Search Results for 'system status'

Hello Support!

Just when I thought that this was the best theme ever I encountered the dreaded Error at rows Tag Divi composer issue.

http://prntscr.com/li557h

It began all of a sudden, like it was okay in the morning when I was setting up some cloud templates and in a few hours I faced the issue.

Because of the excellent forum resources here at Tag Divi I checked most of the strings on this topic. Included the most recommended ones by you guys, the support.

https://forum.tagdiv.com/topic/error-editing-a-cloud-template/
https://forum.tagdiv.com/topic/gray-page-tagdiv/
https://forum.tagdiv.com/topic/td-composer-opens-a-blank-screen/

Disable plugins
Since this theme has almost everything I need I did not add many extra plugins, the ones that were added were from the recommended list by the authors.

Anyhow I disabled all the extra plugins and that did not help.

WP super cache setup
I set it up as recommended and later disabled it and that did not solve the issue.

System status green
This had been done as soon as the theme was installed, As you can see from the screenshot
http://prntscr.com/li4zfl
Everything is green except Wp super cache which has been disabled on purpose.

HtAccess fix
As recommended
https://forum.tagdiv.com/topic/gray-page-tagdiv/
Added the code at the beginning of the file and did not help.

Other things
Tried in incognito mode
Problem happens when I try to create a new template and even when using the tag divi composer for a new page. This is a blank page so the issue cannot be because of something on the page.

I have another newspaper theme setup where everything works okay. 🙁

My developer and I have been trying to sort this out for a week and are at our wits end.
I know every issue is important but if I cannot make this work I’m sure to lose my job. 🙁 🙁

Please help me out
Regards

Hello,

The tagDiv Composer and tagDiv Social Counter plugins keep deactivating at least once per day. I’ve deleted and reinstalled both plugins, as well as checked that the theme system status is configured as mentioned in the requirements guide. Everything seems to be correct.

Can you help me understand why this is happening and what steps I should take to resolve the issue? I’m happy to provide additional information as needed.

Thanks!

Hi we got a message from our hosting company saying the Ajax system in our theme is causing some 504 errors. I’m pasting the email from them below. Can you please advise.

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Hello info@sneakerbardetroit.com,
Your ticket (#1214944) has been updated.
To review the status of the ticket and add additional comments, follow the link below:
http://help.wpengine.com/hc/requests/1214944
You can also add a comment by replying to this email.
Josh Applekamp (WP Engine Support)
Nov 7, 9:21 AM CST
Hi Mario,
Hope you’re having a great Wednesday!

I wanted to touch base with you regarding some high Ajax counts I am seeing from the sbdetroit site.

32196 /wp-admin/admin-ajax.php?td_theme_name=Newspaper&v=9.1
40522 [action] => td_ajax_loop
36184 [action] => td_ajax_search
8216 [action] => td_ajax_block
wp-content/themes/Newspaper/js/tagdiv_theme.js
13807: action: ‘td_ajax_loop’,

wp-content/themes/Newspaper/includes/wp_booster/td_wp_booster_functions.php
150:add_action(‘wp_ajax_nopriv_td_ajax_loop’, array(‘td_ajax’, ‘on_ajax_loop’));
151:add_action(‘wp_ajax_td_ajax_loop’, array(‘td_ajax’, ‘on_ajax_loop’));
japplekamp_@pod-150264:/nas/content/live/sbdetroit$ ack-grep “td_ajax_search” wp-content/themes/ wp-content/plugins/
wp-content/themes/Newspaper/js/tagdiv_theme.js
6110: action: ‘td_ajax_search’,
6146: action: ‘td_ajax_search’,

wp-content/themes/Newspaper/mobile/js/tagdiv_theme.js
938: action: ‘td_ajax_search’,

wp-content/themes/Newspaper/mobile/functions.php
90:add_action(‘wp_ajax_nopriv_td_ajax_search’, array(‘td_ajax_mob’, ‘on_ajax_search’));
91:add_action(‘wp_ajax_td_ajax_search’, array(‘td_ajax_mob’, ‘on_ajax_search’));

wp-content/themes/Newspaper/includes/wp_booster/td_wp_booster_functions.php
154:add_action(‘wp_ajax_nopriv_td_ajax_search’, array(‘td_ajax’, ‘on_ajax_search’));
155:add_action(‘wp_ajax_td_ajax_search’, array(‘td_ajax’, ‘on_ajax_search’));
japplekamp_@pod-150264:/nas/content/live/sbdetroit$ ack-grep “td_ajax_block” wp-content/themes/ wp-content/plugins/
wp-content/themes/Newspaper/js/tagdiv_theme.js
6849: action: ‘td_ajax_block’,

wp-content/themes/Newspaper/includes/wp_booster/td_wp_booster_functions.php
146:add_action(‘wp_ajax_nopriv_td_ajax_block’, array(‘td_ajax’, ‘on_ajax_block’));
147:add_action(‘wp_ajax_td_ajax_block’, array(‘td_ajax’, ‘on_ajax_block’));
These Ajax hits are being generated from the Newspaper theme. With such a high amount coming through so quickly it is overloading our server queueing system we have for requests and causing 504 errors to occur:
80 504 “POST /wp-admin/admin-ajax.php?td_theme_name=Newspaper&v=9.1

This particular theme does not allow easy updates regarding the Ajax activity. I would recommend reaching out to the theme developers to see if they can provide some input on getting their Ajax activity under control.

Beyond that everything else appears to be in good shape so far. I’ll keep an eye on the server and update you with any additional insight, but if you have any questions for me please let me know!
Thanks,

Josh Applekamp

WP Engine – Technical Project Manager – Finely Tuned WordPress
M-F 9:00am – 5:00pm CST

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I tied to edit the post max size post execution time as were told in the theme status panel in order to get away from errors. so according to the link provided (https://forum.tagdiv.com/system-status-parameters-guide/)
I updated my php.ini file but nothing is changed.

when i update my .htaccess file it gives a server error.
php.ini

max_input_vars = 5000

max_execution_time = 300

post_max_size = 50M

upload_max_filesize = 50M
.hthaccess

php_value max_input_vars 5000

php_value max_execution_time 300

php_value post_max_size 50M

php_value upload_max_filesize 50M

am I doing anything wrong?