Hi,

Please make sure that you don’t have mixed content errors; you can check the console. You have to use an SSL plugin to fix it and then try to activate it again -> https://www.hostinger.com/tutorials/fix-mixed-content-wordpress/ -> https://wordpress.org/plugins/really-simple-ssl/
Also, if the theme can’t be activated, please check the console and see if there are message errors.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hello,

Do you have extra plugins activated on the website? if yes, please let only tagdiv plugins and reinstall the demo.

Thank you!

Hi,

I don’t exactly if this can be restricted globally. The only solution is to set it as I said in CloudFlare.
The live css is used to set code css, but this code can be also set in the theme panel.

Thank you!

Hi,

To be able to import you need to have the license assigned.

Thank you!

Hi,

Please check if you have the plugins installed and activated after the update.
Please deactivate the extra plugins during the update process.

Thank you!

Hi,

Did you make recent update for the theme or extra plugins?

Thank you!

Hello,

You will have to wait that period of time to be able to assign the license to another domain. Normally a license is used on a live site and a test site.

Thank you!

Hello,

You will have to wait that period of time to be able to assign the license to another domain. Normally a license is used on a live site and a test site.

Thank you!

Hello,

Due to certain data security requirements, access to personal accounts is restricted. We recommend switching to a business account -> https://help.instagram.com/502981923235522 and logging in to the Theme Panel -> Social/APIS -> https://i.imgur.com/Yx9KEOG.png. You need to be connected to a Facebook page. We will attempt to resolve this, but we cannot guarantee anything as it is beyond our control.

Thank you!

Hello,

Please disable the lazy load animation from here: https://www.screencast.com/t/O5pfqQdb and see the results.

Thank you!

Hi,

I just checked and seems to work https://i.imgur.com/KibFRKu.png
Also, please delete the offset on the block -> https://i.imgur.com/Bpy83yO.png let the field empty.

Thank you!

Hi,

I recognize your frustration, and I want to assure you that we’ve diligently addressed all your requests. It’s important to note that if you’re on a shared host without a dedicated server, certain aspects are beyond our control or that of the theme. We’ve thoroughly investigated and attempted to assist, but the specific nature of your issue remains unclear. Regarding malware concerns, it’s worth noting that the theme and other plugins and themes were affected. You can review the list here, which underscores why we implemented an update to rectify security-related issues.

Wishing you a joyous and festive Christmas!

Hi,

I have checked and seems you don’t have the element Single Post View in the Single Post Template, so please add it to work the filter.

Thank you!

Hi,

I’m glad that you managed it.

Have a great day!

Hi,

This appears only when you have the option enabled on the blocks and spend that period of time on the blocks.

Thank you!

Hi,

Please make sure that you don’t have mixed content errors; you can check the console. You have to use an SSL plugin to fix it and then try to activate it again -> https://www.hostinger.com/tutorials/fix-mixed-content-wordpress/ -> https://wordpress.org/plugins/really-simple-ssl/
Also, if the theme can’t be activated, please check the console and see if there are message errors.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hello,

So, if the settings are not saved, please check the console https://i.imgur.com/0ex2unk.png and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ -> https://community.godaddy.com/s/question/0D58W00007ggvUDSAY/403-forbidden-error-not-sure-why

Thank you!

Hi,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hi,

The mobile theme is a custom theme and for the mobile theme you can set only one menu.

Thank you!

Hi,

For Nginx cache please check this guide https://miteshshah.github.io/linux/nginx/how-to-setup-separate-nginx-fastcgi-cache-for-mobile-and-desktop-users/

Thank you!

Hello,

Did you disable the mobile theme for homepage?
Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please let me know what plugin for the cache you use now.
I hope this helps.

Thank you!

Hi,

So you have the latest version 12.6.3? I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hi,

My colleague replied via email.

Thank you!

Hello,

Please activate the tagdiv Standard Pack plugin and clear the cache.

Thank you!

Hi,

Did you update the plugins recently?

Thank you!