- Apitd_api_top_bar_template::update_key
- Apitd_api_top_bar_template::update
- Apitd_api_single_template::update_key
- Apitd_api_single_template::update
- Apitd_api_footer_template::update_key
- Apitd_api_footer_template::update
- Apitd_api_smart_list::update_key
- Apitd_api_smart_list::update
- Apitd_api_thumb::update_key
- Apitd_api_thumb::update
- Apitd_api_category_top_posts_style::update_key
- Apitd_api_category_top_posts_style::update
- Apitd_api_category_template::update_key
- Apitd_api_category_template::update
- Apitd_api_module::update_key
- Apitd_api_module::update
- Apitd_api_block::update_key
- Apitd_api_block::update
- Apitd_api_header_style::update_key
- Apitd_api_header_style::update
Hello!
Please update the WordPress, PHP, and theme versions.
If the problem is still there, then please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you
We’ll check and try to help you as soon as possible!
Thank you!
Hello!
Ensure you have the latest updates on the theme, WordPress, and PHP versions.
Sometimes, the issue can be caused by a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.
Thank you!
Hi Anamaria thanks for fixing the front end it now looks as it should Unfortunately there is still one problem that has occurred since the update and that is strange characters appearing in the posts such as in the example below can you throw any light on this please its is happening in all posts
Thanks Les
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Good evening,
I purchased and installed a second license of the newspaper 12 theme.
when I enter an article and scroll, there is a very serious scrolling error. Text and various graphic elements overlap, preventing correct display.
you can check by scrolling down the article and then scrolling up… the writing and lines overlap… impossible to use!!!!
site: debugliesintel.com
you can check by scrolling down the article and then scrolling up… writings and lines overlap… impossible to use!!!!
I await your quick solution or theme update
tnks
Hello!
You can have a different global template for each CPT: https://app.screencast.com/5dY1YfsDltSdp
Click on the empty squares and make the other templates global. Do you have the latest theme update(12.6.8)?
Thank you!
Hello,
My site has been fluctuating experiencing 505 Internal Server Errors. Bluehost support said the issue is with my Woocommerce and Td.composer plugins. He recommended I request updated scripts from plugin support. My td.composer plugin is updated, but is it possible there is another problem with its scripts? Thanks.
Hello,
You can use the mobile page option -> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
For the responsive version, you can not do it.
Thank you!
Hello everyone,
I’m facing a strange issue on my website, and I’m hoping someone here might be able to help me diagnose and resolve it. Here’s what’s happening:
The homepage of my website works perfectly fine without any issues.
However, the article pages are completely broken. The layout is messed up, it seems like the responsiveness is gone, and the entire design just falls apart.
Additionally, when you navigate to an article page, there is no option to edit with TagDiv, whereas this option is available on the homepage.
What makes this even more puzzling is that this issue appeared suddenly and without any changes on my end. I didn’t update any plugins, themes, or WordPress core. No server configurations were altered either. It was working fine one moment, and the next, the article pages were broken.
Here’s what I’ve tried so far:
Checked the homepage: Everything is fine there, so the problem seems to be specific to single article pages.
Tested with a different theme: When I switch to a default WordPress theme (like Twenty Twenty-Three), the article pages load correctly. This suggests the issue might be with my current theme.
Permalink settings: I reset the permalinks by saving the settings again, but this didn’t resolve the issue.
Plugins: I deactivated all plugins to see if there was a conflict, but the problem persisted.
Debugging: I enabled WP_DEBUG, but there are no critical errors logged for the broken pages.
Checked browser console: There are some errors related to missing or broken JavaScript and CSS files. It seems like certain resources aren’t loading properly on the article pages.
This issue seems to be tied to my main account in DirectAdmin. The strange part is that Redis, which works fine for all other accounts on the server, is not visible or functional for my main admin account. This makes me wonder if the issues are interconnected.
