Hello,

Please make sure you have disabled the tagDiv Standard pack plugin, to have the settings from the Mobile theme, (from version 10.4, this plugin is no longer required because the new demos are using cloud templates).

Thank you!

Hello,

Please edit the responsive version, select the viewport for the phone, and delete the Header main menu and set the mobile menu https://i.imgur.com/NtH9jJ1.png

Thank you!

Hello,

I made a test and for me works well.
Please provide the link to your website to inspect it.

Thank you!

Hello,

Please use this custom code css => https://i.imgur.com/edmSCsI.png

#amazon-polly-audio-table{
display: none;
}
.tdb_single_content #amazon-polly-audio-table{
display: table;
}
This code needs to be set in Theme Panel -> Custom Code -> Custom CSS.

Thank you!

Hello,

Please let me know if you have the Gutenberg editor plugin activate, if yes please disable it and see if the error persists.

Thank you!

Hello,

1. If you have a header template you can edit with tagDiv Composer, select the header and change the background color https://i.imgur.com/yfovYPD.png, also you can do it for hover => https://i.imgur.com/QxUWuYe.png, if you have a standard template from Theme Panel , then you can edit the colors from Theme Panel -> Theme colors -> Header => https://i.imgur.com/BPOyLPQ.png
2. Unfortunately, I don’t know what element is, please provide more details.
3. If you referring to the block title, then, please set a space in the block title and change the header template => https://i.imgur.com/3L89aXR.jpg
If you don’t mean exactly that, please tell me.

Thank you!

Hi,

We would like to inspect this issue, so please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate more into this issue. Also, paste a link to this topic so we can easily identify you.

Thanks!

Hello,

Please check this article https://forum.tagdiv.com/infinite-loading-single-posts/

Thank you!

Hello,

If you agree, we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Unfortunately, this plugin Amazon Polly is not tested with our theme, but I can help you only with a custom code CSS to hide the duplicate audio player, for this I searched your website but I saw you don’t have set the audio player in the post => https://i.imgur.com/Nca5Thh.png, so if you want to hide the audio player with CSS please set the audio player.

Thank you!

Hello,

I made a test with the ids that you want to have in the playlist and for me work properly => https://www.screencast.com/t/wTnQptaL
Please let me know what version of the theme you use.

Thank you!

Hello,

Please let me know what version do you use for mobile.
If you use a mobile responsive version or mobile page you can add the icon and text with tagDiv Composer if you mobile theme plugin you can’t edit with tagDiv Composer and you can’t add the elements.
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hi,

Our theme doesn’t have an option for a popup, so you need to use a plugin that has this functionality.

Thank you for your understanding!

Hello,

I saw you have an older version of theme 8.0.1, so if you want to update the theme, please update on staging or subdomain => https://forum.tagdiv.com/how-to-update-the-theme-2/, also, please make a full backup -> https://www.youtube.com/watch?v=LAJXrSI-dDA,activate the tagDiv Standard pack plugin to keep the website look,
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also, these are some articles about your issue
-> https://kinsta.com/blog/502-bad-gateway/
-> https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-502-bad-gateway-error-in-wordpress/
-> https://wordpress.stackexchange.com/questions/135960/wordpress-admin-ajax-php-returns-502-bad-gateway
-> https://www.digitalocean.com/community/questions/nginx-returns-upstream-sent-too-big-header-while-reading-response-header-from-upstream

Thank you!

Hello,

When you edit the post, you should see these options at the bottom of the post https://www.screencast.com/t/CunJr1MidQT -> https://forum.tagdiv.com/reviews-2/

Thank you!

Hi,

First, ensure that you are using the latest version of the theme,v11.2 the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/, clear all the caches and check the results. Try to resave your permalinks and check after the results.
If you need to make the update I recommend that you update the theme on a staging website and please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://www.youtube.com/watch?v=LAJXrSI-dDA, clear all cache and see the results.

Thank you!

Hello,

Yes, you can add only 1 modal gallery on the page.

Thank you!

Hello,

Have you added your AdSense code in the Theme panel – Mobile Theme – Mobile ads too? https://www.screencast.com/t/SOj0RNTUqU1

Thank you!

Hello,

If you referring to the comment count on the blocks, please edit with tagDiv Composer https://www.screencast.com/t/QchBKjvCjU select the block, and in the tab called “Layout”, you can hide the comments => https://www.screencast.com/t/cHE1i1UUc4I

Hope this helps you!

Thank you!

Hello,

I saw your menu works on some pages and others don’t.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

As I said, if the page wasn’t created with tagDiv Composer, you can’t edit it with it.
To edit the forum and members page you need to edit using the settings from bbPress and BuddyPress plugins
-> https://www.wpexplorer.com/bbpress-guide/
-> https://www.csshero.org/customize-enhance-bbpress-forum-easily/
-> https://buddyuser.com/buddypress-customisation-tips

Thank you!

Hello,

Please make sure you have exclusive posts, and also you have enabled check the option to show exclusive posts => https://i.imgur.com/ey2oFof.png

Thank you!

Hello,

I made a few tests and for me works the option to hide the description => https://www.screencast.com/t/wJSAmcqmnm
Please make sure you don’t have any plugin conflict.

Thank you!

Hello,

Please import a product template from Cloud Library, go in Theme Panel -> Shop and assign the template => https://i.imgur.com/jiE3pUY.png after this you can import another product template if you want and edit it with tagDiv Composer.

Thank you!

Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!