Hello,

We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hi,

No, the infinite load doesn’t work for the amp, maybe the user has some custom implementation there, or he using only the amp without a mobile theme using the option Reader template – https://i.imgur.com/zHqX4I5.png or he uses another plugin for AMP.
By default, the theme has an infinite load using only cloud templates.

Thank you!

Hi,

I added this video and works https://app.screencast.com/KxPzgiI368EFI
Please do a test using only tagDiv plugins.

Thank you!

Hi,

Please tell me where it only appears on one page or the entire site? Did you add any code or elements from other plugins?
Also, for your error please check this topic https://forum.tagdiv.com/topic/error-at-zones-6models-7dom-the-model-does-not-match-the-content-current-3/

Thank you!

Hello,

Please edit the file td_instagram.php in this path td-composer/legacy/common/wp_booster/td_instagram.php and remove https://i.imgur.com/Mg9DE3w.png “comments_count,like_count” line 655

Thank you!

Hi,

Edit the mobile page then and add the logo with tagDiv Composer -> https://forum.tagdiv.com/add-logo-newspaper/ -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello,

The problem is caused by the code provided above, please set it here https://i.imgur.com/Ofk8Cg0.png and delete it from custom css

Thank you!

Hi,

It is displayed normal, if you did unchecked it again https://app.screencast.com/mMBSbmRWqfEwp

Thank you!

Hi,

Please check with the inspector, and add the class to the CSS provided.
I think the classes are .td-post-next-prev a, .td-author-name a

Thank you!

Hi,

Please make sure that you are using SSL and you have a good bandwidth; the one from our server is 1GB/s, and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png
If the problem is not solved after, please contact us via email at contact@tagdiv.com and provided the wp-admin and cPanel access.

Thank you!

Hello,

You need to edit the code for ads here, you can delete the all codes, and check after the ads are still displayed -> https://i.imgur.com/9PkgPSr.png -> https://i.imgur.com/8eNWUCc.png

Thank you!

Hello,

Please try to exclude also, this file wp-content/plugins/td-cloud-library/shortcodes/category/tdb_category_sibling_categories.php
if the problem is not solved after that, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.

Thank you!

Hi,

My colleagues will investigate by email, and tell you what can be done.

Thank you!

Hi,

I did a test and for me, the video duration is displayed https://i.imgur.com/nFOuIRO.png please try to update the post and clear the cache.

Thank you!

Hello,

A workaround can be to save an element or row: https://www.screencast.com/t/kVxpDT9SV in the tagdiv composer, so you can add it on every other page. The saved elements can be seen at the end of the other blocks when you add an element in the tagDiv Composer.

Thank you!

Hello,

I checked now, but now the style is loaded. Please try to exclude the following files
/jquery-?[0-9.](.*)(.min|.slim|.slim.min)?.js
/jquery-migrate(.min)?.js
/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js
tdBlocksArray
and check after.

Thank you!

Hello,

You can use this code .post header .entry-title, .td-module-meta-info, .td-post-author-name, .td-post-author-name a, .td-post-date, .td-post-comments a
{
color: white!important;
}

Set the code in Theme Panel -> Custom code -> custom css.
You can try to create a CPT with taxonomies, but I don’t know exactly if this is what you need.

Thank you!

Hello,

There is a delay until the style is loaded, but after is displayed correctly -> https://i.imgur.com/iS4hn3Z.png

Thank you!

Hi,

I think that you do with a custom code css, please provide the link.

Thank you!

Hello,

You can download from here the latest version -> https://cdn.tagdiv.com/wp-content/uploads/2023/06/js-composer.zip

Thank you!

Hello,

If you get a message like this“Sorry, you are not allowed to access this page.” ,then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hello,

Please let me know what video you set, self-hosted, youtube, Vimeo?
Also, please provide the link to your website.

Thank you!

Hello,

Can you please provide the link to your website and a full screenshot?

Thank you!

Hi,

Please contact us via email at contact@tagdiv.com and provide screenshots of where is the issue, the wp-admin, and cPanel access.

Thank you!

Hello,

I’m glad.
Please let us know if you have other questions.

Have a great day!