Hi

I am not sure what you’re trying to do so please provide more details about this, also a screen pointing the desired result will be helpful, so I can get back to you with a more accurate answer.

Thanks!

Hi

In order to get a page with the same layout as on our demos first you have to use a static page as frontage: http://screencast.com/t/8yjuvPZymy Also you can check our documentation, it may help: https://forum.tagdiv.com/newsmag-block-settings-tutorial/ https://forum.tagdiv.com/newsmag-homepage-how-to-build-and-set-it/ – https://forum.tagdiv.com/newsmag-how-to-use-visual-composer/
For menu’s setup please check our documentation https://forum.tagdiv.com/newsmag-top-bar-templates/ – https://forum.tagdiv.com/newsmag-main-menu/ – https://forum.tagdiv.com/newsmag-mega-menu/

If you still need assistance on this please provide your site url and more details about your issue and we will try to help you.
Thanks!

Hi

We try to keep all js coe in tagdiv_theme.js but in some situations the js must be included inside the php code to obtain the best functionality. We constantly work to improve and optimize the theme code and if we find better solution in the feature these will be applied.

Sorry for inconvenience.
Thanks for the message!

Hi @r4stam4n

You can’t display another page inside 404 page but you can display some Visual Composer blocks if you want, using do_shortcode function. First you need to create the desired layout in Visual Composer: http://screencast.com/t/Pe1bLh4T then switch on backend editor, copy the shortcode: http://screencast.com/t/rQqeLoG3yA and paste it inside the function in 404.php file: http://screencast.com/t/nWxyZNt9TRKB

Hope this help.
Thanks!

Hi

I am not sure what you mean so please provide more details about what you’re trying to do and maybe I can provide a solution.

Thanks!

Hi

The plugin conflicts with our theme because of this line of code: http://screencast.com/t/6DlBqnYI9z By removing that line the plugin will work fine but the page mega menu won’t be displayed anymore. The mega menu page generated by the theme retrieve the content using this WordPress filter: 'the_content' and I suspect that the plugin does the same. In this situation the plugins implementation has to be changed such that its action to be applied only on the post content, not on the content from page mega menu. The problem with Newsmag theme is that MyEffecto apply its action to fast. The theme can control when a plugin acts only if have a rewrite rule. To write such a rule is necessary to study plugin’s implementation and update the code in order to make it compatible with the current theme.
I am not aware whit what themes did you test the plugin before but if those themes did not have a feature like mega menu or page mega menu, the plugin might have had a different behavior.
Our theme have many specific features which have a specific implementation in order to return the best result. However we cannot make the theme compatible with all plugins available out-there. Unfortunately the time doesn’t allow as to offer plugin implementation support. This is a task which involve custom work and falls beyond the support can offer you.
Also we’re aware of the piracy in our days and this is not realy a situation we can handle it. There is a big difference between using a pirated version and a premium version which allow you to have unlimited updates and support for differents bugs which may appear from a considerable number of reasons.
I am not saying that that the plugin’s author wrote the plugin in a wrong way. I am saying that the theme’s code and the plugin’s code must be updated such that one piece to be compatible whit the other. This situations happens because every author have its own way to code and it’s almost impossible to write a code for such a huge project, as Newsmag theme, and be compatible with any plugin written by a different author.
If you are unsatisfied with the theme we provided or it’s features, or the support, or if you need extra features for your project that our theme cannot provide, you can request a refund at evnato and we will agree with it.

Thanks!

Hi

Usually the page title displayed by search engines is stored in a meta property: http://screencast.com/t/nr41L347q – http://screencast.com/t/g216arch – http://screencast.com/t/ceEdcOSaa7 On our demo we use Yoast plugin to set this properties.
Also I’ve cheeked your site and noticed that the og:title is setup correct: http://screencast.com/t/J1AyaLNWi68J
I am not sure why that page appear with a wrong tile in google’s search result but this can also be a google’s issue. If you changed the page tile recently it will take a while until google will index your page again in order to update the new informations.

Thanks!

Hi

Please make sure that you have all elements active in Visual Composer settings: http://screencast.com/t/vafsh95D
If this is not what you mean please provide more details.

Thanks!

Hi

You can create a new sidebar from post setting like here: http://screencast.com/t/SRNkdFYHzac
Hope this help!

Thanks!

Hi

This could be a cache issue so try to empty all caches then test the site again. Also if you’re using a cache plugin make sure that you have the Ajax view counter enabled: http://screencast.com/t/VzcWBnUGXsC
Let me know how it goes and if the problem persist please provide your site url so I can inspect this closer.

