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Calin
tagDiv Staff

Hi,

We’re really sorry to hear about the situation you’re facing.

In cases like this, we recommend restoring a backup made before updating the theme:
https://forum.tagdiv.com/how-to-update-the-theme-2/ https://i.imgur.com/vRRlJOa.png

Also, the Theme Panel has a backup system that can be used to restore your settings. However, in your case, since changes were made in the Theme Panel after the update, the backup you need might no longer be available: https://forum.tagdiv.com/import-export-theme-settings/

Sometimes, the automatic theme update can be affected by other factors, such as an extra plugin, specific settings on your host, or a custom .htaccess file. In similar situations, the theme was updated, but the theme plugins needed to be manually installed or updated from Newspaper > Plugins.
If the Theme Panel settings are already lost after a theme update, we recommend not making any new changes in the panel. Instead, try to restore a theme panel backup made before the update.

If none of the above solutions can be used at this point, we suggest contacting your hosting provider and asking if they can restore a backup of your website. Most hosting companies keep daily backups and may be able to help.

Calin
tagDiv Staff

Hi,
Yes, the theme includes the fix that has been sent to you, but before updating the theme, make a full backup of your website, and only after that update the theme and make sure that all current tagDiv plugins are installed and updated.
Thank you!

Jude
Participant
#0

Hi

Wordfence has sent this message to it’s customers:

We urge users to update their sites with the latest patched version of Slider Revolution, version 6.7.37 at the time of this writing, as soon as possible.

This vulnerability makes it possible for an authenticated attacker, with contributor-level permissions or higher, to read arbitrary files on the server, which may contain sensitive information.

Can you tell me which version is bundled with the theme, and if it’s not this updated version – how soon will we get this update.

It looks like not having it is compromising the security of this theme.

Thank you

Jude

SHE RIDES
Participant
#0

Hi TagDiv Support Team,

after installing the latest TagDiv update, all of my theme settings have been completely wiped out.

My header, footer, and every single design setting stored in the theme are gone. Even the registration and TagDiv-related plugins were reset to zero. It looks like everything connected to TagDiv has been erased.

I’ve managed to manually recreate a basic header and footer for now, but it’s impossible to rebuild all the individual details from scratch.

Can you please explain what happened and, more importantly, how I can restore my previous theme configuration?
Are there backups or recovery options available from the TagDiv Cloud, Theme Panel, or database that would help me recover my lost settings?

This issue is extremely frustrating and has caused a major disruption. I urgently need your assistance to get the site back to its previous state.

Thank you in advance for your quick support.

Best regards,

alejalme
tagDiv Member

The 12.7.2 update for Newspaper has just been released:

I currently have version 12.7.1 with the tagdiv cloud library fix that was sent to me to install.

Does the new 12.7.2 update already include the fix, or do I need to reinstall it after updating?

jpnunes
Participant
#0

Hi. I updated the theme just a few minutes ago, and I’m experiencing problems with the Table of Contents.

When they have colors on H3, it now appears like that.
Like <span style=”color: #008080;”>Item 1</span>

And when the text has a letter like “á” or “ô”, the link does not work.

How to fix it now?

NyttenET
tagDiv Member

Hello Team,

Thanks for the update,

We have chcekd form our end and there is no any

As we are not using any third-party plugin, I’m not sure why we’re still encountering issues related to the image.

Also, we don’t have the option for the admin bar in the AMP view, and the popups are displaying without any dependency on the admin bar. Please let me know if you need access to the staging site.

Thank you.

enveribq
Participant
#0

tagDiv Cloud Library
Failed
An error occurred and we could not finish the process.
Please manually update the plugins.

I have this issue when I try to activate the plugin, I have tried also manually through file access but it still doesn’t activate

NyttenET
Participant
#0

Hey Team,

I have a website Eurasian Times — where I’ve integrated the Newspaper theme along with the following plugins:

  • tagDiv Cloud Library
  • tagDiv Composer
  • tagDiv Mobile Theme
  • tagDiv Social Counter
  • tagDiv Standard Pack

Currently, the AMP pages are being displayed using the tagDiv Mobile Theme settings, as shown below:
TagDiv mobile theme setting

However, I’d like to customize or update the AMP page UI. I’ve tried creating a mobile page using tagDiv Composer, but the AMP version still loads the tagDiv Mobile Theme layout.

Does anyone know how I can update or override the AMP page design?
Any guidance would be greatly appreciated.

Thanks!

Calin
tagDiv Staff

Hi,

The first recommendation is to create a full backup and update the theme to version 12.7.1. This ensures you receive all the latest benefits, including security vulnerability protection, bug fixes, and improvements. The update should also include the necessary code you’re looking for.
Theme update https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

fuska
Participant
#0

Hello tagDiv Support Team,
I’m using the Newspaper theme (version 12.7.1) on my website oblo.it, and I’ve run a W3C HTML validation check that shows multiple errors related to <style> tags being placed inside <div> elements.

Error details:

Error message: “Element style not allowed as child of element div in this context”
Occurrences: 60+ times throughout the page
Validation tool: https://validator.w3.org/

These errors appear to be generated by the tagDiv Composer page builder when creating inline styles for blocks and elements.

