Hi,

You can change the text here https://i.imgur.com/NJsUHzW.jpg

Thank you!

Hi

Problems solved now, if it appears in the future you can contact us.

Thank you!

Hi,

I can’t access the website -> https://i.imgur.com/QN1v8n1.png
I’m from Romania.

Thank you!

Hi,

You can not delete the empty column, only the row that contains empty columns.
If you want to delete a row, you can delete a row with the empty column using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG The same steps are to delete the elements.

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Hi,

I don’t think it has anything to do with the theme update as you are the first one to come up with this problem.

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Hi,

To set ads for mobile you can use the ad box element and set it in the mobile header https://forum.tagdiv.com/ads-adsense-overview/

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Hi,

The cloud template is there. Do you receive an error when you try to import it?

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Hi,

No, the update did not add the ad. I think that you have an ad there or you import something.
It should not happen in the next update.

Thank you!

Hi,

Please check this guide https://www.inmotionhosting.com/support/edu/cpanel/how-to-view-cpanel-error-logs/

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Hi,

Please check the error log.

Thank you!

Hi,

You need to create the posts with Password protected, not private.

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Hello,

Please check this video https://www.screencast.com/t/p18oaR5eSC1

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Hi,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?
Also, during the investigation, know that we will disable the other non-tagDiv plugins.

Thank you!

Hi,

You can set the border radius with custom code css
.td-content-more-articles-box .td-animation-stack .entry-thumb
{
border-radius: 25px;
}
and the font from theme panel -> theme fonts -> https://i.imgur.com/p8CIbGm.png

Thank you!

Hi,

I can’t see your screenshot.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

You can’t have the same footer from the desktop on a mobile theme.
For the mobile theme you can customize it from Theme Panel-> Mobile Theme -> footer => https://i.imgur.com/7ABDfSe.png You can’t edit it with tagDiv Composer.

Thank you!

Hi,

This can happen when you do the install and have extra plugins, and interferes with updating and installing the plugins.

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Hi,

Please check if you haver this option enabled https://i.imgur.com/M07MApw.png

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Hi,

Please check if you haver this option enabled https://i.imgur.com/M07MApw.png

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Hi,

Unfortunately, the excerpt can’t be clickable.

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Hi,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

Hi,

There is an issue; please use this URL wp-admin/edit.php?post_type=tdb_templates here https://i.imgur.com/f1FPYwa.png you can translate them, after you can set global for each cpt in frontend https://i.imgur.com/u5e7hwl.png

Thank you!

Hi,

Please provide the link to your website.

Thank you!