Hello,

Please increase your memory allocation using the system status parameters guide: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,
The new page builder is not “required”. You can still use visual composer but with a few side-notes:
– Do not use both page builders at the same time. Choose one or the other.
– Visual composer will still receive updates and will still be provided in the theme package, but all the new features we will add in coming updates will be based exclusively on the tagdiv composer.
-We will no longer develop any new options for visual composer. Visual composer will remain as an optional alternative to the tagdiv composer.

Thank you!

Hello,

The top grid in the mobile theme shows your featured posts. In order to mark a post as featured please check this guide: https://forum.tagdiv.com/featured-posts-2/

Thank you!

Hello,

In order to use the theme smart sidebar please follow this guide: https://forum.tagdiv.com/smart-sidebar-2/

Thank you!

Hello,
I have tested the product categories element and it runs properly on my end: https://www.screencast.com/t/GoBixMEW0
You may have a custom css or a plugin conflict affecting the css.
Please try to disable all plugins except woocomerce, clear cache and reset cdn files if you use it.
Then test again.
Also check your custom css in the theme panel or your child theme.

Thank you!

Hello,

Please follow this guide:
https://forum.tagdiv.com/topic/so-i-added-a-stumbleupon-sharing-button/

Thank you!

Hello,

Please do not use this option of the seo by yoast plugin: https://www.screencast.com/t/n8Cc35EofLh
The option is known to cause problems with the tagdiv composer.

Thank you!

Hello,

If your custom ad does not work with our theme ad system, you should try an alternative implementation like the ‘adrotate’ plugin for example. Using an ad plugin will bypass the theme ad system.

Thank you!

Hello,

This is most likely caused by the system status parameters not being set properly. Please use this guide: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,
The http error is a general error in WP. Please first make sure your system status parameters are set properly: https://forum.tagdiv.com/system-status-parameters-guide/ You can test the parameters in the system status section of the theme panel:
https://www.screencast.com/t/kEVB75ytJ
You can also try:
http://docs.presscustomizr.com/article/229-fixing-errors-when-uploading-images-in-wordpress
http://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/

Thanks.

Hello,

Unfortunately none of the plugins you use are tested. If you want to use a standard smart sidebar,we recommend using the smart sidebar feature that is already integrated into the theme. Please read this guide: https://forum.tagdiv.com/smart-sidebar-2/

Thank you!

Hello,

This is usually due to the system status parameters not being set properly. Please use this guide: https://forum.tagdiv.com/system-status-parameters-guide/
It could also be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thanks.

Hi,

Sorry but there is no simple solution to this request. the best option is to go in manually and set them to open in a new tab. You cannot make all links open in a nw tab with css. It has to be done by coding it and checking so the code does not affect any other links as well. It could create more problems than solutions.

Thank you!

Hello,

Sorry but unfortunately our theme does not have such an option You can change the post filter and you can set the specific posts you want to show based on the post id, but you cannot set a post into a specific place in the grid. It is done by the automatic sorting. There is no manual sort option. Sorry.

Thank you!

Hello,

I think you are not saving your changes before pressing the view button. The eye button in the page builder is not a preview button as you do not need a preview when editing live. You are already editing in a preview. The eye button will show the page in it;s final form. You have to save changes before otherwise you will not see any changes on the page itself.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Our themes were tested and work fine on Firefox, Chrome IE Opera and Safari

Thank you!

Hello,

Sorry but we have not tested any menu plugins with our theme so I cannot say for sure if one will work to completely replace the theme menu.

Thanks

Hello,

In order to remove the lighbox from certain elements, you will have to disable the global option: https://www.screencast.com/t/ahyzxrj0epSF
You will have to set the lighbox manually for each image after this is disabled though. Please use this guide: https://forum.tagdiv.com/modal-window/

Thank you!

Hello,

The settings you mention force the header and footer to remain full screen even if a background image or color is used. Normally this would result in the header ad footer to go into boxed mode like so: https://www.screencast.com/t/zLxHhTsS
But after you turn on the option: https://www.screencast.com/t/12bkIboH7TA

Thank you!

Hello,

Please provide more details to what you want to achieve so I can provide a proper answer.

Thank you!

Hello,

The best way for optimum performance would be in style.css but not in the child theme. The one in your main theme is the fastest option.

Thank you!

Hello,

If you want to insert a link in the page builder you can add a simple column text element and place your link.

Thank you!

Hi,
This depends if you use the mobile theme plugin or not. If you do not use the mobile theme, the mobile header is common with the desktop header:
https://www.screencast.com/t/dUWeD4zvTQu – https://www.screencast.com/t/udq49vBJv
If you use the mobile theme plugin, then you will need to edit this file:
https://www.screencast.com/t/G5fjL8lwbJ – https://www.screencast.com/t/6DdTYDgrH

Thank you!

Hi,

Sorry but the code is custom made for each demo in particular. If you like the style of one demo and want to replicate it on another demo, that will not be an easy task. You will need css skills as this represents customization and we cannot provide custom work. You can inspect the crafts demo css code and try to replicate it on your own install. https://www.screencast.com/t/CDwLGJulvqf
Copying the style of one demo onto another demo is not part of the theme or the theme support. Each demo has it;s unique custom implementation that cannot be moved easily to another demo. A demo is considered as a whole element. You cannot have parts of one demo on another demo. It has to be made custom if you need it that way.

Thank you!

Hello,

Sorry but the blocks do not have a search option available. The search option in our theme is added in the main menu, not on blocks.

Thanks.