Has anyone encountered a similar problem before? Could this be a server misconfiguration, or is it solely an issue with my theme? I’m open to any suggestions or troubleshooting steps you might have.
Thank you in advance for your help!
Best regards,
Stevan
Hi I aveh not set it to blogpost please see the images below Reading Settings
Your home page displays Your home page displays
All this a=has happened since the last update I hahe tried changing the pa to another page the changing it back I have cleared the chace in fact I have disbled all other plugings so the only plugins running are yours I do believe that this is your problem Ind I need it to be fixed I can give you the login details for the site so your techs can fix it
regads Les
Your latest posts
A static page (select below)
Homepage:HOME
Posts page:— Select —
Blog pages show at most
5 posts
Syndication feeds show the most recent
5 items
also from theme customazation page
Your home page displays
Your latest posts
A static page
Home page HOME
+ Add New Page
Posts page
— Select —
+ Add New Page
also here is what is being displayed
[tdc_zone type=”tdc_content” tdc_css=”eyJhbGwiOnsiYm9yZGVyLWNvbG9yIjoiI2Y5ZGQ0ZCIsImRpc3BsYXkiOiIifX0=”][vc_row][vc_column][td_block_big_grid_slide category_id=”147″ el_class=”donotlazyload”][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”2/3″][td_block_ad_box spot_img_horiz=”content-horiz-center” spot_id=”custom_ad_5″ custom_title=” ” f_title_font_weight=”700″ f_title_font_family=”fs_9″ spot_code=”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”][td_block_2 category_id=”452″ post_ids=”News” td_ajax_filter_type=”” custom_title=”What’s New” limit=”6″ header_color=”#3aa4af”][td_block_ad_box spot_img_horiz=”content-horiz-center” spot_id=”custom_ad_5″][td_block_2 category_id=”155″ custom_title=”Coming Events” ajax_pagination=”” header_color=”#4db2ec” td_ajax_filter_type=”” block_template_id=”td_block_template_1″
hello,
I can’t save elements as shortcodes; an error message appears saying the name already exists, even when I change it to something else. What could this be due to? It worked fine until recently. I haven’t updated or installed any new plugins.
Hi, Gutenberg Editor have always worked fine with the post theme width, but there’s a little problem since last WordPress update. Now the width of the editor is not the same as the width of our post. Now it’s a full window width. That’s not a real problem, but we’re used to see the editor as we see the post in live (and also help us to control the length of paragraphs, titles and more, for a better visual experience in live).
I have tried a code you gave to some of us that changes this width to 728px (a change in funtions.php of the theme, not the global one), but it’s not working (still full width). Do you know what could be happening? It’s not an important problem, but we would like to see the editor as the live post. Any idea to solve it?
Many thanks, Raúl.
Hi Yes I have updated the PHP 8.0 & 8.1 but no difference are the tagdiv plugins the latest versions I upgraded them when I upgraded the theme cloud library plugin.Version 3.7 composer version Version 5.2. Version 5.2. I have also deactivated all other pulgins and there is no difference it is only on the front page allother Pages are OK
I know this topic has been brought up in another thread but there is no resolution and the discussion seems to have stopped, so I am writing here.
After moving to a new hosting provider, I noticed that everything done around the opt-in builder, subscriptions, payment plans, account and payment pages have all been reset. I noticed that the subscriptions are also deleted. The subscription wizard didn’t work initially, but I managed to get it working after deactivating and then reactivating it.
At the moment I have no choice but to replicate the whole scenario and start afresh to the best of my memory. The other pages and designs are okay, not affected, just those parts which I mentioned above are affected.
Please do something about this in future updates as soon as possible because it is painful to start over with these things and I did not know to experience this. Sometimes we have to migrate to another hosting provider because they become expensive.
In the meantime, is there a way to get back my subscriptions. I don’t have many, but it is necessary for the record and maintaining consistency. Thanks
Hello,
I see that your website is in maintenance mode. I recommend updating the PHP version to 8.0 or 8.1 because the version you installed has not been tested, and maybe you have plugins that are incompatible with the PHP version.
