Hello,

Our theme provides 15 header styles to choose from. If you need the logo on the left and menu on the right then headers 9, 10 or 11 will not work.
You cannot have a big logo and menu on the same line.

Thank you.

Hello,

If you use vc on posts, then unfortunately you will not be able to use our tagdiv composer as it will not work on posts and it will conflict with wpbakery page builder with some elements especially images. In this case you should continue using tagdiv composer or remove all VC elements from your posts and use the tagdiv composer. Do not use both at the same time.

Thank you!

Hello,

The blank white screen is caused in most cases by poor ssl implementation. Most likely your site url is not the same as the home url. After you make the move to ssl, please make sure these 2 boxes show the same link with https in front: https://www.screencast.com/t/ouiuuHe7UaNh
The system status screen will usually let you know about this: https://www.screencast.com/t/rFGJQ7woAb

Thank you!

Hello,

1. The forum is the official support platform. If you want a more private discussion, you can contact us via email at contact@tagdiv.com
2. It could have been a caching issue or a plugin issue.
3. The color of the hamburger icon can be set like so: https://www.screencast.com/t/tBfPD4Ihr
4. That is a custom class added to a few rows in the art creek demo. The class has specific css to it so it will make everything dark. If you want to customize a block background, you can use the tagdiv composer settings for that row: https://www.screencast.com/t/cWO5R09e5MMB

Thank you!

Hello,

Sorry but blocks do not have special conditions to filter just the posts that have the category set as primary. A block will show all posts that belong to that category no matter if it’s primary or not.
You can try an alternative solution and filter your posts by tag. Add specific tags to the posts you want to show in a block and then filter that block by tag.

Thank you!

Hello,

For pages our theme has a setting here: https://www.screencast.com/t/DKarI90hzMX
For posts you can disable comments from the post settings. https://www.screencast.com/t/xc2jxhq4HB

Thank you!

Hello,

Yes, the implementation is on the way and the new update will fix the review system for amp.

Thank you!

Hi,

Sorry but special types of ads such as in-article ads, in-feed ads, or page level ads are not tested with our theme so there could be unexpected results. You can try to use the adrotate plugin to implement this types of ads.
Sorry for the inconvenience.

Hello,

If you change it to another thumb you have to regenerate the thumbnails afterwards. If I change it to 1068×580 it works fine.
It is 580, not 508. Please check this list to see all available thumbnails:
https://www.screencast.com/t/ayLrD1rLsSgO If you try 508, it will not change the thumb.

Thank you!

Hello,

Please contact your host and ask about blacklisted plugins. Here is an example from godaddy: https://uk.godaddy.com/help/blacklisted-plugins-8964

Thank you!

Hello,

Please check your host and check the error logs. You may have an error on your install causing the high cpu load. Check all the logs and see exactly what takes up the cpu memory. I cannot say for sure why this happens.

Thanks.

Hello,

If you place the code after the opening body tag, it will actually be “before” the closing body tag. The body tag opens in header.php and closes in footer.php https://www.screencast.com/t/7gdjS0nso

Thanks.

Hello,

Yes, there is a similar issue with FB but unfortunately we cannot fix Facebook only Facebook itself can fix the issue. Due to recent FB changes, some Facebook keys will not work anymore. You can try to create a new FB app and key as mentioned here: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
The new update is due to release the following days.

Thank you!

Hello,

You already have a block title here: https://www.screencast.com/t/9A0dCiK3O9q
Where do you want to place a block title?

Hello,

The simplest way to go about it is to make a redirect in your htaccess simply redirecting the link, not changing the code for it. The authors block get the link automatically for each author in particular. You cannot change the code for specific url’s for each of the authors. You cannot alter the function to link to a particular url as all authors will link to that url afterwards. As an alternative, you can use a different element to show your authors that allows you to add a manual link to your author url. Try for example a column content element.

Thanks.

Hi,

The admin-ajax is used by various elements of the theme. These are some similar topics in the matter that you can read:

– https://forum.tagdiv.com/topic/admin-ajax-php-issues/
– https://forum.tagdiv.com/topic/admin-ajax-php-bandwidth-hog/

Use for example fewer block types, remove pagination and ajax filters on the blocks so the requests to this file will be reduced.

Thanks

Hello,

Updates get posted on the thee envato page. You usually get notifications via email. You can also get notifications if you use the envato market plugin like mentioned here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

You have scrolling issues on desktop and chrome as well. If i hover over the header ad, I cannot scroll anymore.
This can be a problem coming from the ad or from a plugin.

Thank you!

Hello,

The hover color is affected by the theme accent color: https://www.screencast.com/t/0Mns92tEkoe9
However, certain demos will override this color from the demo style. If the theme accent color does not change the hover on your links, please provide a link to your site so we can inspect it

Thank you!

Hello,

You can select the size of the ad you want to show from the ad sizes dropdown here: https://www.screencast.com/t/xKelA5wfs
If you use a sidebar on your post, then the max size of the content is 696 px. That means the biggest ad size you can implement from that list is the 640 px size.

Thank you!

Hello,

Please use this guide to make the proper memory allocation on your host: https://forum.tagdiv.com/system-status-parameters-guide/
As for visual composer, it could be a different issue than the memory allocation. Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate the issue.

Thanks.

Hello,

The categories are changed in the wordpress menus section. Please access the menus section and create the menu from scratch using the categories you create. Please use this guide to get familiar with wordpress menus: http://www.wpbeginner.com/beginners-guide/how-to-add-navigation-menu-in-wordpress-beginners-guide/
After that, please use this guide: https://forum.tagdiv.com/mega-menu/

Thank you!

Hello,

Please check this forum topic for a solution:
https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/
Instagram made a few code changes that affected our Instagram widgets. Please use this temporary solution until the next theme update.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) and ftp access so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

1. The previous and next article section has always been there. If you are unsure whether a feature is part of the them or not, please check the demo: https://demo.tagdiv.com/newspaper/wordpress-news-magazine-charts-the-most-fashionable-new-york-couples-in-2016/
As you can see the next and prev section is present on the demo as well .
It is a default WordPress functionality.

2. Do not use the customizer as the theme options were never designed to work from it.
The post options are found ion post edit and the theme options are found in the theme panel.

Thank you!