Hello!

In this case you can use the import / export feature that is found in Theme panel: https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hello!

We need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

I’m glad that you have such great results.
Our developers are working a lot to improve the page speed in every update and also to add more settings and more possibilities to change the design or the structure of the websites based on the client’s requirements.

Thank you so much for your feedback and kind words!
Have a nice day!

Hello!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
If the problem is still there, then please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate more into this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

For the first issue, we discussed in this topic: https://forum.tagdiv.com/topic/newspaper-11-team-member-block-image/
For the second issue, please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

First of all, please make sure your theme, wordpress, plugins are up to date.

Thank you!

Hello!

I’m sorry, but your website is looking like this: https://www.screencast.com/t/LzA6bfgaHT
First of all, please make sure your theme, wordpress, plugins are up to date.

Thank you!

Hello!

Please make sure you select the type of the post format like this: https://www.screencast.com/t/VIXFuOFl
I tested on my end and it should work.
It is made like that for posts.
For posts there is this feature, please check this article:https://tagdiv.com/newspaper-theme-video-popup-sticky-video-features/

Thank you!

Hello!

Did you tried to add a logo when you edit the homepage with TagDiv Composer like this?: https://www.screencast.com/t/QgU3FFpgjJHT

Let me know the results!

Thank you!

Hi,

Please make a full backup and send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Please note: “This sorting option will pick posts that are popular in the last 7 days, ordered by page views.” This means its not sorting by the publish date, just by page views from last 7 days.
If this is not working in such way, please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Hello!

The issue has been discussed already here: https://forum.tagdiv.com/topic/big-problem-please-help/

Hope that helps you!

Thank you!

Hello!

If you mean TagDiv Composer, then be sure you use a cloud template and not a default one.
Try to do these steps also:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Thank you!

Hello!

Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Hello!

If I understood correctly, then a possible solution could be this one: https://forum.tagdiv.com/primary-category/

Hope that helps you!

Thank you!

Hello!

If you will have any problems after that, then do not hesitate to contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

I checked your website and it seems you have the same header and footer.
Please clear your cache and try again(also from your browser).
Did you manage to solve the issue?

Thank you!

Hello!

Please make sure you have Font Awesome installed and active.
Try to do these steps also:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Let me know about your results!

Thank you!

Hello!

If you reinstall Composer and did not help, then please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Let me know about your results!

Thank you!

Hello!

Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Let me know about your results!

Thank you!

Hello!

Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Let me know about your results!

Thank you!

Hello!

For cloud template, you will have a setting in this element in Composer: https://www.screencast.com/t/OfMCBJRXLXL
You can enable on desktop and mobile too.

Thank you!

Hello!

Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Try to do these steps also:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
We recommend using the WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let me know the results!

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!