Hello,

If I understood correctly when you want to share a post, the featured image doesn’t appear, right?
Please make sure that you have og image set, usually, for this, we recommended using the SEO Yoast plugin (our theme doesn’t have the option for an image).
Also, you can check the og image using this tool => https://developers.facebook.com/tools/debug/
To share a post with a featured image, please follow this guide: https://forum.tagdiv.com/facebook-share/ use SEO Yoast (in this guide you will know how to display the og image using Yoast plugin).

Hope this helps you!

Thank you!

Hi,

For displaying the social followers from Instagram you need to use a “Business” or “Creator” Instagram account. Also this need to be accessed using Facebook, therefore the Facebook need to have access to all settings from your “Business” or “Creator” Instagram account -> https://i.imgur.com/XDfUnyj.png
If you want to display only feeds, then you can use the personal Instagram -> https://i.imgur.com/hdo8edz.png
In case that the social counter does not display after you set the Business, then please delete the tagDiv Composer and tagDiv Social counter plugin and reinstall them from Newspaper -> plugins.

Let me know the results!

Thank you!

Hello,

Please make sure you have the tagDiv Standard Pack plugin activated, also clear your cache.
From the last update, this plugin is no longer required because the new demos are using cloud templates.

Thank you!

Hello,

I just checked your website and I see only your logo https://www.screencast.com/t/MHbsEIebjH4

Thank you!

Hello,

To display the number of followers, you need to use Instagram as a “Business” or “Creator” page, in this way those Instagram pages will be administered by a Facebook account (this is how Facebook API is working).
Also, when you log in with your Facebook account you must approve access to the pages you manage in order to be able to get your followers number
Here are some guides that can help you https://www.facebook.com/business/help/502981923235522 -> https://www.facebook.com/business/help/345675946300334?id=419087378825961

Let me know the results!

Thank you!

Hello,

Please try to add the code in column text or text with title => https://www.screencast.com/t/N6rPZvAa in the text section => https://www.screencast.com/t/ky05EEiAAFkI and see the results.

Thank you!

Hello,

If you have the “more from author” and “Related Articles” in a tab like this -> https://i.imgur.com/ZuIs8Y1.png then you are using standard -> https://forum.tagdiv.com/design-post-pages-using-default-templates/ therefore in theme is only one option that disables both options -> https://i.imgur.com/M8bUmQu.png if you want to keep those templates the only way to remove the “more from author” tab is to use a custom CSS like this one:

.single .td-related-right{
display: none;
}
Set the code in Theme Panel ->Custom code -> Custom CSS
Hope this helps you!

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Did you use WP Bakery? If yes, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).

Thank you!

Hello,

I’m very sorry, there was a little confusion and the email was sent to another address.
Today you will receive the email.

We are sorry for the inconvenience!

Thank you!

Hello,

I saw in the video you have an admin-ajax error when you try to upload the image in post (isn’t a page) usually, this issue is related to a firewall or security module which blocks the admin-ajax.php request.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.
Also, as I said above, please do a test using only tagDiv plugins clear all cache (also from your browser) and try again.

Thank you!

Hello,

You can remove the view count from Theme Panel -> Post Settings -> Post and Custom Post Types => https://www.screencast.com/t/ZqrdPpPZc
Also, this setting applies to all posts.

Thank you!

Hello,

Usually, when the WP Editor doesn’t work because this code => https://www.screencast.com/t/YMLZf32uQ is missing from .htaccess or you have the WP Bakery plugin activate.
https://forum.tagdiv.com/topic/wp-composer-not-loading/

Thank you!

Hello,

Please disable the h1 also, for mobile and sticky menu => https://www.screencast.com/t/S5q2pPQnfsY

Thank you!

Hello,

I made a custom code CSS and look like this => https://www.screencast.com/t/9aeAt6TvtYHm
The code is
children {
background-color:#eef5fa;
}
Set the code in Theme Panel ->Custom code -> Custom CSS

Hope that helps you!

Thank you!

Hi,

Mobile theme plugin, this is a light theme version for mobile that will overwrite the mobile page and responsive version if enabled.
So when you have a mobile page/template this will be used instead of a responsive version, but if you also have the mobile theme enabled, this one will override both of them.
Also, if you want you can disable the mobile theme plugin for home page, in Gutenberg editor it is an option to disable the mobile theme in the current post/page https://www.screencast.com/t/wFVtXvbWQT if you use the option, then it will be using the mobile page/template (if is assigned) or the responsive version.

Thank you!

Hi,

My suggestion is to do it on a staging website or a subdomain in case there are problems then not to affect your live website https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, if you use blocks from tagDiv Standard Pack, please update and activate it and then you should no longer have shortcodes on the page.

Thank you!

Hello,

If you referring to this is made by a plugin that you use https://www.screencast.com/t/RiICTu4qUR, you can hide it with custom code, or from some setting from your plugin.

Thank you!

Hello,

Please remove the above code and try this code https://pastebin.com/ZNepnDKG
You can change the value (0, x).
Let me know the results.

Also, at the moment the support is a bit crowded.

Thank you for your understanding!

Hello,

If you agree, we would like to investigate this issue and find out what is the cause.
To investigate we need access to your website, so please make a full backup to all files and database and contact us via email at contact@tagdiv.com
Provide the wp-admin login, as well cPanel or FTP if possible.
Also, please send the link to your website to investigate it.

Thank you!

Hello,

Please don’t share your credentials on the forum.
Also, you can simply change the author on a new row, like in this video https://www.screencast.com/t/ASF4OQ2SXawl
Unfortunately, our theme doesn’t have the option to display the time of reading, for this you need to test a plugin.

Thank you!

Hello,

Please do a video to see exactly the element and to be able to give you an optimal solution, or if not, you can contact us via email at contact@tagdiv.com and provide wp-admin and credentials, and I will inspect the website to find the element and to give you a solution.

Thank you!

Thank you!

Hello Maaike,

Please make sure you have installed and activated the tagDiv Newsletter plugin, after that if you want to have the same style, you can create like in this video => https://www.screencast.com/t/3u1Kr27pbS

Thank you!

Hello Diana,

Please make sure you set up correctly the menu structure, like in our documentation: https://forum.tagdiv.com/mega-menu/
Please do not set sub-menu under a mega menu -> https://i.imgur.com/DYtV7Fa.png -> https://i.imgur.com/yR1huKj.png, this will make it look like this -> https://i.imgur.com/q4FqBYK.png
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Hope this helps you!

Thank you!

Hello Kim,

The Envato license specifies that each item can be used on a single end product – https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/faq
If you use it on subdomains that are a part of your product or wp multisite, you could use the same key.
Using test platforms is allowed with the same Envato key.

Thank you!

Hello,

For the problem related by tagDiv Composer, I answered you on this topic => https://forum.tagdiv.com/topic/composer-wont-load/
Also, for the issue about “to edit the column text or text with title”, please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/YMLZf32uQ clear all cache.

Thank you!