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Anamaria
tagDiv Staff

Hello,

For me works, I think you have something which interferes with the class editor and theme.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Anamaria
tagDiv Staff

Hello,

I just checked and you have a very good score -> https://i.imgur.com/LPLYjEf.png -> https://i.imgur.com/Lnzfa82.png
For this please try to use the Single Post Featured image -> https://i.imgur.com/kHo8BGD.png

Thank you!

Anamaria
tagDiv Staff

Hi,

Please edit the page normally and change the setting for the page into Template: Default template because I think you have there the setting: Pagebuilder + Latest articles + Pagination, which are not editable by the tagDiv Composer plugin. So, please choose another page template like the default.
The standard pack plugin is deprecated, so I recommend using cloud templates.

Thank you!

Anamaria
tagDiv Staff

Hello,

This fix should apply also to the mobile theme.

Thank you!

Anamaria
tagDiv Staff

Hi,

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Our team will take a look and help you ASAP!

Thank you!

Anamaria
tagDiv Staff

Hello,

In the ad box, we can choose only those spots https://i.imgur.com/rsELvgm.png
The ad box has 3 sections for ads: using theme panel ads -> https://i.imgur.com/KFa9ibl.png, using images/banners -> https://i.imgur.com/MfAPTaE.png and custom code -> https://i.imgur.com/2rh8SuD.png save it and will appear on the post (you can set a shortcode like a shortcode from adrotate plugin or other plugins).

Thank you!

Anamaria
tagDiv Staff

Hello,

So, if you want to show the modified date for posts from a specific category, then please duplicate the cloud template and assign it to that category, not global, and enable the modified date on the blocks -> https://i.imgur.com/v3ZlcmW.png -> https://i.imgur.com/ZrOwkOJ.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Please provide the link to your website.

Thank you!

Anamaria
tagDiv Staff

Hello,

You can not delete the empty column, only the row that contains empty columns.
If you want to delete a row, you can delete a row with the empty column using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG

You can change the layout of the row/inner row -> https://i.imgur.com/c2E5hDo.jpg and then the inner column will not be displayed.

Thank you!

Anamaria
tagDiv Staff

Hi,

The standard template come from plugin tagdiv Standard Pack plugin; this plugin is deprecated, which is why I recommend using a header template, those are easier to edit, you can do your own design, or you can choose one to import https://forum.tagdiv.com/header-manager/ -> https://cloud.tagdiv.com/#/load/Headers

Thank you!

Anamaria
tagDiv Staff

Hello,

Please activate the tagDiv Opt-in Builder, if you want to use the newsletter after you activate the plugin, you can delete the lead element with right-click, and add the newsletter https://forum.tagdiv.com/the-newsletter-plugin/

Thank you!

Anamaria
tagDiv Staff

Hello,

The social counter is different, please check this guide https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
To display the number of followers, you need to use Instagram as a “Business” or “Creator” page, in this way those Instagram pages will be administered by a Facebook account (this is how Facebook API is working).
Also, when you log in with your Facebook account you must approve access to the pages you manage in order to be able to get your followers number
Here are some guides that can help you https://www.facebook.com/business/help/502981923235522 -> https://www.facebook.com/business/help/345675946300334?id=419087378825961

Thank you!

Anamaria
tagDiv Staff

Hello,

So, if you have set the section to contact in the page, then please set on that row id, and after et the link page and the id in the menu -> https://www.screencast.com/t/IqQ9WHSJr

Thank you!

Anamaria
tagDiv Staff

Hello,

I’m glad!

Have a great day!

Anamaria
tagDiv Staff

Hello,

There are standard template from Theme Panel; if you have a cloud template like Compass, then you need to change the logo in this video and guide -> https://www.youtube.com/watch?v=HXQQygkCCJo ->
https://forum.tagdiv.com/add-logo-newspaper/

Thank you!

Anamaria
tagDiv Staff

Hi,

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Our team will take a look and help you ASAP!

Thank you!

Anamaria
tagDiv Staff

Hi,

You need to use a tool to generate the SVG code or search after ithttps://icons.getbootstrap.com/ -> https://i.imgur.com/pRvq8cW.png

Thank you!

Anamaria
tagDiv Staff

Hi,

If your settings are not saved, please check this topic -> https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/ and try the suggestions. Also, please check the cache, and clear/purge all cache.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check if the Single Post Template is set to Global; now it seems you use another template -> https://i.imgur.com/KoFPoNQ.png

Thank you!

Anamaria
tagDiv Staff

Hello,

You can customize as you want using the row and inner row -> https://tagdiv.com/flexibility-rows-columns-newspaper-theme/
-> https://tagdiv.com/how-to-add-delete-and-duplicate-row-newspaper-theme/
Please provide a screenshot.

Thank you!

Anamaria
tagDiv Staff

Hello,

I checked and seems you have set a default theme https://i.imgur.com/XFJbMv5.png, I can’t investigate it.

Thank you!

Anamaria
tagDiv Staff

Hello,

Only we can check the license and delete the license on the sites.
I recommend you use the license only on two websites; if you activate it on another website and assign it to it, you have to wait a month to be able to reassign it.

Thank you!

Anamaria
tagDiv Staff

Hello,

You need to delete the logo and upload your logo and make sure the logo image is set to show, also delete the SVG code.

Thank you!

Anamaria
tagDiv Staff

Hi,

Unfortunately, you have this error on the mobile version https://i.imgur.com/9MmhYfM.png
Also, make sure that is not setting which hides it from mobile.

Thank you!

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