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Anamaria
tagDiv Staff
Anamaria
tagDiv Staff

Hello,

In version 11.4.3 you added – License Management System, so there you can see the domains where the key is activated -> https://imgur.com/jNAhRt0

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure you have assigned a header template, you can check this in Manager(Website Manager) -> Header -> https://i.imgur.com/y0nJ4Q5.png
For this -> https://imgur.com/IlqhHAL you need to enable the thumbs from Theme Panel -> Thumbs on Modules/Blocks => https://i.imgur.com/AtRRjN4.png

Thank you!

Anamaria
tagDiv Staff

Hi,

I’m glad that I could help!
If you have other questions, please let us know!

Have a nice day!

Anamaria
tagDiv Staff

Hello,

I checked and for me, the images are not blurry for our demo -> https://i.imgur.com/olb6vVb.jpg
Please provide the link to your website to inspect it.

Thank you!

Anamaria
tagDiv Staff
rtl - reply

Hello,

Please provide some screenshots of what you want to change.

Thank you!

Anamaria
tagDiv Staff

Hello,

You can use the custom code CSS for blockquotes and set the custom code in Theme Panel -> Custom Code -> Custom CSS.
Please check this topic with a similar question -> https://forum.tagdiv.com/topic/is-it-possible-that-no-one-has-asked-a-question-about-changing-blockquote-style/ you can edit the style with the tagDiv composer, depending on what you want to achieve.

Thank you!

Anamaria
tagDiv Staff

Hello,

Yes, you can use the same key on two websites.
Please make sure the key is assigned for the test website also -> https://i.imgur.com/jNAhRt0.png

Thank you!

Anamaria
tagDiv Staff

Hello,

You can download the version 11.1 from this link -> http://cdn.tagdiv.com/wp-content/uploads/2021/08/Newspaper-11-1.zip

Thank you!

Anamaria
tagDiv Staff

Hello,

The mobile theme is behaving like a “theme”, so if you want css, html and js to apply to the mobile theme you need to add -> https://i.imgur.com/VWRQ9xR.png

Thank you!

Anamaria
tagDiv Staff

Hi,

Please provide a full screenshot to see exactly.

Thanks!

Anamaria
tagDiv Staff

Hello,

In the newsletter provided by our theme, you can use embed code from Mailchimp, Mailer Lite or FeedBurner(deprecated).
If you want to use another newsletter you can try to set the code in column text or text with title => https://www.screencast.com/t/N6rPZvAa The shortcode/code is automatically saved.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please activated the tagDiv opt-in builder plugin.

Thank you!

Anamaria
tagDiv Staff

Hello @superh,

There is possible to have appeared some problems in the meantime.
Yes, normally if you don’t have a Seo plugin then it’s normal not to be.
Please contact us via email to take a look and to investigate it and provide those details in the email.
Also, provide the wp-admin and cPanel/FTP access.

Thank you!

Anamaria
tagDiv Staff

Hello,

To remove the space please check this video -> https://www.screencast.com/t/NCgm1MsuiWp
Also, the reCaptcha image is displayed on each website which uses it.
Also, to hide it you can use this custom code CSS
.grecaptcha-badge { opacity:0;}

Please set the code in the theme panel > custom code> custom css.
Let me know the results!

Thank you!

Anamaria
tagDiv Staff

Hello,

Have you recently deleted cloud templates? how did you get this link?

Thank you!

Anamaria
tagDiv Staff

Hello,

Please activated the plugin tagDiv opt-in builder, and after edit, the single post template and you can delete the lead with right-click -> https://i.imgur.com/YvqIKBk.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Yes, we can take a look and see how we can help you, maybe these links need to be set up again. Please contact us via email at contact@tagdiv.com and provide wp-admin access and include the link to this topic to identify you.

Thank you!

Anamaria
tagDiv Staff

Hello,

To have the structure for comments you need to have a Single Post Template from tagDiv Cloud Library and to use the element Single Post Comments -> https://i.imgur.com/OdIXqsd.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Please select the image size to full.
Also, please try to add again the element slide on the page and see if the results are the same.

Thank you!

Anamaria
tagDiv Staff

Hello,

We would like to investigate this issue further.
Also, you check this topic for some more tips: https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/

Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!

Thank you!

Anamaria
tagDiv Staff

Hello,

I used this tool -> https://search.google.com/test/mobile-friendly
and the mobile page is friendly -> https://i.imgur.com/K87PDWJ.png -> https://i.imgur.com/JfKaG10.png
Also, you can check this topic https://forum.tagdiv.com/topic/text-too-small-to-read-clickable-elements-too-close-together/ about a similar problem.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please accept my apologies, sadly, there are situations where the plugins are not installed and activated, however, the update process may be interrupted by one of the extra plugins you use.
Therefore, I recommend that only the tagDiv plugins be activated for the next update.

Thank you!

Anamaria
tagDiv Staff

Hello,

I did a test and for me work well -> https://i.imgur.com/LtPbzzX.png
Are you using any video player plugin? -> https://i.imgur.com/Zr6DhU0.png

Thank you!

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