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simchris
tagDiv Member

You are correct, the github page does appear to be down/gone.

I posted a query in the plugin support forum. Bizarro.

Maybe they are changing it with the impending theme updates for December coming “real soon now.” 🙂

simchris
tagDiv Member

Also:
I find that

a) resaving permalinks
b) clearing transients with wp-optimize

both do wonders after any major theme and plugin updates.
Clears old “internal cached elements” to let new stuff breathe.

simchris
tagDiv Member

You may need to clear/refresh cloudflare or any CDN after major update to WordPress such as this latest version. Otherwise you may be loading a mix of old stuff and new stuff which won’t ever work right.

SouthRiverStudios
Participant
#0

Noticing that when selecting a 3 column layout as a global category setting, every 4th row contains only 1 module.

Not sure if this is an issue that can be solved by adjusting theme setting configuration or if its a bug, but please see the following example:

http://staging.leadx.org/leadership-management/

A few related notes:

  1. Theme has been updated to version 7.5
  2. Can confirm that this behavior occurs consistently through at least 27 rows
  3. No child theme is currently being used
  4. Screenshot of Category global settings can be viewed here: http://clients.southriverstudios.com/leadx_global_category_settings.png
  5. This issue can be reproduced with every Article Display View that uses multiple columns (M1-M9)

Any thoughts on how to resolve this issue would be greatly appreciated.

Thanks!

RaymondB
Participant
#0

I have two questions regarding this theme.

1) I put in block 16 in visual composer and in your screenshot example you emailed me it looks like this http://demo.tagdiv.com/newspaper/block-16/. The problem with my Block 16 I put in has only the post thumbnail and post title. It has no date of post or excerpt at all. Why is this happening?

2) I want to update the theme but how do i do this? Will is disrupt the current settings I have in place right now with my theme?

mclanfranconi
tagDiv Member

Are you sure you only have problems with the back-end? I update WordPress and now i have problem in the front-end, 503 error, and over usage from CPU in the hosting.

mclanfranconi
Participant
#0

I updated wordpress to 4.7 and from that time my site became slow, it started generating 503 errors and server resources were raised.

I disabled all the plugins and the problem continues, the only option I have left is the theme.

Any ideas?

The only thing I updated immediately before the problem, was wordpress to 4.7

Regards, Mariano

GadgetViper
Participant
#0

Hi,

I’ve recently updated to WordPress 4.7 and have noticed my back-end (admin) has slowed right down, although the front-end seems totally unaffected.

I’ve disabled the plugins one by one to see if any of them are causing the problem, I’ve also checked the server. So far I’ve had no success finding the problem.

The only thing left to try is disabling the theme, which I’m a little hesitate to do as the site is live and I don’t want to risk losing the functionality.

Would there be any potential issue switching to a default theme and then back again to Newspaper? Would I lose widgets or theme settings?

Kind Regards

Simon

ps. Any ideas to identify the problem would be greatly appreciated – Thanks.

Alin [tagDiv]
tagDiv Staff

Hi,

We have tested the theme with the beta version and we did not found any issues and also now we use wordpress 4.7 on our local install. Also we did not received any reports in this regard so the theme should work properly with wordpress 4.7.
However it is always recommended to make a full backup before any updatehttps://codex.wordpress.org/WordPress_Backups
Newspaper 7.5 contains version 4.12.1 of Visual Composer. In the next theme version will will provide the latest version of Visual Composer available on the market and you will be able to update it – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
We plan to release an update. most probably next week.

Thanks!

Catalin
tagDiv Staff

Hello ollabs78,

Try to make a new clean install from scratch via FTP because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ -> https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/

Hope this helps!

Thanks for the message!

Catalin
tagDiv Staff

Hello Pari,

Please keep in mind that our latest reliable version of the theme is Newsmag 3.2 which is fully tested and compatible with the latest version of WordPress. You should update the theme to this version if you want to bring best results to your website. Before theme updating, you should make a full backup of a database to be safe. This update should have to be done via FTP because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for your understanding!

Alin [tagDiv]
tagDiv Staff

Hi,

You will need to re-add the custom modification after the update.

Thanks!

Catalin
tagDiv Staff

Hello RaresI,

Please try to make a new clean install from scratch with the latest version of the theme and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Please notice that this issue has been resolved, and it should work fine. First of all, please make a full backup to your database to be safe. Also, please ensure that you have updated your theme via FTP because this is the surest method in this regard.

