Hello,

Unfortunately altering a theme sorting option is not simple. You have to create a new sorting option. here is an example of how a new sorting option ca be built:
https://forum.tagdiv.com/topic/implemented-new-sort-most-popular-among-posts-of-last-7-days/

Thank you!

Hello,

You are probably using deprecated elements on that page. Visual composer has a few elements that were replaced in more recent versions. Please try to re-create that page. Test the composer on a new page to see if you still get the same errors. and if not, try to re-create the design on a brand new page using the current elements.

Thank you!

Hello,

What error are you receiving when creating a new page? Does it work on a wp default theme?
Please provide more information.

Thank you!

That is the sidebar you are seeing on mobile with the child with glasses: https://www.screencast.com/t/sYN5GdxotW6 how was it deleted when I can still see it on both desktop and mobile?
The footer is the same on both desktop and mobiles.

You seem to have a caching issue. That is why you cannot install wp super cache. Please try to install it on a wp default theme like twentysixteen and see if it works there.

Thank you!

Hello,

That is why I mentioned the email address. You do not have to share the password publicly. You can create a test user for us with admin rights from the users section so we can take a look. Sorry but some things cannot be fixed until we inspect them.

Thank you for your understanding.

If none of the image sizes and positioning fit your style, then please use another element instead. You can try to implement an image inside a text box or try another image element as there are others to choose from: https://www.screencast.com/t/E3ON773WaUS

Thanks.

Hi,

Sorry but we have not tested any such plugins so I cannot provide a recommendation. Maybe our users can help if they have experience with such a plugin.

Thanks.

Hello,

Please provide a link to your site so we can inspect it.

Thanks.

Hello,

Sorry but there is no simple way of making the trending now element show the full quote size because quotes have different sizes. You either get a white space when the quote does not need 2 lines of text or your content permanently shifts up and down based on the quote length. It is better to limit the title on a single row and not have any white spaces or shifting content.

Thanks.

Try the ‘cover’ image size.
Thanks

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

1. The shortcodes of the tagdiv composer are encrypted. That is why the code looks like that.
2. I’m not sure what you men. Are you able to see that code on the front-end? Please provide more specific details to the issue you are facing.

Thanks.

Hello,

I tested the code again and it works as expected. You are maybe not implementing it correctly. Please add it to your custom css box and make sure there are no errors in there. A big red X should hint an error.

Thank you!

Hello,

Our theme ad system only places ads across the whole site, not just specific parts of it. In order to achieve this you will need an ad management plugin.

Thank you!

Hello,

Please make sure your theme and theme plugins are up to date. Please update your theme to the latest version and then disable and delete the theme plugins and install them again from the main theme package.

Thank you!

Hello,

Unfortunately we do not have access to the envato platform. You are referring to an envato account so please contact envato by using this form: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us

Thank you!

Hello,

This happens because of the optimization made on your server. Css gets loaded last and the styles are pulled after the page loads. The only solution to this is either disable the css optimization whether you know about it or not, or change colors directly in style.css and replace the blue color directly, but you will need a bit of css skills for it in order to know what to look for as style.css is a big file.

Thank you!

Hello,

Please check: https://forum.tagdiv.com/topic/tagdiv-composer-serious-error/

Thanks.

Hello,

Unfortunately only pages can have a wider layout. Posts and other templates have a fixed width. Please provide an example of what you are trying to achieve.

Thank you!

Hello,

There is something very wrong with your page. There are multiple elements that do not position as they should by default.
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

We did not experience this with our theme so this could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme. Then test the cache again.

Thank you!

Helle,

Your ads appear just fine now: https://www.screencast.com/t/nfLkvgeG
As Chris says, there are issues with adsense that sometimes the ads do not get delivered but they are usually back in a few hours.

Thanks.

Hello,
You can add this css code in your theme panel-> custom css box to remove the underline:

.sf-menu > li > a:after{
display:none;
}

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Sorry but the theme does not have such a feature available. The mobile version will show as many elements as it can based on the width but even 1 pixel even if not distinguished by the human eye can hold back a menu item from showing up in the filter. Sorry but there is no simple way of adding another item in the ajax filter.

Thanks.