Hi,

Please create your own contact form using the plugin, send the access to contact@tagdiv.com and provide the wp-admin access to set it.

Thank you!

Hi Christiane,

1. Please provide some screenshots. You can edit with tagdiv Composer, select the block and in the tab Layout you can show/hide the date, button read more -> https://i.imgur.com/jX1aR71.jpg
2. The Revolution Slider that we provide is a Bundled Plugins in our theme. No need to activate it, simply ignore the activation messages and you can use it for the sliders that our theme is providing -> https://forum.tagdiv.com/import-revolution-sliders-on-demos/.
What is a bundled plugin?
– https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Thank you!

Hi,

If you want to make the layout full width, then to change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg

Thank you!

Hello,

Yes, the blocks shouldn’t display private posts.
This is not a bug; this is how the blocks were made.

Thank you!

Hello,

Please let me know what block you use there.

Thank you!

Hi,

A featured image will be generated for the blocks, but the featured video will be displayed inside the post.

Thank you!

Thank you for the details.

Hi,

I just checked the website and seems you managed to solve it -> https://i.imgur.com/OHEne4n.png -> https://i.imgur.com/hoFevF2.jpg

Thank you!

Hi,

I just checked, and now the website is loading well. I recommend installing a CDN and a cache plugin.

Thank you!

Hello,

Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Hello,

I don’t recommend to use mobile the for a shop website.
When the mobile theme plugin is used, you need to set for pages the page content in the mobile editor using only the options from that editor – https://i.imgur.com/p8EqE1b.png. also, there is an option to disable the mobile theme from a page/post – https://i.imgur.com/d3kTBRf.png. This option appears in the Gutenberg editor. After you disable the mobile theme on the page, you can assign the mobile page.

Thank you!

Hello,

It looks like you are using the AMP version, please check the documentation to configure it correctly or disable the amp plugin.
Documentation:

– https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
– https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,

Using mobile theme, you cannot add shortcodes, only text and image in the mobile editor;

Thank you!

Hello,

Do you have a child theme? If yes, please use the main theme.
Also, please execute these steps:
1. disable tagDiv Composer
2. uninstall(delete) tagDiv Composer
3. install tagDiv Composer
4. activate tagDiv Composer

Hope that helps you!

Thank you!

Hello,

Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Also, please check this topic https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/

Thank you!

Hello,

I’m glad you found the setting causing the problem.

Have a great day!

Hello,

The settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hello,

Have you recently updated your plugins, theme, WordPress, php? Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again

Thank you!

Hello,

I just checked now and the posts are visible https://prnt.sc/DAHWFS6mtrCb, maybe you had an older version of the theme.

Thank you!

Hi,

Yes, you can download the package to install the tagdiv Composer manually.

Thank you!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access? Include the link to the topic in the email.

Thank you!

Hi,

And this is not working?

Thank you!

Hi,

Can you please provide screenshots of the error?

Thank you!

You’re welcome! Wishing you a wonderful day as well and a fantastic weekend ahead!