My question:

Is there an updated version of the theme or a patch available that addresses these W3C validation errors?
Are you planning to fix this in a future release?
Is there a recommended workaround that maintains full theme functionality?

I understand these errors don’t affect the site’s functionality, but I’d like to improve the technical score and W3C compliance if possible.

Thank you for your assistance.
Best regards,
Paolo Fuschino
Website: oblo.it

srendell
tagDiv Member

Hello Sir

I am still getting the below error.

https://forcemedia.digital

Above is my site.

I am running an advanced ad plugin on my website.

Here when I add any new ad in advance ad plugin after saving as I am getting below error.

Uncaught Error: array_key_exists(): Argument #2 ($array) must be of type array, null given
in /home/mcmupw94bhs4/public_html/forcemedia.digital/wp-content/plugins/td-subscription/includes/td_subscription.php on line 3276

Call stack:

td_subscription::td_post_theme_settings_mb_save_filter()
wp-includes/class-wp-hook.php:324
WP_Hook::apply_filters()
wp-includes/plugin.php:205
apply_filters()
wp-content/plugins/td-composer/legacy/common/wp_booster/wp-admin/external/wpalchemy/MetaBox.php:880
WPAlchemy_MetaBox::apply_filters()
wp-content/plugins/td-composer/legacy/common/wp_booster/wp-admin/external/wpalchemy/MetaBox.php:2081
WPAlchemy_MetaBox::_save()
wp-includes/class-wp-hook.php:326
WP_Hook::apply_filters()
wp-includes/class-wp-hook.php:348
WP_Hook::do_action()
wp-includes/plugin.php:517
do_action()
wp-includes/post.php:5110
wp_insert_post()
wp-includes/post.php:5212
wp_update_post()
wp-admin/includes/post.php:453
edit_post()
wp-admin/post.php:227
Query Monitor

https://forcedet.media/issue_3.png

Check above link for error screenshot.

I have used a query monitor plugin to trace this issue.

Also my website is very slow. The tag div composer for the page sometimes it takes too long to load.

Is there any issue with the newspaper theme?

Which php version will be ideal for running this website ?

Let me inform you that my hosting server is godaddy.

Can you provide me with a solution to this error and slow site issue?

Please help me with this.

Regards
Scott

carlo.monetta
Participant
#0

Hello,

I am currently using Newspaper version 11.5.1 and I’m experiencing an issue with the sticky mobile menu.
On inner pages the sticky header disappears and the browser console shows this error:

Uncaught TypeError: Cannot read properties of undefined (reading ‘top’)
at tagdiv_theme.min.js

Could you please provide me with the correct tagdiv_theme.min.js file from the fixed build (v11.5.2 or newer) so that I can replace it in:

/wp-content/plugins/td-composer/legacy/Newspaper/js/

I only need the patched file, not a full theme update, as everything else on the site is working fine.
Thank you very much for your support!

Best regards

xelibris
Participant
#0

Hello tagDiv team,

After updating my site to WordPress 6.7, I started seeing the following notice when debugging is enabled:

Notice: _load_textdomain_just_in_time was called incorrectly.
The translation loading for the td-cloud-library text domain was triggered too early.
This usually means that some code in the plugin or theme runs before the ‘init’ action.
Translations should be loaded on or after ‘init’.
This message was added in WordPress version 6.7.0.

It seems that td-cloud-library (bundled with the Newspaper theme) is calling load_textdomain() too early — probably during file inclusion instead of on the init hook.

Could you please check this and release an update that ensures translations are loaded at the correct time (after init)?

Environment:

WordPress version: 6.7.x

Newspaper theme version: Version: 12.7.1

td-cloud-library version: Version 3.9

PHP version: 8.1

Site URL: https://www.lunil.com

Thank you for your help and for maintaining this great theme!

Best regards,

newspatron
tagDiv Member

Hi,
I already implemented the same, but was looking for an enhanced version. i checked the templates and none of the templates in the could library could put up a pagination for the categories, instead of the posts as an option…

one more concern is creating a child theme.
currently i am on a managed wordpress having no access to creating a child theme. i want to make certain changes with regards to the topic
allowing the newspaper theme to include BBPress ie using the templates…

currently i tried importing a blank page and then creating a template using sections and such..

but in the bbpress settings the option of theme selection is not available…

In a given scenario can if i edit the main theme, i think it will be overwritten at the time of update..

please suggest a way to deal with this… ie creating a child theme or editing any functions…

bbp press is a custom post and it has only the default option…

https://drive.google.com/file/d/1Q74mR-0y8y3owQX_gTUA9AakQQyeKV6I/view?usp=sharing

Thank you!

Calin
tagDiv Staff

Hello wendy fox,

Here are the three available solutions for the mobile version:

1. Responsive Desktop Version – The default responsive layout that adjusts to mobile screens using tagDiv Composer – https://i.imgur.com/apZQZ0o.png
2. Mobile Page/Template – A custom mobile layout that can be created using the tagDiv Composer.
3. tagDiv Mobile Theme Plugin – A separate mobile theme that provides a dedicated mobile experience but is limited in edits and changes.

