Hello,

Please make sure you have the latest theme version, v11.2 and resetting the activation and reactivating the theme with the key, in the theme system status panel
-> https://i.imgur.com/5SU7ldm.png

We are very sorry for the inconvenience!

Thank you!

Hello Erkan,

Please check this topic with the same error https://forum.tagdiv.com/topic/smarphone-error-web/ hope this helps you to resolve the issue.

Thank you!

Hello,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

So you have the mobile theme plugin activate and that’s why my colleague told you to add the logo in the mobile theme, you changed the logo for mobile responsive and when you activate the mobile theme plugin your pages will be overwritten by the plugin.
Also, please check this topic https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ for more information about mobile versions.

Thank you!

Hi,

Our theme uses the WordPress search function, and we made few changes only for the live search. The results from website searches are posts and pages that contain that word that you search. These are WordPress functions, if you want to change the search results you can use this guide from here -> https://wpsites.net/wordpress-tips/exclude-pages-posts-categories-from-search-results-in-wordpress/ this should help you to achieve what you need.

Thank you!

Hello,

You have a Pro Prebuilt Website, so, only some settings from the Theme Panel will apply to a Pro Prebuilt website, and you need to edit/add with tagDiv Composer the elements, for each viewport => https://i.imgur.com/rACF8HD.png
Also, please check this topic https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ for more information.

Thank you!

Hello,

I’m not sure I fully understand what issue you have, can you provide more details?
You can set substile for posts => https://i.imgur.com/H9GOd0c.png -> https://i.imgur.com/0yxgtyH.png add the element from tagDiv Composer -> https://forum.tagdiv.com/single-post-shortcodes/ .

Thank you!

Hello,

You can set the Google Analytics code in Theme Panel -> Analytics/Js Codes => https://prnt.sc/10jk7fq

Thank you!

Hello,

Please edit with tagDiv Composer, select the block and in the tab called General, please remove the value for offset posts => https://i.imgur.com/f8amP4g.png

Thank you!

Hello,

Please delete the SVG code and after that select another image => https://i.imgur.com/5UNWo9k.png

Thank you!

Hello,

Please check the console if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.

Let me know the results!

Thank you!

Hello,

You need to write your details, also please check those articles
-> https://docs.woocommerce.com/document/configuring-woocommerce-settings/
-> https://learnwoo.com/woocommerce-configure-advanced-settings/
-> https://www.youtube.com/watch?v=VRxDFZP_A-o

Thank you!

Hello,

If you have 2 scripts for ads, you can add the code for header in Theme Panel -> Analytics/Js Codes => https://prnt.sc/10jk7fq
Also, you can use the ad box element please check this article -> https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Hello,

Unfortunately, seems the problem is from the browsers used, it looks like the “like” button for Facebook is now supported only in the Chrome browser, the new implementation from other browsers is made to prevent Facebook share “like”
https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection
https://www.the-parallax.com/apple-safari-intelligent-tracking-prevention-facebook-share-like/
If you have a Pro Prebuilt Website installed, you can disable the button with tagDiv Composer => https://www.screencast.com/t/JKhbawk3Hg ->https://www.screencast.com/t/ON5zB4scE

Thank you!

Hello,

Please check this article https://www.wpbeginner.com/wp-tutorials/how-to-disable-wordpress-admin-bar-for-all-users-except-administrators/
If this is not what you mean, then please provide more information and screenshots.

Thank you!

Hello,

You can set for each post an excerpt https://i.imgur.com/9c5htkD.png and after you can show that excerpt on block -> https://i.imgur.com/GJbEH3X.jpg

Thank you!

Hello,

Please give me more details on where this error occurred, if you updated to one of the plugins or theme.
Did you add any custom code?
Also please send me another screenshot, because this https://i.imgur.com/UzfZCNR.png is not correct.
Also, please do a test using only tagDiv plugins, clear all cache (browser, server).

Thank you!

Hello,

When you set the review you can set the Review description => https://i.imgur.com/Lb63uMs.png -> https://i.imgur.com/l7h9N1z.png

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/facebook-sharing-9/
Also, you can check this topic https://wordpress.org/support/topic/featured-image-not-showing-up-on-whatsapp/

Thank you!

Hello,

I’m not sure I fully understand what issue you have, can you provide more details?
Also, if you created a mobile page, please make sure you don’t have the mobile theme plugin activate.
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Thank you!

Hello,

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!

Hello,

Please check this video https://www.screencast.com/t/R6Ikfg3IU8D

I hope this help you better!

Thank you!

Hello,

These pages come from plugins and those pages are not customize with tagDiv Composer.
Those plugins are compatible with the theme, but you can’t customize the pages from them with tagDiv Composer.
Also, the custom code needs to be set in Theme Panel -> Custom code -> Custom CSS => https://i.imgur.com/PHMKkJj.png

Thank you!

Hello,

If the facts is the parent category and you have subcategories for that category then the block will display all posts from the subcategories.
Make sure the files the filer on the block is set on the “Category- Current category” https://i.imgur.com/hBcpUV9.jpg

Thank you!

Hello,

I investigated and now the social links work properly => https://i.imgur.com/OrRekuH.png for Facebook, Youtube and Twitter please make sure you set the link also, for Instagram.

Thank you!

Hello!

I’m glad that I could help you.
Let us know if you need further assistance.

Have a nice day!