Hello,

I found these topics about this issue, so please check them => https://wordpress.org/support/topic/zlib-compression-is-detected-by-wp-super-cache-though-its-disabled/
https://wordpress.org/support/topic/enable-gzip-compression-5/

I hope this will help you to resolve the problem.

Let me know the results!

Thank you!

Hello,

Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://www.youtube.com/watch?v=LAJXrSI-dDA
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hello,

I checked your website and seems you have the version of the theme, v9.8 and the last version of WordPress, v5.7.2.
So, seems you have not updated the theme. The compatibility with WP v5.7.2 was provided only with Newspaper v10.4
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look to see if the problem persists.

Thank you!

Hello,

Please make sure you have the option “Row Stretch” on the row from the tab called “General” on “Stretch row” => https://www.screencast.com/t/Jodoambe

Hope this helps you!

Thank you!

Hello,

If I understood correctly, you want to remove the Single Post Comments Counter => https://www.screencast.com/t/WovjQmZf3
If you have Single Post Template, to remove you need to edit with tagDiv Composer, select the element and with a right-click, you can delete => https://www.screencast.com/t/6WnNGq6NFx or select the element with drag & drop place into the deleting red zone from the bottom right of the page.
If you have a standard post template, you need to go in Theme Panel -> Post Settings -> Post and Custom Post Types => https://www.screencast.com/t/TftzSAfTWtC and disable the option comment count.

Hope this helps you!

Thank you!

Hello,

Can you tell me the steps taken to make the header global (in a video or using screenshots? What version do you use for mobile? Also, please send the link to your website to investigate the problem.

Thank you!

Hello,

I am sorry. I’m not sure I fully understand what you are looking to achieve. Can you provide more information?
If you referring to the limit post, for this, you need to edit the Single Post Template with tagDiv Composer => https://www.screencast.com/t/jyUVNSVHS -> Show site wide settings and set the limit post => https://www.screencast.com/t/niaHM5EMLOM9

Thank you!

Hello,

Please try to edit the Single Post Template with tagDiv Composer, select the elements, and you can edit the text, I made a video that can help you https://we.tl/t-PnHIUmxxR0

Let me know the results!

Thank you!

Hello,

Please make sure you have the tagDiv plugins activated(tagDiv Composer, tagDiv Standard Pack) and see if the problem persists.

Thank you!

Hi,

I already replied in your own topic: https://forum.tagdiv.com/topic/remove-black-bar-at-top-of-pageheader/#post-401452
Please do not create another topic with the same issue.

Thank you!

Hello,

If you don’t have that option, then you use a header template from the Cloud Library and you have to do as I said the second suggestion, I made a video that can help you => https://we.tl/t-g7jpFkSM8Z

Thank you!

Hello,

The featured image size should be at least 696 width (to not be blurry) for the standard featured image and the maxim value is the resolution of thumb used by you.

Thank you!

Hello,

The steps mentioned by me above, are standard steps and they should work properly.
If they do not work, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

It is possible that the initial link had another slug and it was indexed by Google, and then the slug was changed and it was indexed by Google, too.
A solution is to put a redirect on one of the links to the other link.

Thank you!

Hello,

Indeed, I did a test, and it seems to be a problem if you use a standard footer. the only solution for a moment is to use a footer template from the Cloud Library => https://www.youtube.com/watch?v=nE51MfLV7hE

Thank you for your understanding!

Hi,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
I hope this information helps you!

Thank you!

Hello,

So, I understand you have the pro prebuilt website “The critic”, right?
To change the background colour on the sticky menu, edit the homepage with tagDiv Composer, scroll a little, until the sticky menu appears, select the row and in the tab called “CSS” is an option called “Background colour” and you can change it. => https://www.screencast.com/t/aTwSrCfrRC9

If you don’t mean this, then please provide me with more details and screenshots.

Thank you!

Hello,

If I understood correctly, you can use the elements Big Grid Flex to achieve what you want, you can apply the filter on the blocks.
Please check this article for more information => https://forum.tagdiv.com/big-grid-flex-settings/

Thank you!

Hello,

Usually, the problem is from a cache plugin, because you are using the mobile theme plugin, the mobile layout will have a different design and most of the cache plugins do not recognize this and provide the mobile version for desktop (or vice versa). We recommend using WP Super Cache plugin with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

If you have a standard header, then you need to go in Theme Panel -> Header -> Top Bar => https://www.screencast.com/t/FZgKRBbCnxR and disable the top bar, also, you can assign a menu in the top bar and display the social icons, etc => https://www.screencast.com/t/nhKpE83Ho
If you have a header template from Cloud Library, then you need to edit with tagDiv Composer https://www.screencast.com/t/Y5j6ArY8Ug, select the row on the top, and with right-click you can delete it => https://www.screencast.com/t/fdBMaqQevyo

Hope this helps you!

Thank you!

Hello,

Please make sure you have set the limit of posts in the Theme Panel -> Mobile Theme -> Latest Articles => https://www.screencast.com/t/k4qTN7IyUBy, also, please let the field empty for offset posts.
Also, please check if you have set the “Blog pages show at most” from WordPress -> settings -> Reading => https://www.screencast.com/t/AQebprOg, please clear all cache.

Hope this helps you!

Thank you!

Hello,

I’m sorry, but I don’t understand exactly your problem.
I checked both posts and seems the paywall works => https://www.screencast.com/t/FXHlkAT0 -> https://www.screencast.com/t/qGUFGLpe
Also,, you can try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.

Let me know the results!

Thank you!

Hello,

Please do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Thank you!

Hello,

Unfortunately, our theme doesn’t have this option, but you can try a plugin that can you achieve that.
I can’t recommend which plugin, because we haven’t tested plugins for something like that.

Thank you for your understanding!

Hello,

If you tried to use only the theme plugins for a test and you cleared the cache, and the mobile page still didn’t appear, then we will have to investigate the problem by email. So, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!