Hi,

Please enable also, the modified date and check after -> https://i.imgur.com/w5VGFI4.png

Thank you!

Hi,

Can you please provide where exactly is the issue?

Thank you!

Hi,

Please sent the credentials via email at contact@tagdiv.com

Thank you!

Hello,

Please continue the discussion via email.

Thank you!

Hello,

I can’t connect to the website -> https://i.imgur.com/8G0E9Rv.png please ask your host.

Thank you!

Hi,

Please check here also -> https://i.imgur.com/tCcM8gz.png because the problem is caused by that CSS. You can also, check if you don’t have a plugin that add that code.

Thank you!

Hi,

For me works, can you please provide the link to your website.

Thank you!

Hello,

We can take a look, you can contact us via email at contact@tagdiv.com, but please note we answer from oldest to newest.
Provide the wp-admin and cPanel access and include the link to the topic. Also, make sure that you have a full backup of all files and databases.

Thank you!

Hi,

If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
The child theme is used if you made changes in the theme files.

Thank you!

Hello,

You can’t apply a global page template, because there are different pages, like account, checkout, contact, etc and those have different elements.
You need to recreate the pages, or import a template for these pages -> https://i.imgur.com/Ju76ACd.png -> https://i.imgur.com/Hpd0JI8.jpg

Thank you!

Hello,

Please provide some screenshots and the link to your website.

Thank you!

Hello,

The problem is caused by some custom code that is added and it is apply to the date https://i.imgur.com/s3FP6Vu.png please check if you have some code in mobile theme -> custom code.

Thank you!

Hello,

A workaround to achieve that you want is to duplicate the header template and assign the
header template for each page where you want to have a different menu.
The same steps are for all templates -> https://forum.tagdiv.com/topic/how-to-add-different-sidebare-for-different-posts-with-the-same-category/

Thank you!

Hello,

I just checked and now is displayed correctly -> https://app.screencast.com/eyFhp3RNcNqmX

Thank you!

Hello,

I just checked and now is displayed, there is no issue https://app.screencast.com/TcEftYUkmINl3

Thank you!

Hello,

We recommend using cloud/PRO templates in order to have the possibility to edit them with the tagDiv Composer, which contains a lot of functions and features, tagdiv standard pack loads all the styles even if it is not used.
Please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Thank you!

Hello,

Please disable the mobile theme plugin form here https://i.imgur.com/aAjtwLW.png, clear the cache, and check after.

Thank you!

Hello,

You can use it to display random posts -> https://i.imgur.com/XDWqVXm.png
or for ads, you need to use a plugin and set the code in the ad box -> custom code section.

Thank you!

Hello,

There are differences between standard templates and cloud templates.
For this I think that you have created the sidebar with tagDiv Composer, but for this standard template, you need to create the sidebar in Appearance -> Widget and assign to the template here https://i.imgur.com/ZHWHlWL.png

Thank you!

Hello,

Please provide the link to your website.

Thank you!

Hello,

The update was lunch May 18th, 2023, so now you can find it in the Composer, Gallery -> https://i.imgur.com/5keZ4Ke.png
Also, to add more images element wasn’t added, because there were some issues.

Thank you!

Hello,

You can change the date format from WordPress -> Settings -> General in Date Format => https://www.screencast.com/t/hMA3OjyexS where you can set the Date and Time Format.
Looks like that => https://www.screencast.com/t/NGI175bK -> https://hostpapasupport.com/format-date-time-wordpress/

Thank you!

Hello,

First, please delete the ad box image -> https://i.imgur.com/MGtOW4h.png and try after se5t another ad from the theme panel, clear all cache.

Thank you!

Hello,

Please try to set another header template or standard and check after.
Please tell me where it only appears on one page or the entire site? Did you add any code or elements from other plugins?
Also, for your error please check this topic https://forum.tagdiv.com/topic/error-at-zones-6models-7dom-the-model-does-not-match-the-content-current-3/

Thank you!

Hello,

I’m glad.

Have a great day!