Hello,

The top header ad works just fine: https://www.screencast.com/t/uwKwOlLz
The ad under your menu does not come from the theme. It has a class of google-auto-placed which is not a theme class. It most likely comes from a plugins. Please check your plugins to see which one places the second ad.

Thank you!

Hello,

Our theme does provide this functionality. You can simply change the post style to style 7 and there will be no more featured image shown on top of the post.

Thank you!

Hello,

The categories are not pages unfortunately so you cannot add elements to them as you would on a page in visual composer. There are no settings for adding content to the category pages. You can change the layout from the theme panel like so: https://www.screencast.com/t/xB3UjdgfEop but you cannot use the page builder on categories.

Thank you!

Hi,

I think you meant the big grid at the top but you probably changed to a 5 image layout:)
The grid will show the row background in between the big grid so changing the row background will cause it to show different colors on the “borders” Unfortunately it will also show the padding around the element https://www.screencast.com/t/LhaeLFWK33n
so you will have to adjust it a bit using the design options: https://www.screencast.com/t/GX3CsNp9lg
It can be done like so: https://www.screencast.com/t/Hrd0kENQV89Z

Thank you!
Bogdan B

Hello,

Please make sure you download he full theme package. The child theme will be found under the ‘code’ folder: https://www.screencast.com/t/9trDduvA2c

Thank you!

Hello,

@Nur-Art Please understand there is nothing to fix. This is the intended way of using the grids. We will not change back to the old implementation as it will defeat the purpose of the code we implemented to add the message you want to get rid of. If you want to use them on 2 columns you will have to alter the theme files and use them through customization.

@ Arved007

It works fine on our end: https://www.screencast.com/t/JwNhnHoMvmsh The settings work just as before. Here is the back-end of the example I provided: https://www.screencast.com/t/kU6qU83si92a in the row general tab I only set a stretch row option.

Thank you!

Hi,

You probably did not insert the code properly.
http://www.screencast.com/t/CUTd6WAMgET4
and then ad this code in the theme panel-> custom css box:
.avatar-32{
float:left!important;
padding-right:5px;
border-radius:20px;
}

If you cannot make this customization you will have to get some help from someone code-savvy.

Thank you!

Hello,

But the page you mention is not a category. It is a static page. If you want to hide the meta information of a category in blocks that appear in pages and not in the category template, you will have to alter the theme code and wrap the meta information in a function that checks for the category the post is in. This has to be done on each module in particular as the meta information is added in particular for each module:

<?php if ( in_category('fruit') ) {} ?>
You can wrap the meta info iun the function like so: https://www.screencast.com/t/70VNFtLR

Thank you!

Hello,
Our theme does not have any limit to the post content you can add. Please switch to a wp default theme like twenty-sixteen and check if your posts gets cut on that theme as well. Let us know how it goes.
Thank you!

We are currently investigating the issue with the theme background ad in the latest update. We will implement the fix in the next theme update. We are sorry for the inconvenience. Please use this quick fix by adding this code in Theme panel->Custom Css box.

body {
cursor: pointer;
}
#td-outer-wrap {
pointer-events: none;
}
.td-main-content-wrap, .td-container-wrap {
pointer-events: auto !important;
cursor: default;
}

Thank you!

Hello,

Please try this simple debugging method: please disable all plugins except visual composer(disable ad-ons), clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme. The test your back-end again.
Also please increase your system status parameters like show here: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also please try to increase your system status parameters as shown here: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

1. Our theme does have a child theme support as presented here: https://forum.tagdiv.com/the-child-theme-support-tutorial/
2. Yes, our latest theme verion (7.8) includes the latest version of visual composer. Please read this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thank you!

Optimization was made overall but it depends on your install and speed optimization as well as the image you add to your mobile menu (larger images result in slower loading). Another known issue on the menu is firefox. It loads slow over firefox. It is the way firefox handles this type of animations that makes it slower loading.
Try to test it against our demo: https://demo.tagdiv.com/newspaper/ as in the demo we have not yet updated the theme version.
Thank you!

Hello,

Yes, there seems to be an issue with the background ad. Please add this code in your custm css box as a temporary solution until we fix the issue in the next update:
body {
cursor: pointer;
}
#td-outer-wrap {
pointer-events: none;
}
.td-main-content-wrap, .td-container-wrap {
pointer-events: auto !important;
cursor: default;
}

Thank you!

Hi,
Please provide a link to your site so I can inspect it.
Thank you!

Hello,

In order to get the time and date to show up you must add a date format like so in the custom date format:
F j, Y g:i a

Then the date will show up in your blocks and posts.

Thank you!

Hello,

Sorry but I do not understand what fade-in you are referring to. Our author box element does not provide a fade-in setting. Please provide a screenshot of how you are trying to add a fade-in effect

Thank you

Hello,

By default wordpress will not allow php code to be inserted from anywhewre and we have not made any implementation in this regard. We did not change the wordpress functionality. If you want to do that you can follow this guide: http://www.wpbeginner.com/plugins/how-to-allow-php-in-wordpress-posts-and-pages/
It still needs a plugin to run though.

Thank you!

Hello,
The adsense code will not work like that in a php file. If you want to place an ad in a custom spot, you will have to use the do_shortcode function
Please insert the ad code in a custom ad spot in the theme panel eg: custom ad 1, and then create a blank page from wordpress. Add an ADBOX element to the page and access classic mode in visual composer so you have access to the tiny mce editor and you can see the sortcodes on that page. The copy the shortcode. it should look like:
[td_block_ad_box spot_id="custom_ad_1"]
Then you can add that shortcode in a do_shortcode function like so:
<?php echo do_shortcode ('[td_block_ad_box spot_id="custom_ad_1"]'); ?>
Then you add it to the footer style you use: https://www.screencast.com/t/uyNUuKtG6G

I hope this helps.
Thank you!

Hello,

This issue seems to be caching related so please make sure you clear all cache including caching transients (https://codex.wordpress.org/Transients_API)
Please make sure you use only php version 7.0 as our theme is not yet compatible with php 7.1
Also please contact your host and have them remove any hosting side cache.
If the issue is not fixed, please try to please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Ok,

Please contact us on our email address at contact@tagdiv.com and provide wp-admin to the testing site so we can investigate the modal image issue. Please also include a link to this topic so we can identify you.

Thank you!

Hello,

Pleas also provide the link to the page you mention so I can see what you mean.

Thank you!

Hello,

This means you probably have an image optimization tool that interferes with the theme thumbnails that does not allow newly generated thumbs to be created properly. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also please check any external optimization tool you might use on your site. Then try to add a new post with new images and inspect the cropping.

Thank you!

Hello Alessia.

We did not test any login/registration plugin so we cannot make a recommendation. Maybe our users can help if they use a similar plugin successfully.

Thank you!