Hi,

Have you checked the modified data element? Yes, it was added -> https://i.imgur.com/7nzmo0B.png, but if you really want them, the custom options are usually made with custom work.

Thank you!

Hi,

It is not recommended to use two plugins for cache because of interferes. Also, for optimization, you can let only Autoptimize and LiteSpeed Cache and check after if the issue persists.

Thank you!

Hi,

Can you tell me for what you want to use this code?

Thank you!

Hello,

If you use a single post template, then you can add the element single post date, and it will display the date of post-publication https://i.imgur.com/rYlTGOF.png

Thank you!

Hello,
1. I recommend setting the code in column text or text with title => https://www.screencast.com/t/N6rPZvAa. The shortcode/code is automatically saved because the mailer lite undergoes structural changes, and not all cases are implemented in the theme.
2. You can use our element modal popup https://forum.tagdiv.com/modal-popup/

Thank you!

Hi,

You can activate the license on the two websites, one for testing/staging and one done live.
Using the import/export option from the theme will allow you to import only the theme panel settings, the cloud templates go in tool > export – https://i.imgur.com/3Wxk885.png then to import you need to go in tool > import, then install the wordpress importer and click on run import – https://i.imgur.com/tyxoVvg.png

Thank you!

Hi,

Please update the php version and let only the tagdiv plugins be activated, and check after if the issue with images persists.

Thank you!

Hello,

I would like to take a look. Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hello,

You can change it from here: https://i.imgur.com/UuEIg1c.png to no drop down.
Can you please provide more details about the pages? What issue do you have?

Thank you!

Hi,

Please make sure that you don’t have set here a fixed count -> https://i.imgur.com/0u7M06q.jpeg

Thank you!

Hi,

Please let me know what plugin you use for optimization; maybe there are some settings that you can disable. You can use WP Super Cache or WP Rocket.

Thank you!

Hi,

I’m glad. Don’t hesitate to contact us if you have other questions.

Have a great day!

Hello,

Please use the element Single External shortcode https://prnt.sc/3h7fOP94G9U3 and check after.

Thank you!

Hi,

We can take a look, so please email us at contact@tagdiv.com and provide the wp-admin, license certificate, and purchase code.

Thank you!

Hi,

Did you have inspect the elements from the page and search after the link?

Thank you!

Hello,

A shortcode can be inserted also by using the element called “Column text” or “Text with title”. “Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open, and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

Thank you!

Hi,

Please disable the mobile theme plugin and check after. Also, please check for a plugin coflict.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hello,

It depends on the shortcodes, but normally, it should also be displayed in the editor. You should also be able to select the element in the Composer.
To see the hidden elements in Composer, you can enable this option from Manager -> Settings -> https://i.imgur.com/OkfpxSL.png

Thank you!

Hi,

I recommend doing the update and changes on a staging website and fixing it there and after updating the live website and doing the changes.

Thank you!

Hi,

Then maybe you have a plugin conflict, a plugin that you use to optimize the CSS and js.

Thank you!

Hi,

If the version is that old, it is possible that the structure of the child theme also needs to be updated https://forum.tagdiv.com/the-child-theme-support-tutorial/. Additionally, it depends on what issues arise when you perform the update. If major changes have been made to the files in the child theme, then you will need to contact the custom work team who can help you with this, as it might be beyond our knowledge https://tagdiv.com/submit-a-request/

Thank you!

Hello,

I recommend using the modal popup, which you can customize instead of using four mobile menus. The mobile menu is made to be used like a single,e element, so please us emodal popup https://forum.tagdiv.com/modal-popup/

Thank you!

Hello,

@javisromo You have h1 on the logo on the desktop, mobile, and footer logo, so please check the settings to disable the h1 for the logo and ensure the settings are saved.

@zuperigo I just checked and you have only two h1 -> one for desktop one for mobile on the header.

Thank you!

Hello,

I recommend creating the custom post type and taxonomies. Then, you can import them from the cloud section of the design. You can install a plugin for CPT, but it depends on whether it will suit your needs https://forum.tagdiv.com/introduction-cpt-acf-newspaper-theme/
Also, you can check our guide about reviews https://forum.tagdiv.com/user-reviews/

Thank you!

Hi,

This is just a notification that doesn’t disappear, but the update has been made. It will be resolved in the next update.

Thank you!