- TutorialsSystem status parameters guide
- NewspaperUser review system
- NewspaperHow to use the Flex Blocks cache option
- NewsmagRequirements for Newsmag
- NewspaperRequirements for Newspaper
Hello,
Ijust installed the Newspaper theme and I can’t find the install demos page as shown in your video on how to install demos. I only have the Welcome page, the Plugins page and the Support page. But no System status, Them panel, install demos pages.
Can you help me ?
Thank you.
Hi,
So the problem is that you cannot edit the post content. I see that the latest theme version is used, also the latest WordPress. Does it happen with both Gutenberg and the classic editor?
What PHP version is the server using? Please check in the theme system status panel
– http://prntscr.com/o9eaaj
If it’s using an older version, there could be various problems. We recommend PHP 7, 7.1 or 7.2 if possible.
We could also take a closer look at it, on our end it works just fine. Send us an email at contact@tagdiv.com and provide admin login. Please include a link to this topic in the email. Let us know.
Thanks
Hello !
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
I suggest to check your System Status and increase all the php.ini directives at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.
Thank you !
Hello !
Please make sure that all of your theme requirements are up to date and the indicator is green. Usually this happens due to low memory or system status not being completed. Follow the steps you find in our documentation to make your wordpress Newspaper ready: https://tagdiv.com/newspaper-theme-requirements/
I hope this was helpfull !
Thank you !
Hi,
First of all, please make sure if you are using the latest version of the theme installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, check your system status parameters to be increased according to our useful guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem persists, please provide more details about your encountered error by providing more screenshots with this error so I can identify it closer. Also, you can send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can investigate it closer. Provide there the link to this topic so we can quickly identify you.
Thank you!
Hello !
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
I suggest to check your System Status and increase all the php.ini directives at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.
Thank you !
Hi,
It seems to be a problem regarding PHP memory. Please increased all of the system status paramteters to be according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ ALso, if you are using some untested plugins, please remove all of these, clear all the caches, purge CDN files and check the results.
Hope this helps and let us know how it goes!
Thank you!
Hi,
First of all, please check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Try to increase your PHP memory to a high value. Probably, your PHP has exhausted and when you enable the Seo Yoast Premium, this value being exhausted, maybe that’s why you get a blank page, sorry!
Also, I have checked your license and I saw that your support is expired, as you can see here -> https://www.screencast.com/t/ygqkB8QjsYvL Further, if you want to help you on the email with some deeper investigations, you will need to extend your license.
Both Newspaper Theme and Newsmag Theme are supported by the tagDiv team accordingly to the ThemeForest Item Support Policy -> https://themeforest.net/page/item_support_policy. In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance and if you choose so.
Thank you for your understanding!
Hi,
for some strange reason the home page where I used TagDiv composer to design it is now out of order after updating to 9.7.3 the latest version of newspaper theme. However, when I log into my WP site, I see it normally fine. I logout and it gets disorganized again. I reinstalled and activated all plugins when updating. my system status is all green, so I know it was fine. Can you tell me what could be causing this?
Hello
We started to experience the same issue of not being able to save changes to the Newspaper theme settings.
We have followed all the recommendations:
– stopped all plugins
– no firewall
– increased all requirements in .htaccess
– system status all green
and still face the following error:
wp-admin/admin-ajax.php?td_theme_name=Newspaper&v=9.7.3 403
Even tried updating settings to our previous theme successfully.
Finally, we have contacted our host provider and they confirmed all OK from the server side.
Can you please advise what we could do next as this is impacting our client base.
Thanks
I have disabled all the add-ons and it still does not work, it does not load the images of the geleria, I attach an image of the error and the state of the system.
Sample link: https://www.efmr.cat/blog/2019/06/16/galeria-dimatges-del-ple-de-constitucio-del-nou-ajuntament-de-lespluga/
Hello !
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
I suggest to check your System Status and increase all the php.ini directives at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.
Thank you !
Hi,
Please ensure that your theme was correctly installed via FTP way, according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/, check all the system status requirements from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ Also, remove all of the untested plugins which might interact with the theme core files, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.
Thank you!
Hi,
I have tested this functionality of the theme and seems to work as expected on my end, as you can see here -> https://www.screencast.com/t/bXMyP8AcR Please ensure that you are using the latest version of the theme installed via FTP way and also, check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ -> https://forum.tagdiv.com/newsmag-install-via-ftp/ If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can take a closer look at it.
Thank you!
Hi,
Please ensure that you are using the plugin version which is tested with the theme and which come bundled with it. (WP Bakery 6.0.2) This plugin is tested and should work as expected. Also, ensure that you have correctly installed the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ and also, the system status parameters are correctly increased from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there, please send us an email at cotnact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.
Thank you!
Hello,
We have been having this problem for a few months and we have been doing all kinds of tests all this time to try to solve it.
