Glad you solved it!

Hello,

Unfortunately the plugins are activated for all site versions at once. You cannot remove a plugin just for the mobile version from the theme settings. It can be done with a custom implementation like:
https://wordpress.stackexchange.com/questions/72491/how-can-i-disable-a-plugin-for-a-mobile-phone
https://wordpress.stackexchange.com/questions/165796/deactivate-plugins-only-for-mobile-devices

I hope this helps.

Thank you!

Thank you for your suggestion. I will add a +1 to this request on our list for future updates.

Thank you!

Hello,

Your image folder should not be accessible through the browser at all. That is a folder structure and the files found in that folder should only be accessed through ftp, not directly through the browser.

Thanks.

Hello,

Please provide a link to your site so we can inspect it. We will have to inspect the html structure and see why this happens.

Thank you!

Hello,

This is a common issue of WordPress. Please use this guide for a possible fix: http://www.wpbeginner.com/wp-tutorials/how-to-fix-are-you-sure-you-want-to-do-this-error-in-wordpress/
If you still cannot install the theme , try the ftp method: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello,

If you want to remove the g+ and pinterest share icons, you can add this custom css in the theme panel-> custom css box to hide the icons:

.td-social-google, .td-social-pinterest{
display:none!important;
}

Thank you!

Hello,

Please access the post settings and check the sidebar option and make sure you have a sidebar selected: https://www.screencast.com/t/Yhzjjndr80
Also please disable all plugins except visual composer, clear cache and reset cdn files. This should remove any plugin conflicts that can affect the sidebar.
Let us know if you still have trouble with the sidebars.

Thank you!

Hello,

This is a technique used by some by creating redirects between the category pages and static pages built in visual composer: http://www.wpbeginner.com/beginners-guide/beginners-guide-to-creating-redirects-in-wordpress/
Just make sure not to use the same name for the pages as the category pages as wordpress creates conflicts if you have elements with the same name.

Thank you!

Hello,

2) I have tested the bullet points on my site but they are exactly the same: https://www.screencast.com/t/YyE2lFum the html code and css is exactly the same as well, 15px on both and the same font family. Yours could get a css from a plugin maybe. Please disable all plugins except visual composer, clear cache and reset cdn files.

3) The excerpt will grab the titles as well. Not the post title, but any title added after it. If you want, you can add a custom excerpt to each post so the theme excerpt system will not grab the text automatically, but rather show the content added here: https://www.screencast.com/t/zcVx7IQVSO

Thank you!

Hello,

This happens because you use the mobile theme plugin and did not add content to the secondary mobile editor found on pages. Please read this guide to learn about the mobile theme functionality for pages: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,

Do you maybe have a user role editor plugin installed? Our theme does not offer any control over the content based on the user role.

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello

It seems you do not have a static page set as your homepage but rather a list of your latest posts. This is a WordPress setting that is found here: https://www.screencast.com/t/wlAH7txj1AL
You can select a page to set as your homepage and then you can use visual composer to add block elements to that page: https://forum.tagdiv.com/homepage-how-to-build-and-set-it/

Feel free to ask if you have any more questions.

Thank you and have a nice day!

Hello,

We are already aware of this and we already have many requests in this regard but unfortunately due to the way our theme is built, we have not found any viable solution for this yet. We are still looking for solutions in this regard.

Thank you!

Hello,

The picture shown when sharing on social networks will always be the featured image. You cannot select which image will show up except by using plugins. Seo yoast has such a feature where you can select an image to show up on facebook instead of the featured image.

Thank you!

Hello,

If you do not use a cdn server then you do not have to clear cdn files.
Please contact your host and check if you have the right permissions to upload plugins. Also please make sure you increase your system status parameters like so: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

The white space comes from a google code https://www.screencast.com/t/BTkgRFFV5vQ
It generates an empty iframe at the top of your site.

Thank you!

Hello,

Sorry but on a boxed layout you will not be able to have a full width element. It will be contained in the margins of the site.
The header menu and homepage post are not contained in the main page container that is why they do not have the margins, but anything in the main content will receive the content margins and padding.

Thank you!

Hello,

Unfortunately the separator does not have a font size option in the fonts section of the theme panel.
Try this css ion the theme panel-> custom css box:
.vc_separator h4{
font-size:19px;
}

Thank you!

Hello,

Unfortunately the theme has no control over the browser tab. You can change the name from the seo by yoast plugin under titles and metas.

Thank you!

Hello,

It means you can use any version of php 7.0 just not 7.1 yet. From the next theme version we plan to add full compatibility with the latest version of PHP.

Thank you!

Hello,

Please follow this topic for a solution:
https://forum.tagdiv.com/topic/costum-ad/

Thank you!

Hello,
It means it works partially. Your facebook page is not set to public. Please make your facebook page public as the social counter needs to have access to the likes without logging in to facebook.
Thanks.

Hi,

Try to target the container above that one: .td-banner-wrap-full
Here is an example:

.td-banner-wrap-full{
background-color:transparent!important;
}

Thank you!

Hello,

Unfortunately this is a known issue and will be fixed in the next update. For the moment, please use this topic for a fix: https://forum.tagdiv.com/topic/woocommerce-default-pages-problem/

Thank you!