Bettina Hello!
You can reset the license from theme panel -> system status -> https://imgur.com/FcSzuAu
then, go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
Hope this will help you!
Bettina Hello!
Please add this CSS code in Newspaper -> Theme panel -> Custom code -> Custom css :
.td-video-play-ico {
display: none !important;}
Let me know about your results!
Thank you!
Bettina Hello!
Please try to update the plugins and also the theme.
Let me know about your results!
Thank you!
Bettina Hello!
The GDPR Cookie Consent Banner plugin is not a tested plugin with our theme.
Unfortunately, no other plugin in this sense has been tested with our theme. Also, we can not provide support for untested plugins.
Thank you!
Bettina Hello!
Please make sure that you have activated the proper thumbs “324×160”, in order to show the featured images properly.
This can be found in here: https://www.screencast.com/t/N18dR3qZrh
After activating the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/
Thank you!
Bettina Hello!
First, you need to add the element called “Header logo” with TagDiv Composer, then you can do these settings.
Thank you!
Bettina Hello !
We need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look!
Thank you!
Bettina Hello!
Please provide a link to your website page, in order to help you.
Thank you!
Bettina Hello!
Unfortunately, if you have installed Mobile Theme plugin, then you can not change the design of itself.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with it’s own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
If you want to change the design of the mobile version, then you can create the mobile pages with TagDiv Composer plugin. Otherwise, you can let the mobile version responsive, and the design will be the same like in desktop version.
Thank you!
Bettina Hello!
The pro demos are made using tagDiv Composer and cloud templates from tagDiv Cloud Library, this can be edit only with tagDiv Composer. If you have WP Bakery enabled, then the cloud templates will not work correctly.
Also, we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/
Please disable the WP Bakery plugin and let us know about your results!
Thank you!
Bettina Hello!
You could enable or disable the category tag on any module. Please follow our guide and information from here: https://forum.tagdiv.com/category-tag-on-modulesblocks/
Hope that helps you!
Thank you!
Bettina Hello!
Unfortunately, the Tech News PRO demo hasn’t mobile version.
Sorry for the inconvenience!
Thank you!
Bettina Hello!
1. You can add the element called “Single Post Via” with TagDiv Composer plugin and the element will update the post in that zone where you put it with the plugin.
2. If is only after the theme update, please make a full backup and send us an email at contact@tagdiv.com and set the link of this topic in the email. We will inspect the situation and provide a fix.
Thank you!
Bettina Hello!
You need to set up your menu like sticky to can keep it there when you are scrolling the page. The English version of your website is not working at all because it is redirecting me to the original url of your website.
Thank you!
Bettina Hi @meihaoing!
You can simply hide elements on mobile viewport when you edit that post with TagDiv Composer, check this video: https://www.screencast.com/t/qOE1ts2Lp
Hope that helps you!
Thank you!
Bettina Hello!
This happens because you have in settings > discussion check the box for automatically closed comments after a set numbers of days -> https://www.screencast.com/t/96CzDYJIrl please uncheck the box and save the settings, after that clear all cache and see if there is still a problem ( the “Comments are closed” text should disappear and comments will open again ).
Thank you!
Bettina Hello!
You can change the link for social networks by accessing Newspaper -> Theme panel -> Social networks -> Social networks.
There you will find all your links that you set it up.
Thank you!
Bettina Hello!
You can add posts to your menu if you access Appearance -> Menus -> Posts and choose a post from the list below, add to the menu and save the menu like in this screenshot: https://www.screencast.com/t/kRkEIvbIA\
Note that you can change the name of your post how you need to appear in your menu.
Thank you!
Bettina Hello!
This situation appear when you are using the mobile theme plugin and the cache plugin that you have do not has options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
Thank you!
Bettina Hello!
From what you describe it seems you have installed Mobile theme plugin. If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with it’s own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Better deactivate the plugin and see the results.
Thank you!
Bettina Hello!
You will have to first start looking for a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Bettina Hello!
Please try to change the color with this css code:
.td-business .td-header-style-1 .td-header-main-menu {
background: #6e0033 !important;
}
Copy and paste in Newspaper -> Theme panel -> Custom code -> Custom CSS and change the color code with the color you need in your menu.
Thank you!
Bettina Hello!
If you disable the LazyLoad there will ofcourse be no animations.
Again, when LazyLoad was active, the site works fine for me and even some other colleagues tested it and it worked just as fine.
Thank you!
Bettina Hello!
This can be possible to change it like in this topic: https://forum.tagdiv.com/topic/mobile-menu-54/ ; where I was explaining to another user how to add the mobile menu on tablet viewport in a video at the bottom of the page.
Hope that helps you!
Thank you!
Bettina 
