Hello,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
Now, you have the mobile theme plugin activate -> https://www.screencast.com/t/epSQlqwHu -> https://www.screencast.com/t/j4kPM8bCJYH
So, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple).

Thank you!

Hello,

I saw you have the website under construction and I can’t check the page speed, but you can check this topic https://forum.tagdiv.com/topic/how-to-use-new-newspaper-11-themes-web-core-vitals-features/ and try the suggestions to improve your page speed
https://forum.tagdiv.com/topic/website-much-faster-after-update-to-newspaper-11/

Thank you!

Hello,

I saw you have the website under construction and I can’t check the page speed, but you can check this topic https://forum.tagdiv.com/topic/how-to-use-new-newspaper-11-themes-web-core-vitals-features/ and try the suggestions to improve your page speed
https://forum.tagdiv.com/topic/website-much-faster-after-update-to-newspaper-11/

Thank you!

Hello Robgomes,

You can use a license key for one product, but the same purchase key can activate your development copies and the live version of your theme. Using test platforms is allowed with the same Envato key.
According to Envato license terms
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you for the kind words and your feedback.

Hello,

We hope that in the next update we introduce an option for the header and footer to work as before, even if initially this was a bug.
Also, for the sticky header please try this code


.td-boxed-layout #td-outer-wrap .td-header-desktop-sticky-wrap, body.td-boxed-layout #td-outer-wrap {
width: 100%!important;
}

Let me know the results!

Thank you!

Hello,

If you want to have an image with a link, you can use Single Image and assign a link => https://www.screencast.com/t/oLwFi40AKKO or you can use the Image box and you can set the link on each image => https://www.screencast.com/t/BPBqFPZ5XN

Thank you!

Hello,

@lucroragency
I just checked your website, and I saw you have the last WordPress v5.7.2 with the Newspaper v10.3.9.1 (the latest version is v11) => https://www.screencast.com/t/NdYRdY7Fqr8 and this can be a problem because only the latest version of the theme is tested with WordPress v5.7.2
I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ using method B.

@rbunce1 the same issue, you have Newspaper v9.7.1 with the last version of WordPress =>
https://www.screencast.com/t/xOBaFUhU0

Thank you!

Hello,

Do you use a plugin to add code in the footer? or did you make any changes to the theme files?
Also, you can try to do a test only with tagDiv plugins, because is possible for a plugin to insert that text in the footer, or a code for ads.

Thank you!

Hello,

Please let me know what prebuilt website do you have installed, if you have a Standard Prebuilt Website you can change the fonts from Theme Panel -> Theme Fonts => https://www.screencast.com/t/y4NljP3w2uao but if you have Pro Prebuilt Website, then you need to set the font with tagDiv Composer https://www.youtube.com/watch?v=jQvA64uTLkI

Thank you!

Hello,

I just checked your website and seems to work well => https://www.screencast.com/t/WppZegLyc9V4
Please tell us exactly where exactly are problems, the more information you give us about the problems encountered, then we will understand better, and we will do everything we can to provide you with optimal solutions.

Thank you!

Hello,

If you send an email, then my colleagues will reply to you as soon as possible, also, please check the email.
Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours, and our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.

Thank you for your understanding!

Hello,

Depends on the elements that use, you can find it in those paths =>
wp-content/plugins/td-cloud-library/includes/tdb_config.php
wp-content/plugins/td-composer/legacy/Newspaper/includes/td_config.php https://www.screencast.com/t/EOH7PkS6

Thank you!

Hello,

You can customize the mobile menu from Theme Panel -> Theme Colors -> Mobile menu/mobile search => https://www.screencast.com/t/0CvSgXp9H to set a background image go in Theme Panel -> Background -> Mobile menu/mobile search => https://www.screencast.com/t/uvDejzbX to change the font from Theme Fonts => https://www.screencast.com/t/ANBQe7hQhJd

Hope this help you!

Thank you!

Hello,

When you select a paragraph for which you want to change the font size, you must add an extra class https://i.imgur.com/x2kFaVX.png for example, “big-word” and you need to use this custom code CSS => https://i.imgur.com/gVkTg1U.png

.single .tdb-block-inner > p.big-word
{
font-size: 42px!important;
}

The code needs to be set in Theme panel -> Custom code -> Custom CSS
The font size from the editor is overwritten by fonts in the theme, so you can set the font size with tagDiv Composer => https://www.screencast.com/t/w3GciYiPaO

Hope this helps you!

Thank you!

Hello,

I checked your website and seems the H1 around the logo is no longer set => https://www.screencast.com/t/kUul4K39b

Thank you!

Hello Sebastian,

Unfortunately, the like button becomes deprecated and that is why it is looking like that.
the “like” button for Facebook is now supported only in the Chrome browser, the new implementation from other browsers is made to prevent Facebook share “like”
https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection
https://www.the-parallax.com/apple-safari-intelligent-tracking-prevention-facebook-share-like/
If you have a Pro Prebuilt Website installed, you can disable the button with tagDiv Composer => https://www.screencast.com/t/JKhbawk3Hg ->https://www.screencast.com/t/ON5zB4scE if you use the standard template you can disable it from Theme Panel -> Post Settings -> Sharing => https://www.screencast.com/t/taazl3iV

Thank you!

Hello,

Please make sure you have the tagDiv Standard Pack plugin updated and activate from Newspaper plugins => https://www.screencast.com/t/6uPEwLE7u, from version 10.4, this plugin is no longer required because the new demos are using cloud templates.
After you activate the tagDiv Standard Pack plugin, the settings should display https://www.screencast.com/t/31twIOBj

Thank you!

Hello,

Please let me know what prebuilt website do you have installed, if you have a Standard Prebuilt Website you can change the fonts from Theme Panel -> Theme Fonts => https://www.screencast.com/t/y4NljP3w2uao but if you have Pro Prebuilt Website, then you need to set the font with tagDiv Composer https://www.youtube.com/watch?v=jQvA64uTLkI

A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

If you tried both methods to activate the theme, and they didn’t work, please send us an email at contact@tagdiv.com to provide wp-admin login and the license certificate and purchase code.

Thank you!

Hello,

Please send me the screenshots where you set the posts on the last 7 days’ popularity, also, please provide the link.

Thank you!

Hello,

I’m glad the problem has been solved.
If you have other questions, let us know!

Thank you!

Hello,

Please make you have tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library).
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.7.2 with the last theme version Newspaper 11 (if you have a theme version older, than NewsPaper 10.4 and you have the latest WP version 5.7.2, tagDiv Composer not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hello,

You can use a license key for one product, but the same purchase key can activate your development copies and the live version of your theme. Using test platforms is allowed with the same Envato key.
According to Envato license terms
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hello,

You need to change the background color for mobile header from Theme Panel -> Theme Colors -> Mobile Menu => https://www.screencast.com/t/Ou8CBHm25, not in the theme files.
Also, the image size should change depending on the screen size.
To display the latest posts, it depends on the cache, and it is advisableclear all cache(also from your browser) and see if it appears.

Thank you!