Hello,

Does your author have any comments at all? I cannot find any comments on your site at all. If there are no comments, what is the counter supposed to show?

Thank you!

Hi,

Please make sure the proper settings are made on your counter and make sure your id is set properly and your facebook fan page is set to public:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If you still have trouble with the counter please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer. Also, provide there the link to this topic so we can easily identify you.

Thanks.

Hello,

Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate why this happens. Please also include a link to this topic

Thank you!

Hi,

Unfortunately this is a problem in the latest update. Please use the fix mentioned here:
https://forum.tagdiv.com/topic/problem-after-update-3/#post-187032

Thank you!

Hello,

If you are asking this question then most likely NOT.

A child theme is used if you do code modifications to the main theme files. If you have coding skills that is. A child theme has no other functionality besides allowing you top change the code and not affect the main theme files.

Thank you!

Hello,

Sorry but the theme has no option in this regard. Please check a few online tutorials on how to make your site downloadable through android.
Here is an example but it has not been tested: https://wordpress.org/plugins/wordapp-mobile-app/

Thank you!

Sorry but unfortunately this is the case with premium themes. It cannot be compatible withe every plugin out there. For the ones on the list mentioned by Edward above, we maintain compatibility in each theme update. That means we test the plugins in the new version and fix the compatibility problems if any are found. That is why we can keep the plugins as tested and recommended. As you can imagine, we cannot do this for every plugin.

Thank you for your understanding!

Hi,

Please provide a link to your site so I can inspect this.

Thanks

Hello,

Please check under the modules MX fonts: https://www.screencast.com/t/dyvuvl9yPQ

Thank you!

Hello,

Wordpress customization and colors are not theme related. Please read this guide: http://www.wpbeginner.com/beginners-guide/how-to-change-the-admin-color-scheme-in-wordpress-3-8/

Thanks.

Hello,

Single image blocks are the first to be affected if using both page builders at the same time. Please do not use both the visual composer and the tagdiv composer simultaneously. Please only use one or the other.

Thanks.

Hello Glenn,

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Thanks.

Hello,

Please download the theme again as there was a faulty theme package uploaded. The correct one is now in place. Please download the theme again from envato and update your theme again.

Thank you for your understanding.

Hi,

Please use this guide: https://forum.tagdiv.com/facebook-share/

Thank you!

Sorry but I do not understand properly how to help.
Your sidebar area as well as part of the header and footer are already green.
I cannot see any error as you mention when you scroll the green area disappearing though.
Please provide more details to what you want to achieve

Thanks.

Hello,

It would but unfortunately there is no simple solution we can provide in this regard. The theme does not have any setting or feature in this regard so it has to be made custom. You can hire a freelancer to help out from sites like studio.envato.com

Thank you!

Hello,

The absolute best way of going about this is to read the theme documentation and learn how to build pages in the page builder. Then you can build whichever layout you need/like using our theme

Please start here: https://forum.tagdiv.com/tagdiv-composer-tutorial-2/
This guide shoud help with the settings: https://forum.tagdiv.com/newsmag-block-settings-tutorial/

Here is a more visual presentation of the page builder even though it’s from our newspaper theme but the builder works in the same way:

Thanks.

Hello,

I think this is the guide Catalin was trying to show:
https://forum.tagdiv.com/block-settings-guide/
SInce the new tagdiv composer, our documentation no longer covers visual composer settings, but the block settings are the same ones on both builders.
You cna change a block title from the block settings. Please access your page and edit the blocks in your preferred page builder.

Thank you!

Hello,

The exact same solution applies. Please make the implementation again though as updating the theme means the files have been overwritten and your modification you made is no longer in place.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please make a request via email at contact@tagdiv.com and we will provide the theme version you need. Our archive only goes back as far as newspaper 7 though so we will not be able to provide any older version.

Than you!

Hello,

The effect is added by changing the grid style in the tagdiv composer or visual composer. Each big grid has a few styles to choose from:
https://forum.tagdiv.com/newsmag-block-settings-tutorial/

Thank you!

Hello,

Please add this code in the theme panel-> custom css box:

@media (max-width: 1023px) and (min-width: 768px){
.td_block_15 .td_module_mx1 .td-module-thumb{
width:253px!important;
}
}
@media (min-width: 1023px){
.td_block_15 .td_module_mx1 .td-module-thumb{
width:342px!important;
}
}

Thank you!

Hello,

The only tested and recommended plugins to use with our theme are these ones:

Tested Plugins:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not. Unfortunately the theme support does not cover third party implementation

Thanks.
Bogdan B.

Hello,

@Kerran elamassa
Newspaper 4 and visual composer 5 are 2 things that should not be in the same sentence. Newspaper 4 was launched 3 years ago and has since then been updated to newspaper 8. The code has been changed so much since then that the theme is basicaly a totally different one. Please update your theme to the latest version (8.1) by simply deleting your old theme and installing the new one as a totally different theme. There will be a few compatibility issues but you will have to re-create a few styles and elements in order to get the theme to work properly. You simply skipped way too many updates to have a flawless transition between versions. Sorry.

@JeffL

There are many error reports because people simply do not use the theme as intended withe the recommended plugins and the intended way of using visual composer.
If used properly and the way it;s meant to be used, the theme provides absolutely 0 errors when updating. We test our products very carefully before each release.
As for VC, you should not have purchased it as it is already provided free of charge in the theme package.

Thank you!