Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

This issue is discussed already here: https://forum.tagdiv.com/topic/how-do-i-stop-the-autoscrolling-to-next-article/

Thank you!

Hello!

Let the offset posts field from the settings empty with no space, no value and see the results!

Thank you!

Hello!

I’ve checked your website on both browsers and it seems to work well.
Please clear your cache(also from your browser) and try again.

Thank you!

Hello!

Please provide more information, screenshots and your website link in order to help you.

Thank you!

Hello!

It should work. Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

Hello @mujeebdaze!

You should be able to edit that with Tagdiv Composer, it could be an inline text.
Click on the text and you can edit it in the element’s settings in the left side in Composer.

Thank you!

Hello @Rony123456!

I’ve checked your website on mobile and desktop too and it seems the feature work well.
Did you solve your issue?

Thank you!

Hello!

I’ve checked the email and I couldn’t find it because you did not paste the link to this topic. Please resend the email at contact@tagdiv.com and provide the following:

– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

Yes, I’m sure. It is written also in the documentation which I provided you above.
For more details, please read carefully the documentation once again.

Thank you!

Hi,

That’s strange! Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

Hello!

You can use a license key for one single product, but if you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hello!

I’ve checked your website on desktop and mobile and all images are displaying well.
Please clear your cache and try again.

Thank you!

Hello!

A workaround could be to restore a revision from that template like this: https://www.screencast.com/t/ZK5O8Ljmg

Hope that helps you!

Thank you!

Hello!

Please provide your website link in order to help you.

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

Hello!

Edit the page with TagDiv Composer, then click the row of the element, and change the value from row stretch.

Thank you!

Hello!

The problem there might be that our javascript is not loading on that page because it could be an error from somewhere else. Please provide a screenshot with your console log and your website link in order to help you.

Thank you!

Hello!

If you need a PRO/cloud template, you should use TagDiv Composer plugin.
Do not use both page builders on the same time.
For the moment, the only solution is to shift from WPBakery to Composer. Please check our guide to know how to shift from WPBakery to Composer: https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thank you!

Hello!

In order to edit a page/post with TagDiv Composer you need to use a PRO/cloud template and not a default one. For more information about TagDiv Composer, please check our documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Hope that helps you!

Thank you!

Hello!

If your settings are missing, then please make sure you have Standard pack plugin installed and active and try to restore a backup from Theme panel -> Import/Export and please do not press “Reset”.
Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Hope that helps you!

Thank you!

Hello!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.

Have a nice day!

Hello!

Please provide more information, screenshots or a video with exactly the issue you have met.

Thank you!

Hello!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.

Have a nice day!