Hello,

Yes, one of my colleagues will look into this problem and let you know what can be done.

Thank you!

Hello,

Please provide some screenshots of the error.

Thank you!

Hi,

I’m glad that I could help you.

Have a great day!

Hi,

Please delete the object cache file https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ and check after.

Thank you!

Hello,

We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hi,

Please edit with tagDiv Composer, select the viewport on the phone, and check if there is the same footer as you want https://i.imgur.com/KixK3VY.png
Also, do you use a mobile template?

Thank you!

Hi,

The problem is caused by the nginx server https://i.imgur.com/uPBij9w.png -> https://linuxhint.com/fix-nginx-403-forbidden/
You need to set the pretty links, you can ask your host to help you -> https://cloudarcade.net/tutorial/pretty-url-on-nginx-server/ -> https://www.cyberciti.biz/faq/how-to-configure-nginx-for-wordpress-permalinks/

Thank you!

Hi,

You need to set your sidebar there https://i.imgur.com/pPyceDp.png created in Appearance -> Widgets set the name of the sidebar, or create a new one. Here seems you didn’t set the sidebar -> https://i.imgur.com/HNN6yd7.png

Thank you!

Hello,

I checked and the header and content are displayed -> https://we.tl/t-NhfDYv9QHq
What is not as you want?

Thank you!

Hello,

You can delete it with right-click if you don’t want to have it.
Our table of content doesn’t have the option to add it to a button.

Thank you!

Hello,

Have you checked if don’t have a plugin conflict? Did you update a plugin or the theme recently?
Also, you can try to reinstall Cloud Library and the tagDiv Composer plugins. Delete them and reinstall from Newspaper -> plugins

Thank you!

Hi,

There seems to be assigned the parent category -> https://i.imgur.com/C1qP4Wo.png to be able to investigate I need to let the post as should be with reviews checked.
Please check also, the slug of the post.

Thank you!

Hello,

Our theme doesn’t have an option to do a glossary, you can try to use a plugin to achieve that -> https://wordpress.org/plugins/glossary-by-codeat/

Thank you!

Hello,

Please provide the link to your website, maybe you use a single post template, and you need to delete it with right-click.

Thank you!

Hello,

I think that you have there a plugin conflict, please let only the tagDiv plugin be enabled, chec k if you have an object cache file, and try after.

Thank you!

Hi,

For me works https://app.screencast.com/1c2DLSSxL69Tm
Did you have tried other browsers?

Thank you!

Hi,

Please try to check the console https://i.imgur.com/PPCjfOV.png and then check if you have an error there. You can try to use Chrome.

Thank you!

Hi,

Here is the link https://wpml.org/
You can try to use also, polylang for translating https://polylang.pro/doc/strings-translation/ to translate the cloud templates.

Thank you!

Hi,

For me works -> https://i.imgur.com/UCTZGjk.png please check if you don’t have an extension on the browser.

Thank you!

Hi,

I added text and works -> https://i.imgur.com/RveRafc.png what element do you use?

Thank you!

Hello,

Usually, the color and image are set on the row, so please edit and select the row and go in the tab https://i.imgur.com/iqpxjpt.jpg -> https://forum.tagdiv.com/topic/background-color-of-the-main-menu-be-changed/ please check each row/column/zone and delete the background color -> https://i.imgur.com/LgeVdGD.jpg

Thank you!

Hi,

We tested with our theme the WPML plugin and this offers the possibility to translate the strings or if you use cloud templates (like you do) you can set a different one per each language. Here is our guide for WPML -> https://forum.tagdiv.com/using-theme-translations-together-wpml/

Thank you!

Hello,

I’m glad that you found the solution.

Have a great day!

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hi,

You can sent it via email at contact@tagdiv.com