Hi,

Please contact us via email and please provide the license key, and wp-admin access please include the link to this website in the email so we can identify you.
We’ll check the problem as soon as possible.

Thank you!

Hi,

Please contact us via email and please provide the license key, and wp-admin access please include the link to this website in the email so we can identify you.
We’ll check the problem as soon as possible.

Thank you!

Hello,

Seems you have some issues on the website,m I can’t access the subcategory template -> https://i.imgur.com/c4Tisna.png -> please check this topic https://wordpress.org/support/topic/this-xml-file-does-not-appear-to-have-any-style-information-associated-with-it-14/

Thank you!

Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/

I hope this helps.

Thank you!

Hello,

Please edit the file td_instagram.php in this path td-composer/legacy/common/wp_booster/td_instagram.php and remove https://i.imgur.com/Mg9DE3w.png “comments_count,like_count” line 655

Thank you!

Hello,

Please try to use a header template, but please let me know what you want to change.

Thank you!

Hello,

Unfortunately, if you use a membership plugin, then this plugin is not tested with the theme. Maybe the plugin has a custom link for login and forgot the password.

Thank you!

Hi,

Please make sure that you don’t have mixed content errors; you can check the console. You have to use an SSL plugin to fix it and then try to activate it again -> https://www.hostinger.com/tutorials/fix-mixed-content-wordpress/ -> https://wordpress.org/plugins/really-simple-ssl/
Also, if the theme can’t be activated, please check the console and see if there are message errors.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hello,

The problem was that you don’t have posts in the categories that are not displayed.

Thank you!

Hello,

The admin bar is from plugin BuddyPress please check this guide to remove it https://www.buddyboss.com/how-to-remove-the-buddypress-admin-bar/

Thank you!

Hello,

I just verified and now is displayed correctly, maybe was a cache issue https://i.imgur.com/9fdt9bh.jpg
To remove a element you can do it with tagDiv Composer => https://www.screencast.com/t/Y5j6ArY8Ug , select the element and with right-click, you can delete it => https://www.screencast.com/t/GshM3Q3nwDv

Thank you!

Hello,

A workaround to achieve what you want is to use Single Image or Single background image -> https://i.imgur.com/KsKF3m4.png

Thank you!

Hello,

You can try to use this custom code
@media print {
.td-modal-image {
display: none;
}
}
Set the code in Theme Panel -> Custom code -> custom css.

Thank you!

Hello,

Unfortunately, there is no option to do it.

Thank you!

Hello,

Unfortunately, the page for date doesn’t work https://i.imgur.com/pAVgrbw.png
Please check if you don’t have a plugin conflict.

Thank you!

Hi,

If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!

Thank you!

Hello,

Please try to reimport a new template.

Thank you!

Hi,

Probode the link to your website and a video with your steps.
Did you try to stretch the row?

Thank you!

Hello,

You can set the source and via here https://i.imgur.com/4US0NFM.png and after add the elements in Single Post Template -> https://forum.tagdiv.com/single-post-shortcodes/
Please purge the cache.

Thank you!

Hello,

You can try to stretch the row. You can find more details here -> https://tagdiv.com/flexibility-rows-columns-newspaper-theme/
-> https://tagdiv.com/how-to-add-delete-and-duplicate-row-newspaper-theme/

Thank you!

Hello,

You have h1 on the logo, the news text is the logo text, please delete it -> https://i.imgur.com/vYVpvOQ.png

Thank you!

Hello,

Please try to edit with tagdiv Composer, and select the menu and check the tab css -> https://i.imgur.com/U9PTYUV.png

Thank you!

Hello,

Please let us know if you have other questions.

Have a great day!

Hello,

You can edit the Single Post Template using tagDiv Composer -> https://www.youtube.com/watch?v=6m8-EebnfM0
If you have the same template for all posts, then you need to set it global here -> https://i.imgur.com/yG21rqe.png

Thank you!

Hi,

Did you have tried the above solution?

Thank you!