Hello,

Please clear your browser cache, your cache plugin and purge cdn files.
The whatsapp icons shows up as expected on our end.
Also you could try this solution: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Thanks.

Hello,

This is most likely a plugin conflict.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

The + sign cannot be removed unfortunately.

Thanks.

Please provide a link to your site with the white space enabled so we can see/inspect it.

Thanks.

Hello,

I have tested this on my end but could not see the issue. Please provide a link to your site so we can inspect it

Thanks.

Hello,

It is the browser cache. Please clear browser cache or test from a different browser.

Thank you!

Hello,

Those lines were added custom in the news magazine demo If you want to replicate them, they can only be added through coding. Here is the code used on the demo: https://www.screencast.com/t/I0amrVg4

Thank you!

hello,

I already mentioned the images are needed for the multi-purpose plugin and cannot be removed unless you do not use the multi-purpose plugin. Disable the plugin and you can delete the images. Enable it, and the images will be back.

1. We have not tested ahmed kaludi’s ampforwp plugin Sorry
The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

2. That template does not come from our theme. This is your 404 error, not the one in your screenshot: https://www.screencast.com/t/h1bSr37XT1I
Your authoer pages work as expected: https://www.screencast.com/t/Ml9XlPLZdTgL

3. Please clear your browser cache. test from a different browser if you do not believe me.

4. We have absolutely no reports of any such occurrences. If likes disappear, they stay gone. They do not appear again. Please test this as well as the images issue on a sub-domain created for testing purposes with a fresh install of wp and the theme without optimization and plugins.

5. where are the post views not showing up?

6. the wp admin gets slow because you use lots of plugin and have poor memory allocation. Please use this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Please also use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and cluodflare and these settings: https://forum.tagdiv.com/cloudflare-cdn/
The use this guide to increase the site loading speed: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,
Please disable and delete the current version of your mobile theme plugin and install it again from the newspaper 8.6 package. Also do this for the mobile theme plugin.
If the issue is still there, please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,
Please add this code in your mobile theme custom css section:

@media(max-width:767px){
.category-el-temps .td-post-featured-image{
display:none;
}
}

Thank you!

Hello,

1) please check: https://forum.tagdiv.com/topic/how-can-i-change-travel-demo-main-bag-ground-image/

2) the big grid used in the travel demo is not available in other demos. If you are trying to re-create the design on an other demo, you will have a hard time doing so as each demo has it’s own custom style. Please install the travel demo and then use this page layout. This is the ‘shortcode’ of the page layout. You can simply paste it inside your page editor in classic mode and text mode: http://screencast.com/t/SUt9ItUc the code: http://pastebin.com/RAA6DkWp

3) That is a block 4 but that is the custom design it gets on the travel demo. This is the default look of the block: https://demo.tagdiv.com/newspaper/block-4/ you have to use it on a full width row without a sidebar in order to get 3 columns of posts.

4) Sorry but the unique articles option does not work with pagination. It only works on the first load. – https://www.screencast.com/t/0epOsh4wR

As for the follow up, it is a cdn issue. it is the mobile background image. Please remove the rocket loader setting on your cdn server.

Thank you!

Hello,

This is because you are referring to different types of images. An image set as a featured image can display in many different ways based on the post template chosen: https://forum.tagdiv.com/post-templates-2/
An image added to the post content will not be able to go full width.

Thank you!

Hello,

You can remove the date from the theme panel like so:
https://www.screencast.com/t/HOgElSP1K70a and https://www.screencast.com/t/n8tgCDrPU
This removes the date from the theme side but I cannot say for sure if google will not be able to grab the published date directly from WP. In that case you will need to find a plugin that can hide the date from wp so google cannot grab it.

Thank you!

Hello,

The hero scene text can be changed from here: https://www.screencast.com/t/1FQzQvTf
It seems some options are missing from your install. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Sorry but our theme does not provide such in depth customization of the back-end settings for specific users. The theme settings are either all available or none at all for users. If you want to change this implementation, coding skills will be required to create conditions based on the current_user_can function https://codex.wordpress.org/Function_Reference/current_user_can

If you do not have coding skills we recommend hiring a freelancer to hep out as we cannot provide any customization services at the moment.

Thank you!

Hello,

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If the issue is still there please check your file permissions on the server.

Thank you!

Hello,

Please provide a link to your site so we can inspect it

Thanks

Hello,

In order to increase the page speed you should use this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,
We have encountered this issue before. It is caused by plugin conflicts. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please check this section of the theme panel: https://www.screencast.com/t/KMVMNQg0w
If you want a different message, you can translate it here: https://www.screencast.com/t/ML7ZNa6Z
If you want to create a whole new template you will have to do it by hard-coding it in this file: https://www.screencast.com/t/NrER2wnHp9

Thank you!

Hello,
Sorry but our theme comment count will only count our own comments, not the fb comments. Thanks.

Hello,

Some shortcodes work in our ad spots like for example adrotate shortcodes, but I cannot say for sure about all shortcodes. Try it out and see if your shortcodes work or not. If they don;t unfortunately we cannot offer any customization services.

Thank you!

Hello,

It could simply be a caching issue. Please clear all cache from the cache plugin, cdn server and browser cache.

Thank you!