Helo,

1) Please add this css in your theme panel -> custom css box:

.td-art-creek .td_module_mx4 .td-post-category, .td-art-creek, .td_module_related_posts .td-post-category{
margin-top: 0!important;
}

2) It seems you have an empty block element above the slider. Please edit your page and remove the empty element.

Thank you!

Hello,

Please use font awesome instead: https://wordpress.org/plugins/font-awesome-4-menus/
You can try to use the code implementation for each icon: http://fontawesome.io/icon/free-code-camp/

Thank you!

Hello,

Sorry about that. It seems we missed the child theme logo. We will fix it in the next theme update. It will not influence the proper functionality of the child theme though.

Thank you for your understanding.

Hello,

Those are not theme files you modified. They are WP files. That is wp-includes/functions.php, not the theme functions file found in wp-content/themes/newspaper/

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation and provide more explicit details to the exact errors you are getting to make our search easier/faster.

Thank you!

Hello,

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Thanks.

Hi,

Please try this solution: https://forum.tagdiv.com/topic/source-name-source-url/

Thanks.

Hello,

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also please increase your system status parameters as mentioned here: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

In most cases this was a caching problem. We can only recommend wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
We have not tested any other cache plugin.

Thank you!

Hello,

In order to get a boxed view you will have to add a background image or color to your site. White counts as well: https://www.screencast.com/t/6ndVlIeY

Thanks.

Thank you Chris for backing me up. A beer on my behalf 🙂

@techpaced
Sorry if I sounded rude but in some cases we are ‘bombarded’ with many, many requests and it is hard to be as explicit as possible. We try to be efficient as possible and sometimes we can get misunderstood for being rude. I can assure you it is not the case. What I was trying to say above was there is no easy way to do it. There is no alternative. If an option is available in the theme, then it has to be created and that is not easy in most cases. It requires time and effort put into it and we cannot provide customization services unfortunately.

Thank you for your understanding.

Hello,
You can use a sidebar ad
https://forum.tagdiv.com/sidebar-ads/

and use this method for any custom implementation:

https://forum.tagdiv.com/using-other-ads-non-adsense-ads/

Thank you!

Hello,

You can add an ajax filter to all of your blocks on the front page. edit each one in the tagdiv composer and enable the ajax filter for each one.

Thanks.

Hi,

Sorry but we do not work on weekends. Please check the support hours in the top right of the screen.
Please edit the slide in revolution slider and decrease the font a bit so the title does not fall on 2 rows as the elements on the slide are not dynamic. They have an absolute positioning coming from the revolution slider plugin.
The alternative solution would be to remove the author of the post on the slide or to change it;s position in the slider to be on the bottom of the grey area so if the title should fall on 2 columns, the author would still be seen underneath.

Thank you!

Hello,

Since it is not tested, no matter the popularity, it still has a change of not working properly. Sorry but testing a plugin and marking it as tested and approved, means we have to make proper implementations for the theme on each of the respective plugin updates. We do not have any feedback on Envira. Sorry. We only tested the ones on that list.

Thanks.

Hello,

In order to move over from VC to the tagdiv composer you should follow this guide https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
As for the ad on the bottom of the post, please check the ads section of the theme panel and remove any unwanted ads. That is the ‘article bottom ad’

Thanks

Hello,

Our theme cannot go full screen width. It has a fixed width of 1078 px for the main content. On pages you can use a stretch row option from the row settings and you can force the header and footer to be full width from the theme panel: https://www.screencast.com/t/4gBGF2cG9c2q
You will not be able to make the post, categories and other templates full width though.

Thanks.

Hello,

Sorry but the theme slide does not have any extra loading effects. If you need more complex slides, please use the revolution slider plugin that is bundled with the theme:
https://forum.tagdiv.com/how-to-install-revolution-slider-v5/

Thanks.

Glad you figured it out. it was most likely the htaccess code.
Have a nice day!

Hello,

Block 11 uses a thumb size of 218 X 150 https://www.screencast.com/t/vGlueHYV – https://www.screencast.com/t/NkAf4VIfBh

Thank you!

Hello,

We have no reports of such issue until now. Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

The text on the more articles box can be translated from the theme translations section:
https://www.screencast.com/t/9Xrcf6q4PA

Thank you!

Hello,

That section is called an ajax filter and can be activated on each block in particular from the block settings. Please use this guide: https://forum.tagdiv.com/block-settings-tutorial/

Thank you!

@NextdMedia Pleas eupdate your theme and social counter plugin. (plugins do not update automaticaly)

@andresgsm Please use this guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Thank you!

@both

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!