Hi,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hi,

I can’t find it

Thank you!

Hello,

Please try to delete the plugin, install it from Newspaper -> plugins, and try again after setting the code in the Newsletter element.

Thank you!

Hi,

Unfortunately, I didn’t find an email with this subject, so please resend the email.

Thank you@

Hi,

Let me know the results.

Thank you!

Hi,

The option for the undo-redo is disabled for this please open a page in tagDiv Composer, then click on Manager and then on settings -> https://i.imgur.com/KuvxEl6.png enable the option and should display the arrows for undo and redo ->
https://i.imgur.com/nxnyvw1.png Check this guide https://forum.tagdiv.com/tagdiv-composer-website-manager/

Thank you!

Hi,

Please check the console and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause.
Also, please try to reset the key from the system status and activate the theme again.

Thank you!

Hi,

Usually, the color and image are set on the row, so please edit with tagDiv Composer and select the row and go in the tab CSS https://i.imgur.com/UkgqKNM.jpg -> https://forum.tagdiv.com/topic/background-color-of-the-main-menu-be-changed/ please check each row/column and delete the background image.

Thank you!

Hi,

I tested using the AIOSEO with the tagdiv mobile theme and didn’t notice an issue -> https://i.imgur.com/ruUPxDA.png. Can you please provide access to investigate it?
After investigating, we’ll try to come up with a solution, but we can’t guarantee anything. On a side note, the theme is compatible with Yoast SEO, but other users using this plugin haven’t reported such an issue to us

Thank you!

Hi,

Can you please let me know the subject of the email?

Thank you!

Hi,

Please resave the settings from the theme panel https://imgur.com/Pz3CjBz

Have a great day!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access? Include the link to the topic in the email.

Thank you!

Hello,

It seems that you use a plugin for optimization -> https://i.imgur.com/2tOMxaD.jpg and this one, I think, caused the issue.

Thank you!

Hello,

It depends on what settings you made for the mobile page, how many blocks you use, what thumbs size for the images and so on.

Thank you!

Hi,

You can also upload your own video from media using the same settings, regardless of which prebuilt website you use https://i.imgur.com/ZYS09qI.png

Thank you!

Hello,

The mobile theme plugin is compatible only with the amp plugin from our theme.
Also, I don’t recommend to using amp, because it is deprecated -> https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp

Thank you!

Hi,

Please use this one .td-author-comments-count
{
display: none!important;
}

Hello @Alex,

If you use ads, it’s your own choice, which is unrelated to the theme. Yes, we have several demos with good scores, and they are optimized, but it’s still recommended to make configurations and necessary optimizations regardless of which prebuilt website you use.
INP is related to mouse clicks, taps, and key presses. Now, if you have pop-ups with ads, it’s your choice. As I’ve mentioned before, you need to make the necessary optimizations regardless of which prebuilt website or theme you use https://i.imgur.com/z9rLkxK.png
Another very important aspect is that we offer support, even if you haven’t extended the support, and we try to help, and even page speed is not covered by the support team.

Thank you!

Hi,

I’m glad that you found it.

Have a great day!

Hi,

Unfortunately, what you want is the same as a table of contents, the element that I said that you have in the sidebar.

Thank you!

Hi,

You can change in the code here -> wp-content/plugins/td-composer/legacy/Newspaper/includes/block_templates/td_block_template_1.php -> https://i.imgur.com/rxfhHbP.png and here wp-content/plugins/td-standard-pack/Newspaper/includes/shortcodes/td_block_related_posts.php https://i.imgur.com/X4PJ2pK.png

Thank you!

Hello,

You can use this plugin if you want https://wordpress.org/plugins/molongui-authorship/ -> https://forum.tagdiv.com/adding-multiple-authors-articles/.

Thank you!

Hello,

I don’t recommend to using amp, because it is deprecated -> https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp
I checked now, and there are the font that you have set in the theme panel -> https://i.imgur.com/Pq0zcbB.png -> https://i.imgur.com/YeCemIZ.png

Thank you!

Hi,

I don’t know what settings you have there, but normally, it should be displayed here -> https://i.imgur.com/2oDXmKw.jpg
Here is a video that will show you how to use the builder to create a website from scratch https://www.youtube.com/watch?v=SoGQ0d5kIBg

Thank you!

Hello,

You have malware on the website. Please update the theme to the latest version 12.6.5.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.

Thank you!