Also, have you updated the theme version to 12.6.8?
Thank you!
Hi again! I’ve updated the whole website importing templates from Cloud Templates (Black Pro). So I’ve redesigned it using these templates (home, single posts, categories, search and tag pages, author, etc.).
I thought I had everything sorted but I’ve found that galleries have been deconfigured. I’ve inserted a smart list in the single post, but I cannot make it work properly (to display only one image and to jump between them with the previous and next buttons) and also every post with an image in it is affected (duplicating content). So I’ve deleted it.
At least the articles that had galleries can now be seen, before they showed an error (which is a great relief).
https://www.hellpress.com/reportajes/portadas-heavy-metal-evocadoras-escalofriantes-2023/
Please, any help will be appreciated.
If I create my own taxonomies will they be affected by any updates?
Hello,
The license is for a lifetime and you will have access to updates. The only thing that will expire is your support.
Also, you can use a license key for one single product, but if you want to move the theme to another website or change domain/migrate you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular
Thank you!
Hello!
I have a news site which runs Newspaper cuestionpublica.com. I updated from 8.1 to current version 12.6.8. The site broke initially but we fixed it installing the tagDiv Standard Pack plugin and activating it. However, some things in the website are still looking weird after the update. We also have plugins like Woocommerce, Elementor, essential grid and slider revolution.
1. The top bar is back and looks good, but the ‘Subscribe to the Newsletter’ link below the logo is missing. It should be like this, inside the bar https://web.archive.org/web/20221031235117/https://cuestionpublica.com/ Also, in the top bar there was this order: date, subscribe to the newsletter, enter the cp club, social network logos.
2) The text summaries of the articles are still missing from the top right side.
3) The Read More (Leer +) button is missing from the two main entries on the top right.
4. The main entry (top left) has its title above the image and it should be the other way around.
5. In the top entries, the section name and date are appearing, that was not there before. They should not be seen.
6. The bar under the logo with the section names and the magnifying glass for search is missing.
Can you please give any suggestions?
Best,
David
More info:
1. I’ve already tried clearing all cache
2. I’ve verified the categories are assigned and tried re-clicking the update button.
Hi,
I am encountering an issue using the Flexbox 1 element on the homepage of our website (thefootballweek.org), under the “World Voices” section.
I have a category which I want Flex Box 1 to display the latest articles for, I am able to load the category, but I am unable to load the latest articles.
Strangely, I can see it working in the TagDiv editor, but when I click save, it stops working on the published page, meaning that there is an issue occurring between the editor and display of the page.
Please see the attached screenshots for further context: https://imgur.com/a/84FUWYw
I have updated the theme, and I have also ensured that there is 0 offset value so it shouldn’t skip any posts.
If you could please advise.
Many thanks
So I have this sidebaron my website https://affenknecht.com that should show all posts from category:52 – https://i.imgur.com/7JBIzjb.jpeg
But when I save all my changes – it always reverts back to how it was, without latest posts, and of course I tried purging cache, that didn’t help either – https://i.imgur.com/O0mgwoI.jpeg
Hello,
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/
Thank you!
Works for me sharing from your ezample page.
Note that FB sometimes has issues capturing images.
As lonf as you have your OG tags properly setup, it’s really up to FB to capture images, not your site or theme.
Usually what I do if there is blank image on FB timeline, I do the three button “update attachment” which will usually fix that.
(I don’t work here; but I share our stories to FB every day, so way on top of this issue.) 🙂
Hello,
This issue has been added to our list; I hope the next update will be fixed.
Thank you!
Hello, I come here with the mention that I solved the problem by resetting all the settings in the litespeed cache, however we have a problem, which seems to be independent of the cache plugin, because whatever settings or plugin we use, the popular posts are not updated.
What can be done in this regard?
