Hi,

To have this option you need to have the latest version 12.6.3
Also, during the update, please disable the extra plugins and let only tagdiv plugins.

Thank you!

Hi,

Please go to manager(Website Manager) -> Settings -> https://i.imgur.com/2mQgIhZ.jpg and enable this option after you should see the hidden element.

Thank you!

Hi,

The code was in live css; please delete it and save it because a code for malware was injected.

Thank you!

Hi,

Did you make an update recently to the theme and plugins? Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hi,

Please check the console when you hit the save button. Please check this topic https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/

Thank you!

Hi,

We received the email.

Thank you!

Hello,

So, if the settings are not saved, please check the console https://i.imgur.com/0ex2unk.png and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/

Thank you!

Hi,

For mobile theme this can not be done.

Thank you!

Hello,

Please disable the minify the inline css and clear the cache, check after the mobile templates.

Thank you!

Hi,

I checked a few posts and seem to be filter by related category -> https://i.imgur.com/pZs1u4K.png

Thank you!

Hi,

Normally, it should not be in a URL, the unique article, and the page ID.
Please contact us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hi,

Normally, no. Please only disable the extra plugins during the update process.

Thank you!

Hi,

Have you tried blocking them with wordfence? Something like this would work – https://prnt.sc/1V-dHi7xTQXk But it may take some time until all the URLs are blocked, as they keep changing most likely. Eventually they will all be blocked however and the attack will stop.
I think it could be done from cloudflare as well, if you use cloudflare. That URL can be blocked like this for example – https://community.cloudflare.com/t/possible-to-block-specific-page-access/106765/3 In case you are using cloudflare, this would be a very good solution because cloudflare will block them before they reach the website. But in case it isn’t possible to set up cloudflare, the wordfence method will work as well. Please try it as soon as possible.

Thank you!

Hi,

Please edit with tagDiv Composer -> https://i.imgur.com/j8YvKks.png click on the block and remove the offset -> https://i.imgur.com/dJ0iFQu.png let that field empty.

Thank you!

Hi,

Those are the solutions. If you want changes in the code, then this can be done with custom work.

Thank you!

Hi,

Your issue is related to the server. We did everything we could.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /

Thank you!

Hello,

Unfortunately, this can not be done only if you have a different header and assign the menu for that language.

Thank you!

Hello,

Please let me know what plugin for the cache you use. Maybe you have the object-cache file. Please check this guide to delete it -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hi,

Please let me know where you added the code and what is the issue.

Thank you!

Hi,

Usually, the ads in prebuilt websites are set in the element AD BOX, and you can remove it, edit with tagDiv Composer, select the viewport for phone and select the Ad box element and with right-click you can delete it => https://www.screencast.com/t/2GfCVx9BCAw7 or with drag & drop place it into the deleting red zone from the bottom right of the page
You can change the link if you edit with tagdiv Composer, select the element and change the link here https://i.imgur.com/iD1e309.png

Thank you!

Hi,

Please go with FTP and rename the plugins folder and try after. Also, please check this guide https://www.hostinger.com/tutorials/wordpress-error-establishing-database-connection
Also, during the update, please disable the extra plugins and let only tagdiv plugins.

Thank you!

Hi,

Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.

Thank you!

Hi,

Have you tried blocking them with wordfence? Something like this would work – https://prnt.sc/1V-dHi7xTQXk. But it may most likely take some time until all the URLs are blocked, as they keep changing. Eventually, they will all be blocked, however, and the attack will stop.
I think it could be done from Cloudflare as well, if you use Cloudflare. That URL can be blocked like this, for example – https://community.cloudflare.com/t/possible-to-block-specific-page-access/106765/3. In case you are using Cloudflare, this would be a very good solution because Cloudflare will block them before they reach the website. But if it isn’t possible to set up Cloudflare, the wordfence method will work as well. Please try it as soon as possible.

Thank you!

Hi,

Please let me know what you use for the newsletter; maybe you have a plugin that collects all the user’s emails.

Thank you!

Hi,

Please let me know what you use for the newsletter; maybe you have a plugin that collects all the user’s emails.

Thank you!