Hi,

Thanks for your appreciation.

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If the issue is still there afterwards, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello Juan,
Thank you for your appreciation. You can try adding this css code in your theme panel-> custom code section:

@media (max-width: 767px){
.td-header-wrap .td-header-menu-wrap-full, .td-header-wrap .td-header-menu-wrap, .td-header-wrap .td-header-main-menu{
    height: 40px !important;
}
#td-top-mobile-toggle i, .header-search-wrap .td-icon-search{
line-height:42px;
}
#td-top-mobile-toggle i{
    width: 40px;
}
#td-top-mobile-toggle i, .header-search-wrap .td-icon-search{
width: 40px;
}
}

You can change the values in the code to your preference.

Thank you!

Hello,

In this case the best course of action is to make a duplicate of your site on a staging environment. You can try using the duplicator plugin and then contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate why this happens.

Thanks.

Hello,

Please disable and delete your current version of the amp plugin and download the theme package again from themeforest. Install the amp plugin again from that package you downloaded. There was a faulty version of amp uploaded by mistake but it was corrected soon after.

Thank you!

Hello,

Thank you for your appreciation.
Unfortunately you will only be able to do this if you move the related articles to the sidebar. The content and sidebar are 2 separate containers that show one after the other on mobile devices. You can get the sidebar to show either before your post or after your post. You cannot get it to show ‘inside’ the post content.
Sorry but there is no simple way to have the sidebar show before the related articles.

Thank you!

If your images position strangely, please use this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Hello,

The height is grabbed by the image itself. The thumb is 1068 x 0 which means it does not specify a particular height and rather lets the image use the aspect ratio and show up in full height. The easiest way to control the height of post style 13 is to upload wide images so they will not be too high and take up more of the screen than necessary.

Thank you!

Hello,

We added the h1 on logos where there is no h1 on the page. SEO requires a h1 tag.
If you want to remove it, you will have to either use the page builder + page title template where the h1 is shown in the page content, and the logo does not get a h1 tag anymore, or by editing the theme files and removing the h1 tag from the theme code: https://www.screencast.com/t/9uXujjSj

Thank you!

Hello,
There is an issue with one particular header template (style 8) that affects the related articles section. Please change the general headers template from here: https://www.screencast.com/t/eHU02M5N
Thank you!

Hello,
Indeed the hero image settings do not work properly. I have added this to our todo list and fix it in future updates.
You can assign an extra class to the element in the general tab so it can be targeted with css.

Here is an example code where you target the custom class, not the random class:

.mycustomheroclass::before{
background-position: top center!important;
}

Thanks.

Hello,

The homepage post has a post id filter here: https://www.screencast.com/t/mXyESaDpjkD
You can set the exact post you want to show.

Thanks.

Hello,

The options are still available. Please make sure you use the latest version of the theme and the theme plugins.
Please use this guide to update the theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
and then deactivate and delete all theme plugins and install them again from the main theme package you download from envato.

Thank you!

Hello,

Due to recent FB events, the platform changed their code and some facebook keys do not seem to work anymore. Please try to generate a new app and key.

Thanks.

Hello,

For the Instagram issue, please follow this topic: https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/
Please provide more details to how your 1/6 rows show as 1/1 ? Please provide more details so we can better understand the issue.

Thanks.

Hello,

You will need to disable all plugins at once. Test the site with absolutely no plugins at all. You will have to clear all caching as well.
A poor memory allocation can also cause the cpu to run at 100%. Please use this guide to properly increase the php memory and wp memory: https://forum.tagdiv.com/system-status-parameters-guide/
Also please try to update the php version to above version 7 if you use older versions of php.

Thank you!

Hello,
The error mentions a missing font family. Please check any custom fonts you might be using and make sure the font is loaded properly. Try to switch to default fonts and check for the error again.
If you still cannot get rid of the error, Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

Sorry for the inconvenience. We are aware of the review issues with the amp plugin and will release a fix for it in coming updates.

Thank you for understanding.

Hello,

Please add this custom css code in the theme panel custom code section or your mobile theme custom code section:

@media(max-width:767px){
.header-search-wrap{
display:none;
}
}

Thank you!

Hello,
Please add this code in your theme panel custom code section:

.comment-content blockquote p{
font-size: 15px;
text-align:left!important;
}
.comment-content blockquote{
margin: 15px 5% 15px 5%!important;
}

Thank you!

Hello,

Please check this forum topic for a solution:
https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/
Instagram made a few code changes that affected our Instagram widgets. Please use this temporary solution until the next theme update.
I cannot say for sure about a dot, but try this method.

Thank you!

Hi,

Please make sure you use the latest theme version 8.7.2 and also you’ve updated tagdiv amp to the version provided 1.1.
Update your theme again and the amp plugins as well.

Thank you!

Hello,

You can find the code used for these settings here: https://www.screencast.com/t/qzB9l3tn

Thank you!

Hello,

In the new theme version you can select the network you want from the theme panel: https://www.screencast.com/t/hDR2H3Ng9K0l
Please use this guide to update: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

You added the code in the top menu social icons. The multi purpose menu simply calls the same file you modified earlier: https://www.screencast.com/t/VvKeNaFKnOTG The same top-widget.php is being used on the multi purpose top bar.
The header menu h1 is the main menu template, not the top bar template.

Thank you!

Hello,

Please also test this on a wp default theme. Switch to twentysixteen for example and share your post again. See if the image issue is still there. Also try to use seo yoast and activate the og image.

Thank you!