Hello,

Please contact our team on the email provided above, not on email for Bogdan (Bogdan is part of a different team, the custom work team).

Thank you!

Hello,

This request was discussed in this topic https://forum.tagdiv.com/topic/feature-missing-in-version-10-hide-category-on-post-and-category-pages/ please check it.

Thank you!

Hello,

This is the standard structure for page categories from WordPress, so isn’t a problem, because, in the browser tab, the category is also displayed => https://www.screencast.com/t/GSHntbwYC

Thank you!

Hello!

Please check our documentation here: https://forum.tagdiv.com/loading-translations/ -> https://forum.tagdiv.com/using-theme-translations-together-wpml/
Unfortunately, you can’t translate the Theme Panel => https://www.screencast.com/t/aKRoehRmq9

Hope that helps you!

Thank you!

Hello,

We need to investigate what settings were made to cause that problem, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Also, you know we will do a test only with tagDiv plugins, and the other plugins will be disabled.

Thank you!

Hello,

So I understand if you use a Standard Post Template works, but if you assign a Single Post Template from Cloud Library the paywall not work, is because the single post cloud template has a different structure and this plugin cannot work with them, and also, Memberpress is not a tested plugin, so it can be need for custom implementation. If you want to implement this you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for your understanding!

Hello,

Only the administrator and editor can do changes with tagDiv Composer and can save it.
The other users can open it, but the changes made are not saved.
We will try in the future to implement the option to hide cloud templates for the rest of the users who do not have access to edit.

Thank you for your understanding!

Hello,

Unfortunately, as I said above you can’t achieve that page with a mobile editor, using the mobile editor(from the mobile theme plugin ) you need to create a contact page using only the elements only from the mobile editor and the shortcode for the contact form (if you copy-paste the code will not work). Another method is to use the amp plugin without the mobile theme plugin (disable the mobile theme plugin) and on AMP selected the reader option=> https://www.screencast.com/t/unoRDdf9Q

Thank you!

Hello,

Please try to do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

I just checked your website and I don’t saw the video player.
However, our theme has no such option, but it can appear from the ads plugin used.

Thank you!

Hello,

I understand how you did, so to have the same header for posts, you can create a mobile template => https://www.screencast.com/t/BA820bYlk6dk and convert the header or assign the header created by you, like for mobile page https://www.screencast.com/t/bP4ruQVSUI

Hope this helps you!

Thank you!

Hello,

If you install a Pro Prebuilt Website the changes from the Theme Panel for fonts will not apply, to change the font on block/post you can edit with tagDiv Composer -> https://prnt.sc/10grx77 , select the block/post and in Style, you can change the font => https://www.screencast.com/t/sUE7ug4UIAR5
This is a video about how to change the fonts => https://www.youtube.com/watch?v=rbkYVyj1__Q

Hope this helps you!

Thank you!

Hello, @antkoo,

This error appears if you don’t have the tagDiv Standard Pack plugin installed and activated, and your posts have assigned a standard post template from that plugin, please install and activate it and see if the problem persists.

Hope this helps you!

Thank you!

Hello,

Unfortunately, I don’t really understand what problem you are facing and what error message you are receiving. Can you provide more information?

Thank you!

Hello,

Please follow our guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
For Youtube please check if you have set the Youtube API in Theme Panel -> Social Networks => https://www.screencast.com/t/sJMmQsPfd
Unfortunately, our team is working on the Instagram issue, but you can set the Instagram fixed count with tagDiv Composer => https://www.screencast.com/t/In8UL9Q92n until the issue is resolved.
Also, if the problem persists and you use a plugin cache, then clear all cache and check the results.
Normally without a cache plugin, it should update once per day, with a cache plugin it can take some more time.

Hope this helps you!

Thank you!

Hello,

Unfortunately, our theme doesn’t have the option for the masonry post layout grid to adjust after each featured image. For the moment our theme use blocks and grids that use specific thumbs made for the featured image.

Thank you for your understanding!

Hello,

Please try to do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)

Let me know the results!

Thank you!

Hello,

This is a suggestion to optimize images (to have different offscreen images), this is a newer requirement on Google page speed.
This is usually solved using lazy load options. In this case, I suggested disabling the lazy load option to check if the problem with the images on IOS is solved (you need to activate the lazy load).

Thank you!

Hello, @tmhai,

Thank you for your suggestion.

Hello,

Please make a staging website and send us via email at contact@tagdiv.com wp-admin URL and the credentials for the staging website to can investigate and to be able to do tests and see where the problem comes from.
Also, please make a full backup to all files and the database https://www.youtube.com/watch?v=LAJXrSI-dDA and make sure your WordPress and plugins are up to date.

Thank you!

Hello,

Unfortunately, only the element called “Posts Loop” has the option for numbered pagination, the flex blocks do not have this option. The flex block has these option for pagination => https://www.screencast.com/t/4HmAvAdlR

Thank you for your understanding!

Hello,

I am sorry. I’m not sure I fully understand what problems are you facing. Can you provide an example and more information about what category ranking end you referring to? Also, send us screenshots and the link to your website.

Thank you!

Hello,

Please do these steps
1. disable tagDiv Composer
2. delete tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)

Let me know the results!

Thank you!

Hello,

If you don’t use the row, I think is better to remove it, because if you don’t use it and is hidden, it will still load. When you want to use that block from the row, all you need to do is to add the row and add the block in the row.
You can remove only the block from the row if you referring to this https://www.screencast.com/t/iWgAl5id

Hope the information is clear.
Thank you!

Hello,

Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persists, please provide more details, screenshots, a link to your website.

Thank you!