Search Results for 'update'

Hello ShibumiOz,

Before each update, we recommend doing a backup for more safety. If you are using a child theme and you have done the update, all the additional customization will be overwritten and you should try to restore all your customization.

Thank you for your understanding!

Hello,
This represents customization that falls beyond what support can offer you. You could try to replicate the code from here but it will require coding knowledge.
https://forum.tagdiv.com/topic/can-i-edit-block3/
We try to help out where we can but we cannot tackle time-consuming tasks as we work hard on development, updates fixes and support.
If you cannot do it, you can hire a freelancer from sites like studio.envato.com
Thank you for your understanding.

Hello Edward,

Unfortunately, as Cris said you above, the official latest version of Visual Composer which is tested with the theme is 4.11 and this will come bundled with our new update. We need to check their new update of the plugin before launching and this lasts because our developers have to test it to work well with the theme. In near future update this version will be checked and available for use.

Thank you for the message!

Hello @tkvmai, @satyenhacks,

In order to achieve best results, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After you have done this, please consult the guide below and then check your social counter and see how it works.

1) Please make sure you have the latest theme version: 6.7. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.7 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue. Also, please provide the link to this topic so we can know who you are and what the issue is.

Hope this helps!

Thank you for the message!

Hello satyenhacks,

In order to achieve best results, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After you have done this, please consult the guide below and then check your social counter and see how it works.

1) Please make sure you have the latest theme version: 6.7 If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.7 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue. Also, please provide the link to this topic so we can know who you are and what the issue is.

Hope this helps!

Thank you for the message!

Hello,
After you disable plugins, please also clear cache and reset cdn to make sure they are properly removed. Then test again. If plugins are not the cause, then also check your memory allocation: https://forum.tagdiv.com/search/system+status/
Also if you have custom modification of the theme files, check them again and restore the theme to it’s default state. You can also update your theme to the latest version.
If none of these do the trick then please send us an email at contact@tagdiv.com and provide wp-admin and ftp access so we can investigate this issue. Please also include a link to this topic so we can identify you.
Thanks.

Hello,
This is the answer we provided via email:

You can use do_shortcode function to display and ad under posts title. To achieve that you need to edit each file corresponding with post template used: http://screencast.com/t/arZcXGgJn and paste the indicated code under get_title() function. The result will be like here: http://screencast.com/t/ilpOPPKqWI

To get the shortcode add an ad box into a blank page then switch in backend editor copy and paste this code: http://screencast.com/t/Kcqsjk9C7xbU inside do_shortcode function.
I used custom ad 1 in this example but you can use any of the custom ad-spot, just update the number from shortcode. Ex: for custom ad 4 the shortcode will be [td_block_ad_box spot_id="custom_ad_4"]

Also you can use the ad-shortcode to display ads in post contend. Just paste the shortcode in post editor where you want to display the ad: http://screencast.com/t/NKZwVCHB – http://screencast.com/t/LrLini74nH2

Thanks!

Hello,

You indeed followed the correct steps. They are better described here:
theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
visual composer: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
rev slider: https://forum.tagdiv.com/how-to-install-revolution-slider-v5/

Thank you!

Hello thanik30,

1)If you want to have the latest version of Visual Composer 4.11, please update your theme to the latest version which was released today, 17th Marth. If you want to find more information about this update, please check this link -> http://tagdiv.com/newspaper-6-7-update/
2)If you want to change the font size for each your block title, you have to use a bit of CSS code to do this. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td_block_wrap .block-title {
font-size:20px;
}

The result -> http://screencast.com/t/5eK6OxmVkIt

3)Depends on what you want to mean through “customise the look of the block title”. Please notice that is a Visual Composer element and you have to target the specific class in order to apply the desired attribute (you can try to customise yourself as I presented you above).
4)If you want to increase the height for your header, please try the code below.

The code is ->

.td-header-menu-wrap-full{
height:200px!important;
}

The result -> http://screencast.com/t/DJ8VrNKm

5)Our related articles use a specific block to display the posts for this kind of feature. The block type is td_block_reltated_posts and it only used for related posts. If you want to change the functionality for this, you have to change the functionality altering the code from the core file, like this -> http://screencast.com/t/5o2poNC8XA8 -> http://screencast.com/t/DuDz1BuCmTf

Hope this helps!

If you want to display more levels in our theme and you are not aware to the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide custom services at the moment, sorry!

Thank you for the message!

Hi,
I will add your suggestion to our update list but it’s the development team that decides what gets implemented so I cannot promise anything.
I will pass this information on to the dev. team.
Thank you for your suggestion!

Hello,
It seems this fix was not included in the current update. We overlooked it as it only affects module 16. You can easily switch modules from here: http://screencast.com/t/2XfGcUk8QKZM and there will not be any error on other modules. We will fix it in the next update. Sorry for the inconvenience.
Thank you!

Hello Dariob,

If you want to update your Visual Composer, please do it according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ and for Revolution Slider installing, please consult this documentation here -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello eddycom,

I suppose that your duplicate images appear when you are using the smart list on your website, true? In this case, can appear duplicate images when you does not properly use this feature. Please try to set your smart lists according to our documentation here -> https://forum.tagdiv.com/smart-lists/ (for smart lists we recommend to use single template style 5 for posts for avoiding the duplicate images).
Another possibility in this case would be ->
Duplicate images on smart lists usually are the result of using the Photon feature of the Jetpack. If you use this feature please disable it as it is known to cause issues with our theme.
If the problem is still there, please try to disable all plugins except visual composer and clear your cache as other plugins could also conflict with the smart lists. Also, if you are using “strange” characters (!@#$%^&*/”- etc) in ALT tag, the image will be twice. I have added this issue to our list of fixes and in next major updates will solve this problem. Until we will fix this issue, please try to remove these kinds of symbols in ATL tag for better results.
Also, and last but not least, please use post template 5 when you are using the smart list for better results. For more information about smart list, please consult our documentation here -> https://forum.tagdiv.com/smart-lists/

Hope this helps and let us know how it goes!

Thank you for the message!

Hi,
Unfortunately we have no solution for it as the tool is created by envato, not us. Sorry. You can maybe open a ticket on their support for a solution as they are the devs and can provide answers to why this happens.
(we also recommend FTP: https://forum.tagdiv.com/how-to-update-the-theme-2/)
Thank you for your message!