Hope this helps and let us know how it goes!

Thanks for the message!

Alin [tagDiv]
tagDiv Staff

Hi,

1. You are in the the folder and it is not the right place. You will find all the plugins in the theme package that you download from themeforest – http://screencast.com/t/5uYWOQ7y The documentation is fine.

2. The notification appears from the plugin, it specified in the update guide that you don’t need to register it and to not worry about the plugin’s warnings.
Please read also the official documentation – https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=524337 The plugin comes bundled within the theme and it is licensed to the theme. IOf you want to buy it, you are free to do this. If not please wait the theme update and you will be able to update it.

Thanks!

Catalin
tagDiv Staff

Hello chrismorda,

I have inspected your website and I saw that your footer section is empty to the mobile theme. Also, I noticed that you are using some untested plugins which can interact with the theme core files and cause a lot of unknown issues. Please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. The default theme should look like this -> http://screencast.com/t/v5HgAvbb on the mobile version. Also, try to update your theme to the latest version of it via FTP method. Also, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for the message!

KapetanJapur
tagDiv Member

Seams to be related to the hosting, same issue happens on several other websites on the same server. Will update this post once I find out more.

Dom

KapetanJapur
Participant
#0

Hi guys,

i have a problem with the Newsletter theme:
1. I can’t upload new logos via theme settings – nothing happens when I select an image
2. sometimes when I click update page it takes me to the root without saving

System status image: https://postimg.org/image/j6295q9rn/

Looking forward to hearing from you.

Dom

simchris
tagDiv Member

They don’t do that, unfortunately.

There should be new theme update very soon, this month!

Best bet is to make sure you resave permalinks, clear transients with wp-optimize, and reset any/all caching/CDN you might be using.

That usually fixes any major update gremlins.

eduardo
tagDiv Member

Hi ahmedarif91, here I managed to do the social counter update, a note when you fill in the “Facebook ID” place the symbol / , KnowUrStartup/

usman
Participant
#0

Hi,

As you are aware of WordPress v4.7 release, can we update to v4.7 will there be any issue? Secondly, how can I update Visual Composer plugin to the latest version. At the moment I am using v7.5 of your theme

Pari Bose
Participant
#0

As a brief introduction, my name is Pari and I manage a website – http://www.everydaylegal.us – a site that uses your WordPress theme – Newsmag.

We have been on Newsmag for about a year now and have been very satisfied with the quality of your product.

Question:
We are considering updating the theme and WordPress version shortly. Currently, we are on Newsmag 2.3.7 and WordPress 4.5.4; the site is hosted by bluehost.com. Our target state is Newsmag 3.0 and WordPress 4.7. Is this a safe bet at this time? We ask this because we tried a similar update about six months ago (different versions) but had to revert since the site broke. Of course, we have read your update article:
https://forum.tagdiv.com/newsmag-how-to-update-the-theme/

But, we want to make sure we leverage your consult before we try this again. What is the best way to go about this to make for a smooth transition?

Thanks in advance.

bobbymc
Participant
#0

Hey guys, here is an odd one.

Updated to 7.5 and the text on my sidebar which was black before is now all red.

Granted, my default link color is red, but before all the title text (see screenshot) was black.

Any ideas what happened?

http://brandinginasia.com/wp-content/uploads/2016/12/Screen-Shot-2016-12-12-at-11.29.41-PM.jpg

Thanks

Bobby

Alin [tagDiv]
tagDiv Staff

Hi,

Please update also the Social Counter plugin to the version provided with the theme. You can find it in /plugins folder from the theme package that you download from themeforest – http://screencast.com/t/0r883t9N The update procedure is the same like for Visual Composer – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks!

ThePhotoConnection
tagDiv Member

I didn’t touch the mobile theme editor, I never added any shortcodes to it. I also updated all my plugins

Alin [tagDiv]
tagDiv Staff

Hi,

Did you added the shortcodes to the Mobile Theme Editor? Please note that the Mobile Theme doesn’t render the tagdiv and/or Visual Composer shortcodes. So if you want to have the same content like on desktop please disable the Mobile Theme plugin.
If you want to use the Mobile Theme plugin and you understood how it works – https://forum.tagdiv.com/the-mobile-theme/ please make sure that you use the latest theme version 7.5 and you update also the plugin.

Thanks!

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