Search Results for 'system status'

Hi,

Please make sure the WP-debug is set to false, check the other parameters as well
– https://forum.tagdiv.com/system-status-parameters-guide/
Additionally you could try with all other plugins deactivated as a test. Let us know the results.
Note the support hours present on the right of the page, we try our best to reply as soon as possible. Take into consideration time differences as well. If you reply in your own topic this will only delay the response. We reply by oldest to newest.

Thank you!

Hi,

The theme and theme plugins should work properly in these circumstances
– https://forum.tagdiv.com/requirements-for-newspaper/
– https://forum.tagdiv.com/system-status-parameters-guide/
If the theme panel hangs or fails to complete the saving of settings, in almost all cases this was caused by insufficient resources.
Other similar issues were sometimes caused by security plugins or server modules, which blocked theme requests.

Thanks

Hi,

I have tested the import export feature, there is no problem with it. The theme panel settings are exported and imported properly
First save the export code – https://www.screencast.com/t/oir9zYcL
Then I have reset the theme settings
– https://www.screencast.com/t/n4qFRbZYB
– https://www.screencast.com/t/su9CNpK9BZzH
Then import the previously saved code
– https://www.screencast.com/t/WOIkSkJmH
All the theme panel settings are imported properly. Header style, font settings, colors etc. So there should not be any problem for you as well, from the theme perspective as long as you are doing it correctly.
Please check as well the theme system status, ask your hosting provider to make modifications if needed according to this guide
– https://forum.tagdiv.com/system-status-parameters-guide/

Thanks

Hello Michael Lubert,

Ensure that your system status is correctly increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, you PHP memory has exhausted and that’s why you cannot save anything.

Thanks for your understanding!

Hello,

Unfortunately we cannot provide install services but you cna follow our step by step video install video here: https://forum.tagdiv.com/install-via-wordpress/
You can also try to install via ftp if WP provides errors: https://forum.tagdiv.com/install-via-ftp/
Also please make sure you follow this guide and increase your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

This could be related to insufficient resources. Please check the theme system status, ask your hosting provider to make modifications according to this guide if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Then try again and see if the issue is solved. Additionally try with all plugins deactivated if possible, except theme plugins.
These would be the first steps to take, system status and plugins. In most similar cases the solution was increasing the server and WordPress parameters mentioned.

Thanks

Hello snap00000,

First of all, make sure that your system status parameters are correctly increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello dobryidesign,

First of all, please update the theme to the latest version of it which is 4.2 and then, check the system status parameters to be increased according to our documentation here -> Also, make sure that your theme update has been done successfully via FTP way because this is the surest method in this case. If you are using some untested plugins, try to disable all of them, leave just to active only the plugins that come bundled with the theme core files and check the results.

Thanks for your understanding!

Hello ketsi,

Ensure that you are using the latest version of the theme installed via FTP way because this is the surest method in this case and then, check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
If you want to change the News Sticker text you should check the Translations section from Theme panel and make this change from there.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

First please check the theme system status parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to make modifications if needed. If you updated the theme, update all theme plugins as well.
Additionally try as a quick test to deactivate all plugins if possible except theme plugins and check if this has any effect. Let us know the results.

Thanks

Hello unudadomain,

Check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches and check the results. Also, make sure that you are using the latest version of the theme.

Thanks for your understanding!

Hi,

I have found some similar topic that you can check here
– https://wordpress.org/support/topic-tag/err_empty_response/
Please verify the theme system status server and WordPress parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting to make changes if needed, also mention to them the error you are getting. They might know what to do in the matter.

Thanks

Hi,

Please check the theme system status parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to make the modifications for you if needed. Then try to set the logo again.

Thanks

Hi,

The 500 error would be an internal server error
– http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Basically the theme requirements are these
– https://forum.tagdiv.com/requirements-for-newspaper/
Additional modifications might be necessary to these WordPress and server parameters (hosting provider can make the changes if needed)
– https://forum.tagdiv.com/system-status-parameters-guide/
The most recomended method of installing a theme would be by FTP
– https://forum.tagdiv.com/install-via-ftp/
Let us know if there still is a problem.

Thanks

Hello brunino74,

It seems to be a conflict between two or more plugins and that’s why you bring this errors, sorry! Try to disable all of the untested plugins, clear all the caches and check the results. Also, if the error persists you should re-install the theme and plugin via FTP way because this is the surest method in this case. Also, check the system status parameters from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello Marcus_S,

Try to fix the problem after reading this topic here -> http://www.wpbeginner.com/wp-tutorials/how-to-fix-are-you-sure-you-want-to-do-this-error-in-wordpress/ Also, check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hi,

There will be no problem activating the theme on a test domain, according to the Envato license specifications. You can install it and activate it normally.
When the website is ready you can make it live or switch to the main domain. There is a activation key reset in the theme system status section that can be used.

Thanks

Hello,

I;m not sure what you mean with generating lots of time but it could be plugin related or memory allocation related. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Also please use this guide to increase your memory: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

Check the theme system status as well, ask your hosting provider to make changes according to this guide if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Note that the theme is tested with PHP versions up to 7.1 higher versions could cause issues.
If there is still a problem, please send us an email at contact@tagdiv.com and provide admin login information. We will investigate the issue. Also paste a link to this topic in the email.

Thanks

Hello,

The deactivation button is found in the system status screen: https://www.screencast.com/t/iBD2UdNNtHIS
You can deactivate the theme from your current domain and activate it on your new domain.

Thank you!

Hi,

Please use this guide to increase the parameters: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello Luis Armando Rios Flores,

Ensure that you are using the latest theme version installed via FTP way because this is the surest theme method in this case and then check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you are using some untested plugins, try to disable all of these, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Marouanelonewolf,

What kind of problems do you have with your theme status? Please check our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello,

Please use this guide to properly configure your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello Rahim,

First of all, please ensure that you are using the latest theme version installed via FTP way because this is the surest theme method and then, check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there, try to make a new clean install from scratch and check the results.

Hope this helps!

Thanks for your understanding!