Thanks!

Hi

@paty0323 please note that is a public forum and any one can see the information posted here, so I removed your login details.
Make sure you did a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ update also the plugins that come with the theme files from the /plugins folder. If you’re using child theme deactivate it during the update process, switch to default wp theme.
During the update process deactivate all plugins, and after the update is complete enable them back one by one and cheek if the site’s functionality is affected or not by one of your plugins.

Let us know how it goes.
Thanks!

Hi

To achieve that are required some php modifications in theme files, not only css code. First you will need to define a new thumb size in td_config.php: http://screencast.com/t/4UhameCTw This step is required because the current thumbs are to small to be displayed on a full width row. Also you will need a new module and define a new case in td_block_5.php which will display only two articles in block: http://screencast.com/t/688zj06B
Please consider that this is a very complex task which involve many customizations and very good coding skills. If you can’t do it yourself my advice is to find someone to help you or hire a freelancer to do this for you as we can’t offer any customization services at the moment.
Also you can use big grid 2 which already have a layout with two colons.

Thanks!

HI

I am not sure what you mean so please provide more details about what you’re trying to do, also a screen pointing the desired result will be helpful.

Thanks!

Hi

TagDiv Invoice it’s an optional plugin which require WooCommerce to be activated in order to work. You should install this plugin only if you’re using WooCommerce because its functionality it’s related by WooCommerce. For more details about TagDiv Invoice plugin please check our documentation: https://forum.tagdiv.com/tagdiv-woo-invoice-plugin/

Thanks!

Buna

Iti multumim pentru interesul fata de theme Newsmag si speram sa o serveasca nevoilor tale cat mai bine cu putinta.
Sistemul de ad-uri al temei a fost implementat astfel incat sa renderizese codul de adsense si sa afiseze adu-urile in conditii optime. Inspectand site-ul tau am observat ca ad-urile sund afizate in mod corespunzator pe dispositivele mobile: http://screencast.com/t/jZU7xl2Z7D Adurile apar taiate fiindca width-ul ad-spot-ului e prea mare. Incearca sa fulosesti o dimensionue cu un width mai mic pentru dispozitivele mobile: http://screencast.com/t/sJMczpEEH4e goleste memoria cache apoi tesateaza din now.

Multumesc!

Hi

Your picture are displayed fine on mobile devices now: http://screencast.com/t/yx3ndbdfvdxC
If you still have this issue or this is not what you mean please provide more details

Thanks!

HI

This is a problem related with the last update of WordPress but we fix it in the last theme version. Try to update the theme at the curen version available on themeforest, V 2.3.5, https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ clear all caches and test again.

Let me know how it goes.
Thanks!

Hi

Please make sure that you installed the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ This seams to be a css issue so please check in browser console if there are any error related with css files. Usually should be a 403 or 404 error. Also you can try to log in via ftp and rename the plugins folder, just to make sure that the issue is not caused by a plugin. For more details about this step please check this link: http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
If the problem persist try to reinstall the theme following the steps indicated in our documentation, clear all caches, leave all plugins deactivated and test again.
If you still can’t manage to solve this issue please address us via email at contact@tagdiv.com and provide wp-admin and ftp access and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

To increase the subcategories number displayed in mega menu just increase this value: http://screencast.com/t/j5E9nnid6p7

Let me know how it goes!
Thanks!

Hi

Please provide your site url and more details about this issue so I can inspect it closer and get back to you with a more accurate answer.

Thanks!

Hi

Thanks for reporting this. I’ve test it on my side and get the same behavior. It seams to be a problem related with the pot url. I’ve added this issue on our list and we will try to fix it in the shortest time possible.

Sorry for inconvenience.
Thanks for the message!

Hi

Sorry for the delay but we don’t work on week-end. Please cheek your email, I’ve replied you there.
Thanks!

Hi

That delay appear because the css from theme panel loads after the main css of the theme, loaded from style.css file. To avoid that delay try to insert the css directly in style.css: http://screencast.com/t/kOQTD07V clear all caches and test again.

Thanks!

Hi

Thanks for the suggestion. I’ve added it on our list and we will consider it for futures updates. However we have to chose carefully what features we will implement as we have over 250 features requests on our list and the users must receive what is best from us.

Thanks!

Hi

Unfortunately the files from booster platform can’t be edited in child theme, so the only way is to edit the main theme file. For more information regarding the child theme support with our theme please check our documentation here: https://forum.tagdiv.com/newsmag-child-theme-support/

Thanks!