I have accomplished all the system requirements as in your documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

I’m sure that I do not have a plugin conflict because I do not have any plugins except tagDiv ones. I deactivated child theme and cleared all cache

2- Social Counter not working. The instagram end twitter social counters were not working and the count had to be done manually.

Thank you !

VT Geek
tagDiv Member

Hi,

May I know what is the expected behavior of the sticky header, will it shrink to smaller height when a user DOES NOT scroll down?

I have tried many times using incognito mode, but every time when the website is loaded, the header immediately shrinks to a smaller height. Could you examine the strange behavior on our website again?

Thank you!

VT Geek
Participant
#0

Hi,

We started to use Sticky header.
Normally, when an user scroll to the top, the menu we expected to be this: https://imgur.com/a/vzMcXOw
However, in fact, it doesnot work as expected as it always be quite small like this: https://imgur.com/a/PHn5UBL
Our website: https://visionthai.net

Could you help me solve the problem? Thank you!

Ellada Simera
Participant
#0

Hello, I have a strange issue with my websites. I have a multisite WordPress. In one of those sites that uses newspaper template i run a cronjob that imports few articles every hour. When the cron runs for a reason I cannon identify the theme settings are overwritten and have to import them again with the base64 string. Can you help me with that?

ladof
tagDiv Member

HI!
Thank you for the quick answer.

This is the website link:
http://ladof.pt

And this is the link to one of the articles that looks strange and cut:
https://ladof.pt/2020/09/16/tenho-de-fazer-mais-golos/

Thanks again!
Daniela

kibiribi
Participant
#0

page example – https://prostobzor.com/marq-performance-edition/
here it is a screenshot – https://prnt.sc/v7s509
Could you explain what a strange error code in Console?
============
https://prostobzor.com/wp-content/plugins/td-cloud-library/assets/js/js_files_vue_modals.min.js
[Vue warn]: Cannot find element: #tdb-modal
==========
this error goes for every page – https://prnt.sc/v7s8ye
example 2 – https://prostobzor.com/garmin-instinct-solar/
———
You know my access in tagdiv support 🙂

The same error for the second site – https://prnt.sc/v7salo
example – https://www.emagazin.info/ru/articles

Could you comment?

Calin
tagDiv Staff

Hi,
1. I Just test it on all devices and for me the hidden option is working, just make sure that you are not using some plugins that interfere with the theme.
2. Please normal the mobile theme plugin should use these thumbs, what you can do is to try to regenerate the thumbs using our guide from here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Thank you!

Calin
tagDiv Staff

Hi,
This is strange, I just test it and for me is working on EDGE https://i.imgur.com/WM6JcE0.png please make a test only with tagDiv plugins. Also please disable tagDiv Composer, delete it and reinstall the plugin from Newspaper > plugins, sometime some times this steps can fix this kind of problems.
Let me know the results.
Thank you!

Adeba
Participant
#0

Strange bug.

https://magazin.adeba.de/?p=59537&secret=QsxFcF

Logged in User Design is nice
Guest User is not nice

Calin
tagDiv Staff

Hi,
This is a strange case and I think is only for the new mobile version.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also another thing that you can do is to disable, delete and reinstall tagDiv Composer from newspaper > plugins
Let me know the results!
Thank you!

fox100
Participant
#0

i am using elementor as a page builder. I created a wordpress post and used a shortcode for an elementor template. The the shortcode is working but then the title of the story is dissapearing – it is very strange. is there a workaround for this. there is obviously a conflict somewhere. this is very important to me that i can get this done

ediwebroma
tagDiv Member

Sorry is the first thing I tried but it doesn’t work. I know it may sound strange but if I copy the single.php file into the child-themed folder this file is not read

SvijetS
tagDiv Member
Calin
tagDiv Staff

Hi,
This problem can be if your image size is to low (for this you can use our guide from here) or if you have set a thumb instead the full image in your posts -> https://i.imgur.com/X6kCYAP.png also it can be a plugin that is compressing the images.
Please let me know the results and if the problem persists, please provide me a link where I can see it!
Thank you!

Calin
tagDiv Staff

Hi,
You can fix this problem using our guide from here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Hope this will help you!
Thank you!

gamerock
Participant
#0

Every few weeks, strange warnings appear in my error log. They often go away. Once, it slowed my site to a crawl and I had to do emergency repairs. So I am worried if such a thing happens again.

The errors always have to do with a failure to “open stream” or failure to “enable crypto”. Error log example warming:

PHP Warning: getimagesize(): Failed to enable crypto in /home/MY-URL/public_html/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792

Another:
PHP Warning: getimagesize(https://MY-URL/wp-content/uploads/20xx/xx/logo-image.png): failed to open stream: operation failed in /home/MY-URL/public_html/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792

Any idea what causes these errors? Seems to be something with my header template?

Calin
tagDiv Staff

Hmm, this is strange, Can we take a look to it? maybe we can find from where is the problem.
Please send us an email at contact@tagdiv.com and provide admin login.. We will take a look. Include a link to this topic in the email.
Thank you!

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