Hello,

If the element was on the page, you can revert to an old version of that page (revision), edit the page => https://www.screencast.com/t/BmhRNFZIasVP -> https://www.screencast.com/t/KX4Eobvbwiu => and you restore the page https://www.screencast.com/t/WEsZLCmCDHFD

Hope this helps you!

Thank you!

Hello,

Unfortunately, the option to display the comment count can’t be changing.
This can be achieved only with custom work that needs developer skills to make the changes in the theme files.

Thank you for your understanding!

Hello,

You can add those elements in posts, but not in the content post, you can add them before and after the content, or in sidebar => https://www.screencast.com/t/zgPI81zk2

Thank you!

Hello,

Our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.
Also, if you want you can contact us via email at contact@tagdiv.com.
Please make a full backup to all files and the database and provide wp-admin URL and credentials.

Thank you!

Hi,

Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide
– wp-admin URL and credentials
– cPanel URL and credentials

Thank you!

Hello,

Did you use WP Bakery? If yes, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).
Also, if you want please send the URL from the staging website, to inspect it.

Thank you!

Hello,

You have some background color on the header zone => https://www.screencast.com/t/yDR9pIayFtF, and set a background color on the row => https://www.screencast.com/t/TAGbexgMoYC

Hope this helps you!

Thank you!

Hello,

Unfortunately, we haven’t tested this plugin and we don’t know what settings need to be done, to work properly.
Also, it is the first time I find out that an AdSense code causes those kinds of problems.

Thank you!

Hi,

I’m not sure I fully understand what you are looking to edit. Can you provide some more details and screenshots?

Thank you!

Hello,

I’m glad that you managed to find the source of problem and fix it for you.
Also,we recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).

Have a nice day!

Hello,

Indeed, is a Standard Template, but this is a standard template from WordPress and this is used as default (this is provided in the theme files to be use when the tagDiv Standard Pack or tagDiv Cloud Library are disable).
There is no option to remove it.

Thank you for your understanding!

Hello,

Maybe is a solution for what you want, when you set the image box in widgets, add it an extra class => https://www.screencast.com/t/pT32zX6vq for example, I set “td-try”, and after you need to add this code in Theme Panel -> Custom Code -> Advanced CSS for each port and set the height, so that the whole image is displayed => https://www.screencast.com/t/UC3SEKe3ND
.td-try.td_block_image_box .td-big-image .td-custom-image a {
height: 180px;
}

Hope this helps you!

Thank you!

Hello,

You can change the transparency from Theme Panel -> Theme Colors -> Mobile menu/mobile search => https://www.screencast.com/t/z4ukTSb5T, also if you use the responsive version you can remove the live search like this https://we.tl/t-WtQo2tjFeV
If I understood correctly, you want to have a placeholder, so you need to select the search, and in the tab called “General”, you can set it => https://www.screencast.com/t/uTNEk62VuLw

Hope this helps you!

Thank you!

Hello,

Please check this article of how you can find the license certificate and purchase code http://forum.tagdiv.com/how-to-find-your-envato-purchase-code/

Thank you!

Hello,

If want to keep the desktop layout on mobile then will be a better idea to use the responsive version (or mobile page template, this can be edited with tagDiv Composer).
The mobile theme plugin uses a standard layout for mobile to make it faster, but for this, all your pages need to be remade using the mobile editor (so you can only add the elements that are present in the toolbar, without shortcodes (blocks) and the shortcode for the contact form (if you copy-paste the code will not work)).
Also, about the redirect option, this is displayed only when the redirect option for AMP is enabled => https://www.screencast.com/t/2Q0UchyvMoSy

Thank you!

Hello,

Please select the row on the header (the header can contain more rows) https://www.screencast.com/t/yjnYbuDzcN and stretch it -> https://www.screencast.com/t/TBGtuDm5Qao

Thank you!

Hello,

An alternative is to use a plugin to do this (maybe using some plugins for js inserting in head/footer/body will set the code above before loading plugins) or set the code in the theme files (but this is not recommended).

Thank you!

Hello,

On the social counter, you need to add the ID, like in the documentation => https://www.screencast.com/t/VwE8YfEOi3q

Thank you!

Hello, @tadejbogataj and @C3jotarov

I’m glad the problem has been solved.

Have a nice day!

Hello,

Unfortunately, using the Mobile Theme plugin you can’t display the excerpt for posts.

Thank you for your understanding!

Hello,

Our newsletter simplifies that form and displays only an email field and a submit button.
If you want to display the whole form, then you have to use another element such as column text or text with title set the code in text zone => https://www.screencast.com/t/yzHiFcS8g8 -> https://www.screencast.com/t/uDXaxJ8JSKFB and see if this work. The shortcode is automatically saved.

Thank you!

Hello,

Unfortunately, our theme doesn’t have an option to make a table, but you can try a plugin for this please check this topic https://forum.tagdiv.com/topic/easy-tabel-of-contents-problem/ where is a suggestion about a plugin that works with Newspaper.

Thank you for your understanding!

Hello,

This question has been discussed already here: https://forum.tagdiv.com/topic/cant-edit-footers/ please check it.

Hope this helps you!

Thank you!

Hello,

Can you give more details about the error that occurs when there are less than 6 categories (screenshots)?

Thank you!

Hello,

So, if you activated the option to make the website boxed, then edit with tagDiv Composer, select the row on the header and footer and set the option for “Row stretch” on Default =>https://www.screencast.com/t/I7lDMXJjiwZ -> https://www.screencast.com/t/O8cc7n4ZzIc

Hope this helps you!

Thank you!