Hi

Please make sure that you’re using last version of Social Counter plugin, V 3.2, clear all caches then test again. The V 3.2 can be fount on current theme’s path available on themeforest.

Thanks!

Hi

This can be achieved only by editing theme’s core files. First you have to edit the single file corresponding whit post template used and comment or delete these lines: http://screencast.com/t/LF58CieZs After this step is complete you have to edit the loop file corresponding whit the post template used and add this code here: http://screencast.com/t/Vt3ADt2FTfnx – http://screencast.com/t/acO6Mnt4Ut

Thanks!

Hi

Glad you have managed to solve this.
Thanks for letting us know and for your message!

Hi

I cannot access your site as I am redirected to bing.com: http://screencast.com/t/WzUGxLf1mdAS
Whit regard at page’s setup please make sure that you follow our documentation: https://forum.tagdiv.com/newsmag-homepage-how-to-build-and-set-it/ – https://forum.tagdiv.com/newsmag-how-to-use-visual-composer/
Also try to deactivate all other plugins except Visual Composer, clear all caches then test again.

Let me know how it goes and if the problem persist please provide a valid url where I can inspect it closer.
Thanks!

Hi

Thanks @Chris for you answer!

@sampath you can deactivate all theme’s breadcrumbs from theme panel > template settings: http://screencast.com/t/RfSL3XtDed however this is not a guarantee that google won’t display its breadcrumbs in search results. As @Chris pointed above google have its own system in this regard and the theme can’t control it.

Thanks!

Hi

I’ve checked your site and images are loaded fine now: http://screencast.com/t/NOwvoQvVx However I’ve noticed that you’re using an older version of Visual Composer. We recommend you to also update the plugin at V 4.11.2 which is included in theme’s path: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/

Thanks!

Hi

The theme is tested and works fine if the parameters from system status have the values indicated in our documentation: https://forum.tagdiv.com/system-status-parameters-guide/ There are also other things which may slow down your wp-admin. If you have lots of plugins active they will request additional resources so they may slow don the site. Try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test again.

I hope this helps.
Thanks!

Hi

You can set any link in caption filed as the modal image won’t be affected by it, however the image’s link must be set to media file: http://screencast.com/t/6ztG72AS Modal images won’t work if you set a different link for them. This is not a bug form the theme, it is current implementation for modal image, it requires its link set to media file. This is also the case on smart-lists.

Thanks!

Hi

I’ve checked your site on my side on different browsers and the main menu it’s displayed fine: http://screencast.com/t/bIzJN6JU4q If you still have this issue please provide more specific details about about it so we can inspect ti and get back to you with a more accurate answer.

Thanks!

Hi

After WordPress updated at V 4.5 there appeared a jQuery conflict in our theme, also older version of VC won’t work with it. We fixed this conflict and the current theme version available on themeforest works fine, also we included last version of Visual Composer plugin.
Try to update the theme at current version avalable on themeforest, also update Visual Composer at V 4.11.2 following our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all other plugins, clear all caches and test again.

I hope this helps.
Thanks!

Hi

When you update the theme each customization made in its files will be lost so you have to re-add them again. During the update process old files are deleted and new files are uploaded instead. You have to keep track your changes and re-add them in new files after each update. Also you can use the child theme to overwrite some of theme’s files but this will work only if the required files can be overwritten from child theme. Here you can check our documentation for more detail about child theme usage: https://forum.tagdiv.com/newsmag-child-theme-support/

Thanks!

Hi

You have to follow the same install process for each plugin. Please check this link where we explained how to install Visual Composer plugin: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ and follow the indications for your plugins.
Let us know how it goes and if you still can’t manage to solve this please provide more details about your issue and we will get back to you in shortest time possible.

Thanks!

Hi

This can be achieved only if you generate a specific shortcode for each category and use some conditions in order to display it. Also you can use a similar code with the above one to create an $exclude_current_post variable and also use it in shortcode as I did with category id.
Please note that this customiztion requires some coding skills in order to be achieved and if you’re not aware of the steps you need to take in this regard my advice is to look for someone who can help you whit implementation as we can’t offer customization services at the moment.

Thanks!

Hi

Sorry for late reply, we somehow missed your thread.
I can’t provide any solution with regard at indicated project as I am not aware of it’s structure. Also the you have to check if the code for your live streaming is compatible with our theme and does not create any conflicts.
We didn’t tested any live streaming with the theme and theirs integration may require some customizations and tests in order to achieve the desired result.
We can offer support only for the features already present in the theme. Any customization which extend theme’s features or add new ones falls beyond the support can offer.

Thank for your understanding!

Hi

Glad you have managed to solve this.
Thanks for letting us know and for your message!

Hi

I’ve checked your site and Social Counter plugin works fine: http://screencast.com/t/F0jY2BXPac If you still need guidance on this please provide more detail.

Thanks!

Hi

That seems a css issue bu I am not sure what could cause it as the theme is tested and the menu works fine even with smart-sidebar enabled. Try to deactivate all plugins except Visual Composer, clear all caches then test again. Also if you have any custom css code added in theme’s custom css filed make sure it won’t affect the menu.
If you still can’t manage to solve this please provide your site url so I can have a closer look at this issue.

Thanks!

Hi

Please provide your site url so I can have a closer look at this issue.
Thanks!

Hi

Our theme does not have an auto-complete feature for search field at the moment and we can’t provide a solution at the moment as this feature require some tests and also many customizations in order to be achieved.
We can’t offer customization services at the moment so if you still need guidance on this or you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer to do this for you.

Thanks!

Hi

@Mikarmano the theme is tested and works fine whit all browsers specified on themeforest: http://screencast.com/t/Nq1iN73V I am not sure why that happened on your site but it could be a problem cause by cache. If this happens again try to clear the cache then test again.

@thejourno make sure you update the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ deactivate all other plugins except Visual Composer, clear all caches then test again.

Thanks!

Hi

You can find the child theme in Newsmag-tf/code folder so you don’t need to create another one: http://screencast.com/t/MrqEY82r

Thanks!

Hi

1. I’ve checked your site an now Social Counter plugin works fine: http://screencast.com/t/Qo0F3ZXGw
2. When the theme is updated in its patch are always included latest versions of each available plugins which are tested and should work fine.
3. You can ignore the activation message as Visual Composer plugin comes bundled with the theme and you don’t need a license key for it.

Thanks!

• This reply was modified 10 years by Andrei L..

Hi

This is a known issue and we do our best to find a fix for it. Theme developers will continue to investigate this and when they will find a fix for this issue we will make an announcement and also will be included in theme’s path.

Sorry for any inconveniences and thanks for your understanding!

Hi

I’ve checked your post on my end and it’s displayed fine on twitter: http://screencast.com/t/1DNiX59fgK This may be a temporary issue so you can try a few times and check how it goes.

Thanks!

Hi

I’ve checked your site and images are displayed fine now: http://screencast.com/t/Chq4r4BtMGv
If you still need assistance on this please provide more detail about your issue and we will get back to you in shortest time possible.

Thanks!