Hello,

Please let me know what php, WordPress and theme versions you have.
Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hi,

I just checked and it is displayed https://i.imgur.com/2b6Cl44.jpeg Please check if you don’t have a plugin conflict.

Thank you!

Hello,

This option was moved, please check this https://i.imgur.com/YWZFkhN.png -> https://forum.tagdiv.com/infinite-loading-single-posts/

Thank you!

Hello,

You can set here taxonomies, categories, and tags, but please make sure that you have not set a custom post type on the block https://i.imgur.com/RaOgDOo.png -> https://i.imgur.com/rktjn6C.png
Also, please check this guide https://forum.tagdiv.com/search-setup-for-custom-post-type/

Thank you!

Hi,

Can you please let me know what plugin you used and if you used a free or a pro version?

Thank you!

Hi,

I accessed the website on the Firefox browser, and it looks well https://we.tl/t-cYFCyWshFY. Please check if you don’t have an extension.

Thank you!

Hello,

Can you please let me know what is the issue with infinite loading? Can you please provide the link to your website?

Thank you!

Hello,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?

Thank you!

Hello,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?

Thank you!

Hello,

You need now only to show the image and name on the block -> https://i.imgur.com/ZcL1Pln.jpeg

Thank you!

Hello John,

You can try to use t his plugin https://wordpress.org/plugins/taxonomy-terms-order/

Thank you!

Hello,

I recommend using Flex Block and use this special filter https://i.imgur.com/1OetyK3.png -> https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hello,

You have malware on the website. Please update to the latest version 12.6.8
If you want to update the theme, you should download the latest version of it from the Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hi,

I’m glad.

Have a great day!

Hello,

Please check the sections from the theme panel where can be added code, and check if there is a strange code and delete it.

Thank you!

Hi,

So, you managed to solve it.

Thank you!

Hi,

In order to make them to look the same size, you’ll need to set an excerpt on title and post content like this -> https://i.imgur.com/o8UQm5B.png
Also, you can set the excerpt on words or letters from theme panel -> https://i.imgur.com/c7Q8ckX.png
Here is a similar topic -> https://forum.tagdiv.com/topic/flex-block-1-and-same-blocks-height/

Thank you!

Hello,

You can remove the block with the related posts section from Single Post Template, edit with tagDiv Composer the single post template => https://www.screencast.com/t/4VoyAOlzgd6, select the block and with right-click you can delete or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page.
The same steps for all elements.
You need to drag and drop the elements to move them where you want. Also, do you use a Single Post template or a standard template? Please provide a video.
You can find more details here:
-> https://forum.tagdiv.com/tagdiv-composer-tutorial/
-> https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you!

Hi,

Do you have a backup to restore it?

Thank you!

Hi,

I’m glad that you managed to solve it.

Have a great day!

Hello,

Do you use a plugin for authors? Please disable it and check after.

Thank you!

Hello,

You can translate them from Theme Panel -> Translations -> Translations -> https://i.imgur.com/ezhjmLq.png and the title of the blocks or other elements you need to edit the pages/templates with tagDiv Composer to change the translation.

Thank you!

Hello,

Please disable the amp plugin because this is deprecated https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp , so we no longer recommend it.

Thank you!

Hello,

Please check in Theme Panel -> Analyctics/ Js Code. Also check, in all sections, code can be added code.

Thank you!

Hi,

We only provide support via email, we do not organize Zoom calls.

Thank you!