Hello,

Please make sure your timezone is set correctly for your zone -> https://www.screencast.com/t/5NAF99bt from WordPress -> Settings-> General.

Thank you!

Hello,

Please do a test using only tagDiv plugins, clear all cache, and see if the problem persists.
Seems a top-level item in your JSON-LD is invalid.
Also, make sure your WordPress and plugins are up to date.

Thank you!

Hello,

Unfortunately, seems the problem is from the browsers used, it looks like the “like” button for Facebook is now supported only in the Chrome browser, the new implementation from other browsers is made to prevent Facebook share “like”
https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection
https://www.the-parallax.com/apple-safari-intelligent-tracking-prevention-facebook-share-like/

Thank you!

Hello,

Please verify if this option is enable from Theme Panel -> Block Settings => https://www.screencast.com/t/TTlrIOsZZr0
Please do a test using only tagDiv plugins, clear all cache and see if the problem persists.

Thank you!

Hello,

I’m not sure I fully understand what you are looking to edit => https://imgur.com/BhMNhDs
Also, to add space in the menu, you can add it in the tab called “General” for Header main menu => https://www.screencast.com/t/BTTHDGek1F7i

Thank you!

Hello,

If you paste the code in text zone => https://www.screencast.com/t/uDXaxJ8JSKFB . The shortcode is automatically saved.
But if it is not saved, there may be a problem with the code.
Can you tell me what the code is?

Thank you!

Hello,

This implementation has been discussed already here: https://forum.tagdiv.com/topic/how-can-i-edit-contents-of-newspaper-mobile-theme/ please check it.

Hope this helps you!

Thank you!

Hello,

Usually, this happens when you set the page content in the header section or footer section.
-> https://i.imgur.com/381J9qm.jpg
-> https://i.imgur.com/wVGxYeg.jpg
-> https://i.imgur.com/0O3iGEg.jpg
So, please check if you have set the elements in the header zone.
I am not sure I fully understand what you mean by” to add a static text block”, please provide more details.
Also, you can check our channel https://www.youtube.com/user/tagdiv that can help you to design.

Thank you!

Hello,

Please edit with tagDiv Composer, select the title and verify if you have set line height and width on the title => https://www.screencast.com/t/99HNDMvf3, if yes, please remove them.

Thank you!

Hello,

This problem can be from the cache plugin used, after that clear all cache.
We tested and recommend the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

To remove the logo, edit with tagDiv Composer => https://www.screencast.com/t/uBV5qoyi, select the header logo and delete the Logo text and image => https://www.screencast.com/t/ZtjepSU2ao6z, also you can add there your logo.

Thank you!

Hello,

I think it was a little misunderstanding, in our theme are two menus because one is used for the desktop version and one for the mobile version.
Unfortunately, if you remove a menu, it will not appear on one of the used versions, for example, if you delete the one on the mobile, then you will not have a menu for the mobile version.

Thank you for your understanding!

Hello,

I’m sorry for the misunderstanding, but I understood from the message above that this problem is on the post and the screenshot shows that the problem was related to the “Like” button on Facebook => https://www.screencast.com/t/j3YOPPSxs, but I just checked your website, and now seems you hide the button and looks fine => https://www.screencast.com/t/A6G57X3c1c

We are sorry for the inconvenience!

Thank you!

Hello,

I’m glad it was helpful.
If you have questions regarding our theme, just let us know!

Have a nice day!

Hello,

Please make sure this code is set in .htaccess => https://www.screencast.com/t/YMLZf32uQ
Have you checked for admin-ajax error? Please verify the console when you try to import the template, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

According to our documentation, the video pop up can be used only for the post that has the featured video format, also, on pages, this video pop up will work only on Flex Block elements.
The sticky video option is available only for videos inside the posts.
You can set the ad per flex element => https://www.screencast.com/t/qkumtRtgQiit and this will be displayed at the bottom of the pop-up video (for the moment our theme doesn’t have an option to set the ads as on Youtube). => https://www.screencast.com/t/wpyPZqaLd

Thank you!

Hello,

So, I understood you have an error 403 or 404, please make sure if you don’t have a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Thank you!

Hello,

Thank you for your honest feedback. We appreciate taking the time to explain your point of view regarding our product and its functionality. We understand that you are not satisfied with the latest updates, but the other products you mentioned go beyond the functionality of a news WordPress theme. One of the aforementioned themes works with a universal page builder used by many other themes as well. In tagDiv Composer, we’ve created the functionality, the pre-built editable templates from the tagDiv Cloud Library, including the PRO demos which are totally customizable from top to bottom – everything is specially built to meet the requirements of a blog, news, magazine, or any other publishing-related websites.
The mentioned products are aimed at different industries and are sold outside the Envato Market, while their functionality and customers’ demands are totally distinct from ours. For example, some themes can be downloaded for free and to get the needed functionality you have to pay for additional plugins.
We have a list of suggestions and features’ requests and each of our updates is based on it. The more requested a feature is, the sooner we can implement it. However, we cannot implement every small feature or add compatibility with all the plugins available. I’m sorry that you feel disappointed.
If you feel that Newspaper doesn’t meet your expectations anymore, we’re really sorry to see you go. We are always here to assist you with your theme.

Thank you for understanding.

Hello,

Unfortunately, seems the problem is from the browsers used, it looks like the “like” button for Facebook is now supported only in the Chrome browser, the new implementation from other browsers is made to prevent Facebook share “like”
https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection
https://www.the-parallax.com/apple-safari-intelligent-tracking-prevention-facebook-share-like/

Thank you!

Hello, @rvicerqveira,

Have you made any changes lately? did you install any new plugins?

Thank you!

Hello,

Can you provide some screenshots of the implementation of code for ads?
Do you use Adsense ads?

Thank you!

Hello,

Unfortunately, seems the problem is from the browsers used, it looks like the “like” button for Facebook is now supported only in the Chrome browser, the new implementation from other browsers is made to prevent Facebook share “like”
https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection
https://www.the-parallax.com/apple-safari-intelligent-tracking-prevention-facebook-share-like/

Thank you!

Hello,

You can display the modified date on block 5 => https://www.screencast.com/t/K26YBMPRR

Thank you!

Hello,

You have installed a Pro Prebuilt Website, and all the change you must make changes using tagDiv composer,
this is a video on how to change the logo https://www.youtube.com/watch?v=HXQQygkCCJo, also on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you.
Also, you can ask us, and we will be happy to help you.

Thank you!

Hello,

If you send an email, then my colleagues will reply to you as soon as possible.
Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours, and our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.

Thank you for your understanding!