The problem:
We use the infinite scroll and some articles overlap as you scroll (the photos overlap, it does not let you read some articles that are hidden and there comes a time when you can not keep scrolling, it hangs).
It happens with Google Chrome and Firefox (we don’t know how it works in other browsers)
And it happens both in desktop and mobile devices (also tablets)
Screenshot of the problem: https://imgur.com/YCbnMo0
System status:
– We accomplish all the requirements that you request (https://forum.tagdiv.com/requirements-for-newspaper/)
Tests we have done:
– We have disabled all the plugins.
– We have tried to reduce / enlarge the post number of infinite scroll.
– We have tried with unmodified custom templates (from the theme)
– We have tested with the Child Theme, without the Child Theme, removing CSS, checked with different types of posts, changed the post settings … everything! (We can not think of more options).
Deductions:
– We have detected that the problem is generated by the ads (we use Google Adsense, nothing more common)
– We disabled the plugin that we use for the ads and we have introduced the ads manually in the posts to do the test.
– We have changed the Google Ads settings (different dimensions, manual / automatic)…
With all this, the problem keeps happening, so we can only infer that it is a problem generated by the Theme ¿?
We have another website where we use the same Theme and we have the same problem of overlaping posts.
As you can imagine, for us it is vital that both advertisements (it is our way of monetizing) and infinite scroll (to generate permanence and that more ads are displayed) work correctly.
You can test it here: https://www.flipa.net/ayahuasca-sanacion-milagrosa-experiencia-demoniaca/ (or entering any post)
please croll down until you get the error (you will sure get it, but it might not show if you only scroll down a few times).
Can you give us a solution?
We wait for your answer!
Hello !
Please make sure that your system status is in perfect shape: https://tagdiv.com/newspaper-theme-requirements/ this may be an issue due to WP Memory. Also make sure that you do not have a plugin conflict please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persists please contact us via email at contact@tagdiv.com and provide wp-admin access and cPanel login if possible so we can take a closer look. Also paste a link to this topic so we can identify you.
Thank you !
sir i add the code here increase it at least to 256mb.:
this information is from WP-Config settings:
* @link https://codex.wordpress.org/Debugging_in_WordPress
*/
ini_set(‘display_errors’,’Off’);
ini_set(‘error_reporting’, E_ALL );
define(‘WP_DEBUG’, false);
define(‘WP_DEBUG_DISPLAY’, false);
define( ‘WP_MEMORY_LIMIT’, ‘256M’ ); (Note: I add this only)
/* That’s all, stop editing! Happy blogging. */
/** Absolute path to the WordPress directory. */
if ( !defined(‘ABSPATH’) )
define(‘ABSPATH’, dirname(__FILE__) . ‘/’);
/** Sets up WordPress vars and included files. */
require_once(ABSPATH . ‘wp-settings.php’);
Screenshot of system status: https://snag.gy/vYbxdn.jpg and screenshot number 2: https://snag.gy/hJ96L7.jpg
second: my php version is 5.6/-
kindly tell me the Yellow buttons in system status its also need to change. because i am not developer so kindly help me, what i change more to become speedup site. i am using wp super chahea.
Hello !
Please make sure you have enough memory alocated to your wordpress as you can see the last lines in the message says: ” Out of memory ”
Check your system status in theme panel and ensure you have all the system requirements up to date: https://tagdiv.com/newspaper-theme-requirements/
Thank you !
Hello !
If that livens was use only some tests, then all you need to do is to reset the key from that website test and activate it on the new website.
How to remove the licence key? simply reset the license key in the theme system status panel.
– https://www.screencast.com/t/rdjQDTbokwT
According to Envato license terms a theme can be used for a single end product (website)
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular
Thank you!
Hello !
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
I suggest to check your System Status and increase all the php.ini directives at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.
Thank you !
Hello Catalin
The theme is the version 9.7.2.
The PHP version is above 7 and all sections in system status are green.
Cleared cache etc.
I have sent you an Email with the creds. Would appreciate if you can help us.
Regards
Ashutosh
Hello !
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
I suggest to check your System Status and increase all the php.ini directives at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.
Thank you !
Tried lots of various things to solve this, deactivating plugins etc but nothing seems to work in solving the problem. System status in the theme is all green see image https://ibb.co/09ZXFMY but I still see this whenever I try to use the text block module https://ibb.co/5WPx7Qq
any help would be greatly appreciated
Thanks
Hi,
I have checked on my website with that header style 4 and it seems to return good results. Make sure if you have correctly installed the theme according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ via FTP way, check the system status parameters to be increased accordingly to our guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/ and also, check the PHP version to be minimum 7.0, something like this. Also, remove all of the untested plugins, clear all the caches, purge CND files and check the results.
Hope this helps and let us know how it goes!
Thank you!
