Hello,
It is your pages that get this behavior. Most likely you have settings on those pages that break the mobile layout.
Please check your blocks design options. You added margins and padding to the elements and they are affecting the mobile version as well. You can add those values for each viewport in particular from the tagdiv composer block settings.

Thank you!

I have added this to our list and passed this information on to our dev. team. Hopefully we will be able to provide the required implementation for the new php version soon.

Thank you!

Hello,

The mobile theme should provide a placeholder image like so: https://www.screencast.com/t/ieKQZtsoA
Please check your theme panel and enable the no thumb image: https://www.screencast.com/t/pVuhF3mIeIP

Thank you!

Hello,

The top article ad will not show up above the featured image. The article top ad will always display below the featured image. The only ad that can be above the featured image is a header ad.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,
You can have https and use the theme properly but you need the right configuration.
Please use these settings for cloudflare:
https://forum.tagdiv.com/cloudflare-cdn/
and use these guides for proper ssl integration:
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
https://css-tricks.com/moving-to-https-on-wordpress/
https://yoast.com/dev-blog/move-website-https-ssl/
https://forum.tagdiv.com/topic/moving-to-ssl/

Thank you!

Hello,

The videos need to be public in order for the theme to grab them. If they are restricted and not visible, they will not be visible for the theme widget as well.

Thank you!

Hello,

Please make sure you post the correct URL. There is a typo in your url
The dots are the dots that are supposed to be under the images to know where in the carousell your are but you are not using the page builder properly. You have a column setup that is not recognized by the theme. Please use this guide: https://forum.tagdiv.com/how-to-use-visual-composer/

Thank you!

Hello,

Both your issues are related to cache. You are still serving the olkd style.css from the previous version through your cache. Please clear all caching starting from the browser cache then cache plugin and cdn server.

Thank you!

Well the old style is not available anymore. The new social icons took their place. You cannot replicate the EXACT look of the old style of the social icons.

Thank you

Hello,

Please check your ads as google has such a thing as ‘autoplaced’ ads.
Adsense offers a bunch of different ads, not just one type. Please choose carefully which type of ad you insert to your site. The basic, standard adsense ad is the tested and recommended adsense ad to use.

Thank you!

Hello,

If you want the look of the tagdiv composer then you will have to place each individual video ID in the youtube playlist section as mentioned here: https://forum.tagdiv.com/video-playlist-2/
There is no alternative at the moment.

Thanks.

Hello,

Try to add this code in the theme panel-> custom css box:

.td-header-top-menu-full {
border-bottom: 1px solid #e9e9e9;
border-top: 4px solid #009688;
}
.td-header-style-1 .td-header-gradient::before {
height: 5px;
position: absolute;
bottom: 0;
background-color: #009688;
}

Your site is not boxed however so the lines will go full width. If you want to have it boxed as the NM demo, you will have to add a background image in the background section of the theme panel.

Thank you!

Hello,

All of the theme css is located in style.css but there is no entry about the post content to be aligned to justify in our theme as if it were, the post content would be so by default. You will need to add custom code in the theme panel-> custom css section in order to align it to justify. You can try like so:

.td-post-content p{
text-align:justify;
}

As for the quote, you will have to be more precise as there are several quote style in our theme and I need to know which one you want aligned right.

Thanks.

Hello,

Try to add your code in a ‘column text’ widget not in raw html as a Yt url is not a html code.
Use the column text and paste the url in the mce editor.

Thank you!

Hello,

unfortunately the theme cannot count comments you previously had on other themes. This also applies to views. Sorry but the theme can only count comments that are created wile the theme is active. It is a theme comment count and it will not keep counting when the theme is off or other comments pulled from other themes.

Thank you for your understanding.

Hello,

Please remove the mentioned plugin from your plugins file. You seem to have a plugin active that was not tested on newspaper: /plugins/td-grids-red-pack

Thank you!

Hello,

The same code works as expected. I just tested it on 8.6 and there is no change to the author comments markup.

Thanks.

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

unfortunately the related articles cannot show in the sidebar as they need the markup of the current post. Our theme has no setting to show posts in the sidebar related to the current post apart from the already available related articles in the post content.

Thank you!

Hello,
The theme will not influence what google indexes or not.
Please check your Google Webmaster Tools under the index section for any details on this.
Generally a 500 error is an internal server error:
http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Thanks

Hello,

Block 3 uses module 1 to show articles so the module 1 titles should change the font on your top block: https://www.screencast.com/t/dBMTcqNjIV2k
I have tested the module 1 title font change on my end but could not find any issues.
Try to clear your cache if the settings do not apply. Try to change a few other fonts and see if they work properly.
Let us know how it goes.

Thank you!

Hello,

The bump has the opposite effect on our forum. You only delay the answer.
The horizontal lines seem fine on our end: https://www.screencast.com/t/ZgFIkczgZ1

Thanks

Hello,

We have seen the menu option be removed by plugin before so i think it’s safe to say it is a plugin conflict.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

What error are you getting when the install fails?
It could be a memory allocation issue: https://forum.tagdiv.com/system-status-parameters-guide/
If all else fails, FTP is the the best choice: https://forum.tagdiv.com/install-via-ftp/

Thank you!