Note: When the tagDiv Mobile Theme Plugin is activated, it takes priority and will be displayed on mobile devices. If it’s not active, the system will check for a mobile page/template built with tagDiv Composer. If neither of these is in use, the responsive desktop version will be shown by default.

Related to the cache, please check in the cache plugin documentation if this supports mobile cache if you are using the mobile page/template or tagDiv Mobile theme.

Thank you!

Calin
tagDiv Staff

Hi,

I just checked the situation on Firefox, and for me it’s ok – https://i.imgur.com/wuMVFVS.png. Do you use a Mac?
I also checked it on Brave – https://i.imgur.com/Vls7S4R.png and Microsoft Edge – https://i.imgur.com/1oh2dXw.png and for me, on all of them is the same.
Can you check if you have any updates for your browser?
Thank you!

x
tagDiv Member

Same here after yoast updates

Temircan
Participant
#0

Access Denied on License Panel (td_cake_panel) – New Purchase Code Available

Dear TagDiv Support Team,

I require urgent assistance to assign my new license key to my website. The site currently runs a legacy, unassigned license (Version 12.7.1).

I have purchased a new license to fix this security/update issue.

The problem:
I cannot access the registration page to enter my new code. When I try, I receive the error: “Sorry, you are not allowed to access this page.”

Inaccessible URL: https://celebsvibe.com/wp-admin/admin.php?page=td_cake_panel

My Details:

New Purchase Code: {Satın Alma Kodunuz: license key}

Website Domain: https://celebsvibe.com/

I have already disabled my SG Optimizer plugin, but the error persists. I believe the restriction is on your end due to the old license conflict.

Could you please manually assign the license or advise on how to bypass this access restriction? I am ready to provide temporary Admin credentials if needed.

Thank you for your prompt response.

Temircan
Participant
#0

Dear TagDiv Support Team,

I am writing to request assistance with assigning my newly purchased Newspaper theme license to my live website.

The Situation:

I recently acquired a live website that was developed by a third party.

The website is currently running an unauthorized or legacy licensed version of the Newspaper theme (Version 12.7.1 – Registered but Unassigned). The license was initially tied to the developer’s account, and I cannot reach them to resolve the issue.

To secure my site and ensure I receive critical updates, I have purchased a brand new, valid license under my own Envato account.

My Goal:

I need to formally associate my website’s domain with my new license key. I was unable to use the “Register via Envato” option and the manual registration fields are unclear/unresponsive.

Calin
tagDiv Staff

Hi,
The fix for the issue with the socials not appearing in the theme panel is to add the code from here https://pastebin.com/NEEaRN0j in the theme functions file. Then check in the theme panel to see if all the socials appear correctly. If they do, remove the code from the functions file. We can do this if you want, we will need admin login for the website and cPanel or FTP.
Or, wait a bit more time until we manage to release the new theme update which should fix the issue permanently.
We are very sorry for this inconvenience. Please let us know if you need help with it.
Thanks.

dhoovey
Participant
#0

carthagenewsonline.com

Hi. I have not made any updates or edits and suddenly my sidebar widget, that used to be in the right sidebar, is now under the comments at the bottom of the page. There is still blank space on the right where the sidebar should be. See images here: https://i.postimg.cc/pTmMxDDb/Screen-Shot-2025-10-07-at-10-05-55-PM.png and here https://i.postimg.cc/R0sxjPnr/Screen-Shot-2025-10-07-at-10-06-08-PM.png

Biugercn
Participant
#0

How should I solve it, reinstall it?

View post on imgur.com

urishtaujjain
Participant
#0

Email Body:

Hello TagDiv Support Team,

I’m currently using the Newsmag 5 theme for my website MahakalTimes.com
, and I’d like to display a Google Web Stories section just below the Hero Area on the homepage.

I’ve installed and configured the Web Stories plugin by Google, which provides the [web_stories] shortcode. However, I don’t see any built-in option in TagDiv Composer or the homepage template to insert this shortcode directly below the Hero section.

Could you please guide me on the following points:

How can I manually insert the [web_stories] shortcode below the Hero Area using code (PHP or a custom module)?

Which template or PHP file (for example, template-homepage.php, loop.php, or any Hero module file) should I edit to safely add this shortcode below the Hero layout?

Do you have any recommended method or sample code to integrate plugin shortcodes like [web_stories] inside the homepage structure without affecting theme updates?

My goal is to feature a Web Stories showcase (horizontal scroll or grid style) immediately under the Hero section, maintaining full visual alignment with the theme’s layout.

Thank you for your time and support.

Best regards,
Umesh Sharma
Editor – MahakalTimes.com

sjors1976
Participant
#0

Hi there,

My site was working well for a long time. But at this moments posts aren’t shown when I click them,

I got an overview page called “Actueel”. There you can see all the related posts. But when I click a post to read in it in detail, it shows an empty page.

I ran all the updates, plugin updates, deactivated all the plugins and activate them one by one. But nothing helps.

You can view the site here: http://www.biergenot.nl. Look at the “Actueel” section and click a post in the overview.

Hopefully anybody can help me!

Thanks.

Sjors

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