Hello,

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!

Hello Ana,

You need to change the class .alignright with .aligncenter
So, you need to use this code .wp-block-image .aligncenter>figcaption {
display: block;
} =>
https://i.imgur.com/l8XxQDV.png

Thank you!

Hello,

You can hide the sidebar for mobile like this => https://www.screencast.com/t/68mVgEIg

Hope this help you!

Thank you!

Hello,

I’m glad you solved the problem.

Thank you!

Hello,

You can find more information about posts loop settings in this article https://forum.tagdiv.com/posts-loop/

Thank you!

Hello,

You can remove the block with right-click => https://i.imgur.com/0bFZEPu.png or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page.
Also, please provide some screenshots with your changes.

Thank you!

Hello,

Please use Woo Product Tabs and set it to show the description like this => https://i.imgur.com/GZVyN9U.png

Thank you!

Hello,

For login you need to go in Theme Panel -> Header -> Sign In/Join => https://i.imgur.com/7OEKE8e.png, enable the theme header login

Thank you!

Hello,

So, please make sure you have imported right the footer, also, if you want you can add an image from media on the row in the tab called “CSS”=> https://i.imgur.com/4nVX552.png -> https://demo.tagdiv.com/newspaper_magazine_pro/wp-content/uploads/2020/06/3.jpg

Thank you!

Hello,

If you referring to this https://i.imgur.com/yX88Fql.png you need to change it to be the same from Settings -> General => https://i.imgur.com/8VEDclH.png -> https://i.imgur.com/UYT3lih.png

Thank you!

Hello,

@Emma,

Please update the theme to the last version (11.2) on a staging website, activate the tagDiv Standard pack plugin to keep the website look, also to avoid any problem that can appear after the update, also, please make a full backup to all files and database before update.
Also, please provide some screenshots to understand what settings and how the style is broken.

@LibertyIndyMedia,

I saw you have an older version theme 8.8.2, so if you want to update the theme, please update on staging or subdomain => https://forum.tagdiv.com/how-to-update-the-theme-2/, also, please make a full backup -> https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

@a.harmach,

Please provide more details about your issues.

Thank you!

Hello,

You can have 2 subscribe boxes on the Homepage, but depends on how you set them.
Please let me know how you set the subscribe box, in order to help you to add 2.

Thank you!

Hello,

Please let me know how you created that page, if the page is not created with our page builder, then you can’t edit it with tagDiv Composer https://i.imgur.com/Sx72UfD.png -> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hello,

Please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

I made a test and seems to work properly https://www.screencast.com/t/qjwojfsdD24l but I saw you have changed the layout design, this is the issue?

Thnak you!

Hello,

You can find the 324×160 in this path wp-content/plugins/td-standard-pack/Newspaper/includes/tdsp_config.php

Thank you!

Hello,

Please follow this guide -> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
Also, if you have other plugins, please disable them, and try to activate the AMP and Mobile theme plugins.
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Let me know the results!

Thank you!

Hello,

from the screenshot provided, I see that you are using plugins that are not tested with the theme, and they may interfere with it.
Also, I saw you have an error 409 => https://i.imgur.com/Qlfzo8W.png to solve it please check these topics
-> https://wordpress.org/support/topic/v5-0-5-status-of-409-conflict/
-> https://stackoverflow.com/questions/53960379/failed-to-load-resource-409-conflict
-> https://wordpress.stackexchange.com/questions/66083/409-error-conflict-when-trying-to-insert-an-image-into-a-post

Thank you!

Hello,

Please check the console if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.

Thank you!

Hello,

Please try to delete the element with right-click, and add it again.

Thank you!

Hello,

Please provide some screenshots with what settings are displayed when tagDiv Cloud Library is disabled because I made a test, and for me are showing all settings from Yoast Panel with tagDiv Cloud Library activate.
Also, did you do a test using only tagDiv plugins and Yoast plugin?

Thank you!

Hello,

To set the main domain please check these articles:

-> https://wpengine.com/resources/change-domains-wordpress/
-> https://wpengine.com/resources/change-domains-wordpress/

Thank you!

Hi,

Please provide screenshots of exactly what you want to change.

Thank you!

Hello Neil,

So, if you activated the option to make the website boxed, then edit with tagDiv Composer, select the row on the header and footer and set the option for “Row stretch” on Default => https://www.screencast.com/t/I7lDMXJjiwZ -> https://www.screencast.com/t/O8cc7n4ZzIc

Hope this helps you!

Thank you!

Hello,

To be able to understand exactly the problem and to help you solve it we need more details, for example in this case please tell me what plugin you used to create the forums, also, what prebuilt website do you have installed.
Also, screenshots with the issues and the link to your website would be very helpful.

Thank you!